Remote Support Services Comparison Matrix

Tech

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No download/install P O O O O O O O O O O O O O P O P P OBrowser based P O P P O O O O P O O O O O P O P P PFile Transfer P P P P P P P P P P P O P P P P P P P2-way desktop sharing P P P P O P O P P P O O P P P P P P O

Share local control P O O P O P O P P O O O O O P P O O OSecurity https unkonwn

Firewall/Proxy Friendly P P P P P P P P P P P P O O P P P P P

P O O O P O O O O P O O O P O P P O O

Multimonitor Support P P P P O P O O O O P O O P O P P O OMultiple sessions O P P P P P O P O O P P O O P P P O PSession Reports P P P P O P O O P P P O P P O P O O PSession Recording O P P O O O O P O P P O O P O P O P OCustomization P O P O O P P P P P P P O P O P P P OAuto reboot O P P P O P O O P O P O O P O P P P OUnattended Access O O O P P P O O O O P O P O P P P O OChat P P P P P P O P P P P O O P O P P P OMac support O P P P P P P P P O O O O P O P O O OMobile Devices O O O O O O O O O O O O O O O WM, B O O

Pay as you gon/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a

$300 $1188 $660 $588 $499 $588 $550 € 468 $1068 $399 $750

htt

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p:/

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w.r

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htt

p:/

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htt

p:/

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/

htt

p:/

/ww

w.isl

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com

/

htt

p:/

/ww

w.b

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.com

/

htt

p:/

/ww

w.inst

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com

/

htt

p:/

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w.0

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p:/

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w.ire

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pc.

com

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htt

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128-bit SSL

256-bit SSL

128-bit AES

128-bit AES

256-Bit AES

128-bit SSL

SSH 256-bit

SSL256-Bit

AES256-bit

SSL 168-bit 3DES

128-bit SSl

2048-bit RCA

256 Bit AES

128-Bit SSL

128-bit SSl

128-bit SSl

Screen Auto Scroll or Auto Scale

WM, S, B

$20 /5 sessions

$9.95 /day

$0.25 /min

$140/ 500 min

$9.95 / session

Annual unlimited subscription $1788

/ seat

$50 / remote

machine

$100 / console

€ 290+ 599 /

license

$490/ 3 licenses

$1399 / lifetime

$999.95 /license

$5000 / 50 seats

WM - Windows Mobile

B - Blackberry

S - Symbian