Luke VanWingerden@LJVANWINGERDEN

The IT Black Hole: Building Relationships with IT

IT and Academics should be fused to the point one cannot identify where one begins and ends

Luke VanWingerden

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Recommended Behaviors

1. IT/Technical people are not perfect, please act accordingly

2. We (IT) didn’t break your technology, please treat us accordingly

3. “I don’t know” doesn’t help us serve you any faster

4. If we are speaking too technical please stop us; we don't want to insult your intelligence but we also want you to understand. (see #1)

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Help DeskPromises

1. We will treat you with dignity and respect

2. We will deliver outstanding service that is not condescending but informative, confident and reassuring

3. We will equip you with technology for

success

Questions?