Report Manager: Best Practices

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  1. 1. 2016 N-able Technologies, Inc. All rights reserved. 1 Master Class Series ReportManager Best Practices for Managed Service Providers. WEBINAR STARTING SHORTLY
  2. 2. 2016 N-able Technologies, Inc. All rights reserved. 2 Master Class Series ReportManager Best Practices for Managed Service Providers. Jeremy Tilner Product Manager Scott Parker Product Marketing Manager
  3. 3. 2016 N-able Technologies, Inc. All rights reserved. 3 ? Length: 30+ min Questions welcome any time REC Recording and slides will be posted
  4. 4. 2016 N-able Technologies, Inc. All rights reserved. 4 Report Manager Customer focused reporting
  5. 5. 2016 N-able Technologies, Inc. All rights reserved. 5 N-central & Report Manager Quantitative technical details Technician focused Data heavy Point in time N-central Qualitative assessment Planning & Strategy Graphic heavy Historical (7+ yrs) Report Manager
  6. 6. 2016 N-able Technologies, Inc. All rights reserved. 6 Customer Focused Reporting plan STRATEGICALLY AUDIT accurately INFORM elegantly automate SIMPLY
  7. 7. 2016 N-able Technologies, Inc. All rights reserved. 7 Report Manager Requirements On-Premises installation of N-central Windows Server 2008 R2, 2012, 2012 R2 SQL Server 2008 R2, 2012, 2014 Software Storage with minimum 100GB free space Storage should be as fast as possible Storage Dedicated resources (CPU, Memory, Storage) Can be virtualized but separate host from N-central Cannot share a SQL Database Default instance of SQL must be installed prior to Report Manager (Not a named instance) Resources
  8. 8. 2016 N-able Technologies, Inc. All rights reserved. 8 Whats new in Report Manager
  9. 9. 2016 N-able Technologies, Inc. All rights reserved. 9 SCHEDULED REPORT PROFILES Configure a single report, send it to multiple customers EXPANDED BACKUP SOFTWARE SUPPORT VEEAM Windows Server Backup SERVICE ORGANIZATION LEVEL REPORTING Executive Summary Hardware Inventory AV Status Whats new?
  10. 10. 2016 N-able Technologies, Inc. All rights reserved. 10 Task Specific Reports
  11. 11. 2016 N-able Technologies, Inc. All rights reserved. 11 Common Reporting Scenarios BUSINESS REVIEW Executive Summary Ticket Summary Report Hardware Upgrade Planning ANALYSIS Hardware Inventory Software Inventory Alert Summary Firewall AUDITING Network Assessment
  12. 12. 2016 N-able Technologies, Inc. All rights reserved. 12 Common traits Brandable Configurable Schedulable Multiple output types including PDF, Word, Excel, MHTML and TIFF graphics
  13. 13. 2016 N-able Technologies, Inc. All rights reserved. 13 Business Review Prove value, inform, sell
  14. 14. 2016 N-able Technologies, Inc. All rights reserved. 14 Executive Summary Scorecard summary Detailed data for failing categories Hide categories Opportunity to inform, educate and sell
  15. 15. 2016 N-able Technologies, Inc. All rights reserved. 15 Ticket Summary Data from major PSA tools including Autotask and ConnectWise Correlate PSA data with N-central data for a comprehensive picture
  16. 16. 2016 N-able Technologies, Inc. All rights reserved. 16 Hardware Upgrade Planning Target older devices by multiple requirements such as CPU, Memory, Disk size, and OS Help your customer plan for a phased hardware replacement
  17. 17. 2016 N-able Technologies, Inc. All rights reserved. 17 Do you want to know more? Check out the N-able Blog for more in depth information on Business Reviews: blog.n-able.com
  18. 18. 2016 N-able Technologies, Inc. All rights reserved. 18 Analysis Inventory, measure and evaluate
  19. 19. 2016 N-able Technologies, Inc. All rights reserved. 19 Analysis Hardware Inventory Customizable parameters allow you to view multiple asset details including CPU, Disk, Memory, OS Excel output allows for filtering
  20. 20. 2016 N-able Technologies, Inc. All rights reserved. 20 Analysis Software Inventory Sort by Device or Application Search for a specific vendor or application amongst many devices Identify outliers or inventory the environment
  21. 21. 2016 N-able Technologies, Inc. All rights reserved. 21 Analysis Alert Summary Review all Event logs captured by the Event Log service and number of events Explore recurring trends
  22. 22. 2016 N-able Technologies, Inc. All rights reserved. 22 Analysis Firewall Incident Report Represents data from devices with FW-XYZ services Focus on Syslog data Review security event trends over time
  23. 23. 2016 N-able Technologies, Inc. All rights reserved. 23 Auditing Collect, review, advise
  24. 24. 2016 N-able Technologies, Inc. All rights reserved. 24 Network Assessment High level overview of all IT assets and user access Recommendations Output to Word or PDF With or without agent deployment (*probe required)
  25. 25. 2016 N-able Technologies, Inc. All rights reserved. 25 Scheduled Reporting demonstration
  26. 26. 2016 N-able Technologies, Inc. All rights reserved. 26 Question & Answer
  27. 27. 2016 N-able Technologies, Inc. All rights reserved. 27 Do you want to know more? Check out the N-able Blog for more in depth information on Business Reviews: blog.n-able.com
  28. 28. 2016 N-able Technologies, Inc. All rights reserved. 28 Training and Documentation Are you a partner looking for in-depth training on custom report building, or more information on Report Manager configuration? Try these resources on: nrc.n-able.com Subscription Training for Custom Reporting: Training > Technical > Subscription Data Dictionary: Support > Product Docs > Report Manager Install Guide: Support > Product Docs > Report Manager
  29. 29. 2016 N-able Technologies, Inc. All rights reserved. 29 SIGN UP FOR A FREE TRIAL N-ABLE.com The N-ABLE TECHNOLOGIES and N-CENTRAL marks are the exclusive property of N-able Technologies, Inc. and its affiliates, are registered with the U.S. Patent and Trademark Office and the Canadian Intellectual Property Office, and may be registered or pending registration in other countries. All other N-able trademarks, service marks, and logos may be common law marks, registered or pending registration in the United States, Canada, or in other countries. All other trademarks mentioned herein are used for identification purposes only and may be or are trademarks or registered trademarks of their respective companies.

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