Anand J MehtaDirector, Asia Pacific

Retail Vertical

ReTechCon India 2011

Emerging Technology for Retail / Technology for Emerging Retail

Content / Agenda

Introduction

• Mobility Trends 2011

• New Solutions Demand

• The Next Generation Retail Enterprise

Rationale Unique customers segments, product and sales cycles

- Motorola Solutions - Government and Enterprise Focus- Motorola Mobility - Consumer Focus

Increased strategic flexibility; strengthened management & operational focus

Brand Both companies will continue to have access to the Motorola brand

Intellectual Property Both companies to have industry leading patent portfolios

Rationale Unique customers segments, product and sales cycles

- Motorola Solutions - Government and Enterprise Focus- Motorola Mobility - Consumer Focus

Increased strategic flexibility; strengthened management & operational focus

Brand Both companies will continue to have access to the Motorola brand

Intellectual Property Both companies to have industry leading patent portfolios

GovernmentTransportation &

Logistics HealthcareManufacturing &Field Mobility

Energy & Utilities

Retail & Hospitality

Key Verticals – APAC Customers

Schaumburg

Holtsville

Singapore

United Kingdom

United States

Denmark

MalaysiaIsrael

China

India

Argentina

Mexico

Czech Republic

Germany

Brazil

Canada

Japan

Poland

Australia

Sri Lanka

Its not emerging – its here now, somewhere !

Mobility is an Ecosystem

Serving Customers – Where, When and how they want

What they want

Beyond the store…

Mobility Trends 2011

Hardware Trends 2011

Hardware Trends 2011

Live connectivity for staff and consumers

Application Trends 2011

CRM & Loyalty, Inventory Visibility & Coupon Apps

Application Trends 2011

Gartner Forecast 2011

Cloud Computing, Mobile Apps & Ubiquitous Computing

AgileSupplyChain

MarketSensitive

Virtual Bond

SC NetworkOptimized

ProcessIntegration

The Agile Supply Chain – Real Time Mobility at its best

Shared DataLeads integration

All parties co ordinate in alignment with customer needs

Duplication minimized,core competencies

allocated

Pull Based : Real Time Data & Demand

Harrison et al

• Inventory Turns• Ordering• Receiving• Pricing

• Inventory Turns• Ordering• Receiving• Pricing

• Marketing• Self Service• CRM• Loyalty Programs

• Marketing• Self Service• CRM• Loyalty Programs

• Wireless Access• Security• Asset Tracking• Customer Facing• Personal Productivity

• Wireless Access• Security• Asset Tracking• Customer Facing• Personal Productivity

In Store Mobility Solutions

• Point of Sale• Loyalty• Self Service• Mobile Payment

• Point of Sale• Loyalty• Self Service• Mobile Payment

Buying Experience

Shopping Experience

Productivity & Infra

SCM & InventoryMgt

In Store Mobility Solutions

• Point of Sale• Line / Queue Busting • Mobile Point of Sale • Wireless Point of Sale • Age Verification • Auto Form Population • POS Scanning with Lasers or

Imagers • POS Scanning with RFID readers

• Loyalty• Loyalty Card Application for 2D

readers • Point of Sale Digital Loyalty

Scanning • Digital Loyalty Application Services

• Self Service• Hotel Self Service Check In kiosks • Gift Registry (Purchasing) from

kiosks • Personal Shopping System • Self Checkout kiosks

• Mobile Payment• Mobile E-Ticket Applications • Mobile Poolside Ordering &

Payment • Mobile Table Side Ordering &

Payment • Mobile Seat Side Ordering &

Payment

• Marketing• Customer Assistance Kiosk • Electronic Marketing Kiosk• Special Promotions or Coupon kiosks • Mobile Electronic Marketing • Mobile Portable Kiosk Applications • Price Checker Kiosks

• Self Service• Self Service Ordering kiosks• Prescription Refill kiosks • Drive Thru Prescription Processing • Deli, Meat, Bakery or Flower Ordering from

Kiosk • Dressing Room Assistant • DVD and or CD Kiosk • Mobile Gift Registry (Creation) • Gift Baskets from kiosks • Shopping List Printing kiosks • Extended Inventory or Extended Aisle Kiosk • Product Location Mapping kiosks

• Wireless• Guest Room HD - IPTV • Guest Room Wireless/Wired Services • Wireless Hot Spot Service • Wireless Public Access Applications

• CRM• Mobile Escorted Shopping CRM • Mobile Client Profile (option with Clientelling) • In-Home Services

• Inventory• Mobile Cycle Counts • Mobile Back Stock Replenishment • Mobile Inventory Taking • Mobile Honor Bar Applications • Mobile Out of Stock Alerts • Mobile Inventory Management with

RFID readers • Mobile Perishable Inventory Taking • Wireless Support for Electronic Shelf

Labels • Wireless Support for Perpetual

Inventory

• Ordering• Menu Planning and or Recipes • Mobile Shelf Space Planning

Application • Mobile Planogram Compliance • Mobile Order Entry • Mobile Order Entry and Price

Verification with PDF Shelf Labels • Mobile Special Ordering • Mobile Computer Automated Ordering

(CAO)

• Receiving• Mobile Receiving • Mobile Receiving with RFID • Mobile Receiving for DSD • Mobile Receiving for DSD with DEX • Mobile Quality Assurance Monitoring • Return to Vendor (RTV) Application • Mobile Store to Store Transfers

• Pricing• Competitive Price Checking • Mobile Mark Downs with Printer Option • Mobile Price Changes with Printer Option • Mobile Price Verification or Shelf Price

Audits

• Wireless Access• Indoor/Outdoor Wireless Access• Information (PCI) Security

& Remote Troubleshooting – AirDefense• Facility Connectivity/Backhaul

• Safety• Safety Monitoring & Inspections • Communications with Public Safety Agencies • Incident Notifications/Mass Alerts

• Collaboration• Business Radio Applications • Mobile Voice Connectivity

• Security• Mobile Security Mentoring • Mobile Video Camera Monitoring • Video and Site Security Applications • Staff/Guest Tracking/Locating

• Asset Tracking• Mobile Asset Tracking • Mobile Facilities Management • Guest Room Maintenance Service

Applications • Parking and Parking Lot Management • Managed Service for Remote Management of

Devices

• Customer Facing• Guided Selling • Prescription Processing with Imager • Curb Side Check In • Mobile Customer Survey/Feedback • Merchandise Locator • Merchandise Pick-up/ Big Ticket Sales • Mobile Item Look Up for price and inventory

status

• Personal Productivity• Mobile Emails • Human Resource kiosks • Mobile Task Management • Mobile Point of Sale Manager • Mobile Manager Dashboard

Buying ExperienceBuying Experience Shopping ExperienceShopping Experience SCM & Inventory MgmtSCM & Inventory Mgmt Infra & Staff ProdInfra & Staff Prod

In Store Mobility Solutions

• Point of Sale• Line / Queue Busting • Mobile Point of Sale • Wireless Point of Sale • Age Verification • Auto Form Population • POS Scanning with Lasers or

Imagers • POS Scanning with RFID readers

• Loyalty• Loyalty Card Application for 2D

readers • Point of Sale Digital Loyalty

Scanning • Digital Loyalty Application Services

• Self Service• Hotel Self Service Check In kiosks • Gift Registry (Purchasing) from

kiosks • Personal Shopping System • Self Checkout kiosks

• Mobile Payment• Mobile E-Ticket Applications • Mobile Poolside Ordering &

Payment • Mobile Table Side Ordering &

Payment • Mobile Seat Side Ordering &

Payment

• Marketing• Customer Assistance Kiosk • Electronic Marketing Kiosk• Special Promotions or Coupon kiosks • Mobile Electronic Marketing • Mobile Portable Kiosk Applications • Price Checker Kiosks

• Self Service• Self Service Ordering kiosks• Prescription Refill kiosks • Drive Thru Prescription Processing • Deli, Meat, Bakery or Flower Ordering from

Kiosk • Dressing Room Assistant • DVD and or CD Kiosk • Mobile Gift Registry (Creation) • Gift Baskets from kiosks • Shopping List Printing kiosks • Extended Inventory or Extended Aisle Kiosk • Product Location Mapping kiosks

• Wireless• Guest Room HD - IPTV • Guest Room Wireless/Wired Services • Wireless Hot Spot Service • Wireless Public Access Applications

• CRM• Mobile Escorted Shopping CRM • Mobile Client Profile (option with Clientelling) • In-Home Services

• Inventory• Mobile Cycle Counts • Mobile Back Stock Replenishment • Mobile Inventory Taking • Mobile Honor Bar Applications • Mobile Out of Stock Alerts • Mobile Inventory Management with

RFID readers • Mobile Perishable Inventory Taking • Wireless Support for Electronic Shelf

Labels • Wireless Support for Perpetual

Inventory

• Ordering• Menu Planning and or Recipes • Mobile Shelf Space Planning

Application • Mobile Planogram Compliance • Mobile Order Entry • Mobile Order Entry and Price

Verification with PDF Shelf Labels • Mobile Special Ordering • Mobile Computer Automated Ordering

(CAO)

• Receiving• Mobile Receiving • Mobile Receiving with RFID • Mobile Receiving for DSD • Mobile Receiving for DSD with DEX • Mobile Quality Assurance Monitoring • Return to Vendor (RTV) Application • Mobile Store to Store Transfers

• Pricing• Competitive Price Checking • Mobile Mark Downs with Printer Option • Mobile Price Changes with Printer Option • Mobile Price Verification or Shelf Price

Audits

• Wireless Access• Indoor/Outdoor Wireless Access• Information (PCI) Security

& Remote Troubleshooting – AirDefense• Facility Connectivity/Backhaul

• Safety• Safety Monitoring & Inspections • Communications with Public Safety Agencies • Incident Notifications/Mass Alerts

• Collaboration• Business Radio Applications • Mobile Voice Connectivity

• Security• Mobile Security Mentoring • Mobile Video Camera Monitoring • Video and Site Security Applications • Staff/Guest Tracking/Locating

• Asset Tracking• Mobile Asset Tracking • Mobile Facilities Management • Guest Room Maintenance Service

Applications • Parking and Parking Lot Management • Managed Service for Remote Management of

Devices

• Customer Facing• Guided Selling • Prescription Processing with Imager • Curb Side Check In • Mobile Customer Survey/Feedback • Merchandise Locator • Merchandise Pick-up/ Big Ticket Sales • Mobile Item Look Up for price and inventory

status

• Personal Productivity• Mobile Emails • Human Resource kiosks • Mobile Task Management • Mobile Point of Sale Manager • Mobile Manager Dashboard

Buying ExperienceBuying Experience Shopping ExperienceShopping Experience SCM & Inventory MgmtSCM & Inventory Mgmt Infra & Staff ProdInfra & Staff Prod

19 solution categories100 + applications

APAC New Solutions Demand

Administration of terminals

Synchronization of applications

Data backup

Mobile Device & Content Management

PSS Mobile Payment

Mobile Loyalty

Jeff Bezos on Amazon’s Personalization Strategy

APAC New Solutions Demand

“In the online world, businesses have the opportunity to develop very deep relationships with customers, both through accepting preferences of customers and then observing their purchase behavior over time, so that you can get that individualized knowledge of the customer and use that individualized knowledge of the customer to accelerate their discovery process.”

APAC New Solutions Demand

APAC New Solutions Demand

Track & Trace

Perishables' Management

APAC Advanced Solutions Demand – PSS , RFID

RISE OF THEMOBILE WORKER

INTRODUCING THESMARTER CUSTOMER

WELCOME TOPERPETUAL INVENTORY

3 KEY TRENDSCHANGINGTHE DYNAMICSOF RETAIL OPERATIONS

THERE’S NO “PLACE” IN WORKPLACE

EVOLVING CUSTOMER BEHAVIORS

ADVANCEMENTS IN TRACKING

WORKFORCE MANAGEMENT

VIDEO ANALYTICS TRIGGERSOUT-OF STOCK

WORKER NOTICES AN ITEM ISOUT-OF-STOCK

SCANS SHELF EDGE WITH DEVICE TO REPORT

WFM QUERIES ASSOCIATES, ROLES & JOB QUEUE

WFM DISPATCHES TASK TO RIGHT RESOURCE

RESOURCE SEES TASK DETAIL ON DEVICE

RESOURCE COMPLETES TASK AND CLEARS QUEUE

MANAGER ACCESSESTASK METRICS, MONITORS

MANAGER CREATES NEW TASK FROM DEVICE

1 3 5 7 9

2 4 6 8

Empower the Mobile Worker

IN STORE STOCK

SHOPPER ASKS FOR INFORMATION ON JEANS

ASSISTANT CHECKS PRODUCT AVAILABILITY

INSTANT UPSELL OFFER MADE TO CLEAR OUT STOCK

SHOPPER ACCEPTS THE OFFER OF SUMMER JEANS AND T-SHIRTS

INFORMED ITEMS OF CORRECT SIZE ARE ON SHOP FLOOR

RFID ALLOWS ASSISTANT TO LOCATE ITEMS IN SECONDS

SHOPPER TRIES ON ITEMS IN CHANGING ROOMS

RFID SYSTEMLOGS DIFFERENT SELECTIONS TRIED

PURCHASE MADE, TAG ALLOWED TO LEAVE BUILDING

1 3 5 7 9

2 4 6 8

Real Time Asset Visibility

WAREHOUSE STOCK

ORDERS RECEIVED AT WAREHOUSE

WFM ASSIGNS TASK TO PICKERS

PICKERS USE RFID TO LOCATE ITEMS AND RETRIEVE

OUT OF STOCK ITEMS AUTO-REPLENISHED

PICKERS CHECK TASK COMPLETE ON DEVICE

ORDER CONSOLIDATED ONTO RFID TAGGED REUSABLE CONTAINER

PALLET TRACKED ONTO OUTBOUND VEHICLE

ITEMS TRACKED THROUGH DELIVERY TO CUSTOMER FOR FULL TRACEABILITY

MANGER MONITORS AVAILABLE STAFFING AND WORKLOADS

1 3 5 7 9

2 4 6 8

Real Time Asset Visibility

MOBILE LOYALTY

SHOPPER DOWNLOADS LOYALTY APP

NETWORK SENSES SHOPPER, DETERMINES LOYALTY PROFILE

PUSHES DIGITAL COUPON

SHOPPER SCANS PRODUCT CODE

IN-AISLE PRODUCT COMPARISON

SHOPPER ASKS FOR ASSISTANCE USING KIOSK

ASSOCIATE NOTIFIED, RESEARCHES PRODUCT AND COMPARISON ON DEVICE

ARMED, ASSOCIATE RESPONDS TO SHOPPER

SHOPPER PROCEEDS TO SELF-CHECKOUT, MCOMMERCE

1 3 5 7 9

2 4 6 8

Engage the Smarter Customer

FLOODOF DATA

INCREASING MOBILITY RESULTING IN A…

QUALITY

BRINGING TOGETHER ADVANCED COMMUNICATIONS, COMPUTING AND MANAGEMENT CAPABILITIESTO ENSURE KEY DATA ATTRIBUTES

INTELLIGENTUSABILITY ACTIONABLE MOBILIZED SECUREAccurate, timely, current, breadth and depth of content

Recognize patterns and trends, offer recommendations

Meaningfully presented, available across platforms

Useful information meaningfully delivered to workers

Accessible at the point of user engagement

Shield organizational boundaries, protect data resources

Mobile Analytics – Live Tradable Information

ENHANCED INFORMATION CAPTURE

ADVANCED DEVICES

INTEGRATED COMMUNICATIONS

ADVANCED APPLICATION SERVICES

CONNECTED CUSTOMER

SECURITY AND MANAGEMENT

ADAPTIVE NETWORKING

Next Generation Mobility Ecosystem – Competitive Advantage

Anand J MehtaDirector, Asia Pacific

Retail Vertical

ReTechCon India 2011

Emerging Technology for Retail / Technology for Emerging Retail