©2010 Dovetail Software, Inc.

Product Overview

©2010 Dovetail Software, Inc.

Me

Gary Sherman, Clarify

©2010 Dovetail Software, Inc.

Who we are

• Started in 1995 as First Choice Software• Renamed Dovetail Software in 2006• Clarify experts• Microsoft Gold Partner• Customer Focused

©2010 Dovetail Software, Inc.

What we do

We are the leading provider ofproducts and services

for the Clarify market.

©2010 Dovetail Software, Inc.

Services

• Implementations• Clarify Help Desk• Clarify Health Checks• Training• Custom Development• Business Process Guidance• System Modernization

©2010 Dovetail Software, Inc.

Product Suite

©2010 Dovetail Software, Inc.

Database

Dovetail SDK

•APIs •Web Services •Utilities

•Rulemanager•Carrier•Seeker

Server Processes Tools

•SchemaEditor•ArchiveManager•BOLT

Web Applications

•Agent•Agent Lite•Admin•Mobile•SelfService

Clarify

•Classic Client•UI Editor•DD Editor•CBEX

Reporting

•Excel•Crystal•Access

Integrations

•Data Loads•cbbatch scripts•SQL

©2010 Dovetail Software, Inc.

System Modernization

• Break away from outdated dependencies:– Database– Operating Systems– Hardware

©2010 Dovetail Software, Inc.

Dovetail Rulemanager

• Plug-and-Play replacement for Clarify Rulemanager

• Windows Service• Sends email using SMTP (not Outlook)• .NET• Unicode• Robust Logging

©2010 Dovetail Software, Inc.

Dovetail Carrier

• Message Handling Platform• Windows Service• SMTP/POP3• .NET, MSMQ, Unicode, Robust Logging• Carrier Extensions– Email Processing– Application Integrations– Custom

©2010 Dovetail Software, Inc.

Dovetail Carrier

©2010 Dovetail Software, Inc.

Questions, Comments, Queries?