Embed Size (px)
DESCRIPTION
A mobile solution from Qmatic is the glue between the virtual and physical world empowering customers to act more freely, reserve a time with a service provider and understand where to get the fastest service. It allows for a seamless and efficient customer experience. It provides the means for a service provider to offer a personalized experience and to communicate with customers before they arrive to the physical location. With a mobile application from Qmatic, customers can join a queue and get directions before they arrive. In fact, it starts the moment they think of the service they need. It reserves their place so that they are there before they arrive – saving time and improving efficiency.
Citation preview
Qmatic Mobile Framework
Background
The mobile revolution will inevitably transform most companies
business in the next decade and it will trigger a more radical
transformation toward systems of engagement.
Mobile engagement empowers people to take the next most likely
action in their immediate context and in their moments of need.
The opportunities of Qmatic’s Mobile Framework
A mobile solution is the glue between the virtual and physical world empowering customers to act more freely, reserve a time with a service provider and understand where to get the fastest service.
A mobile solution allows for a seamless and efficient customer experience. It provides the means for a service provider to provide a personlized experience and to communicate with customer already before arriving to the physical location.
With a mobile application, customers can join a queue and get directions before they arrive. In fact, it starts the moment they think of the service they need. Simply put, it reserves their place so that they are there before they arrive – saving time and improving efficiency.
Qmatic Mobile connects the virtual and real world to
create a seamless and efficient customer experience
ONLINE
VIRTUAL WORLD
ON LOCATION
BRANCH / STORE / HOSPITAL
Qmatic’s Mobile Cloud Services – What is it?
What is it?
An application platform in the cloud to enable integration of mobile queuing functions with on-premise deployed provider Customer Journey Management systems from Qmatic.
What does it provide?
Ability to find service providers based on geo-location attributes, the services they provide, and request service from a provider directly or at and agreed time in the future, to monitor and receive alerts on individual requests for service.
Use cases
Using the API's integration mobile queuing functionality into any web connected application from mobile app to website.
Qmatic
Mobile Cloud
Features
API
The APIs are the backbone of the platform, enabling apps to talk to the world of providers within the Qmatic ecosystem. RESTful webservice API's enable you to begin integrating functionality into apps in minutes.
Security
All communication between API users, the platform, and down to the service provider is secured using industry standard SSL encryption. API access is controlled using oAuth2 authentication.
Highly Available
The mobile service platform runs in the cloud with gloablly dispersed endpoints and gauranteed availability, to make sure this service is always available no matter where or when it is accessed.
Large provider network
Qmatic is the largest provider of Customer Flow Management solutions worlwide with some 50K+ installations across the globe. Access this vast global network via the cloud services platform, or home your app to a specific provider of choice.
Qmatic
Mobile Cloud
Mobile Framework – Infrastructure You already have an existing mobile app and communciation platform
where you want to integrate information exchange between the app and
the Qmatic Orchestra platform.
Mobile
API
Notification
API
3rd party
Mobile
Platform
EXISTING APP
HTTPS
LOCAL
MIDDLEWARE
Orchestra Mobile Extension
Scenario 1
CFM
Digital
Signage
Mobile Surface
Editor
Score
BI
Central
Admin
CFM
Digital
Signage
Mobile Surface
Editor
Score
BI
Central
Admin
Cloud
Connector
Mobile Framework – Infrastructure You don’t have an existing app nor a communication platform and want
to customize and brand Qmatic’s app Beat and utilise Qmatic Mobile
Cloud Service to manage the communication.
Mobile
API
CUSTOMIZED APP
BASED ON BEAT
Scenario 2
Cloud
Connector
Qmatic
Mobile Cloud QMATIC BEAT
LOCAL
MIDDLEWARE
Orchestra Mobile Extension
Qmatic Beat – Infrastructure Through the Qmatic Mobile Cloud a single service provider can use Beat to connect to his
customer base. Beat can also through Qmatic Mobile Cloud connect to multiple service
providers.
Qmatic
Mobile Cloud
QMATIC BEAT
USERS
SINGLE
PROVIDER
CLUSTER OF
PROVIDERS
Bank
Hospital
Store
Values & Benefits
Values and benefits for service providers
Increased revenue as customers are less likely to be drawn away to the competition
as customers are less stressed and therefore more likely to buy
as customers are committed and therefore less likely to divert from coming to the branch
as customers find they waste less time and are therefore more loyal to the brand
Reduced costs as less room is needed for waiting
as fewer customers distract staff by going to a branch which does not provide the service they want
as time is saved by customers being less stressed
Increased brand presence as the client employs the latest technology
as the client demonstrates a commitment to their customer base
Values and benefits for the end customers
Reduce wasted time as the customer can join the queue before they get to the branch
as the app will navigate them directly to the branch
as the customer are free to do other things while being in a queue
Reduced stress as less time is wasted
as finding the branch is made easy
as they know in advance that the branch will offer the service they need
Improved perception of the service provider
We are Qmatic A market leading technology company providing Customer Experience Management Solutions
that maximize the face-to-face service opportunities and integrates the online and physical world
in the Retail, Healthcare, Public and Finance sectors.
1.8 billion 25% of the world’s population pass
through a Qmatic system. Every year.
120 countries The number of countries we
have sold solutions to.
60,000 Systems implemented
around in the world
100+ The number of partners and
subsidiaries in the world
www.qmatic.com/blog www.twitter.com/qmatic www.linkedin.com/company/qmatic [email protected]
Disclaimer
This document is provided for information purposes only and the contents hereof are subject to change without notice. This document is not warranted to be error-free, nor subject to any other warranties
or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect
to this document and no contractual obligations are formed either directly or indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or
mechanical, for any purpose, without our prior written permission. Qmatic is a registered trademark of Q-Matic AB. Other names may be trademarks of their respective owners.
