www.uc.unimelb.edu.au1

Reference Group Meeting

Mobility Rollout Approach

26 June 2008

www.uc.unimelb.edu.au2

Presentation Objectives

• Overview of how Mobile phones will be cutover to Optus– Process and engagement aspects

• Reference Group feedback on proposed approach

• Group members know what’s coming

www.uc.unimelb.edu.au3

Current Status

• Optus contract progressing • Phone range, provisioning and support

processes ready• Supporting website content ready

– Release after contract signed

• Mobility rollout process drafted– Basis of this presentation

www.uc.unimelb.edu.au4

Rollout entails two phases

• Phase one– Pilot small group of IS users– Transition centrally-managed users– Refine processes in readiness for phase 2

• Phase two– Transition remaining faculties and

professional dept’s

www.uc.unimelb.edu.au5

Rollout Roadmap• Pilot IS users and refine processes• Conduct information forum • Commence cutover of centrally managed

users• Utilise site contact to also kick off faculties for

phase two• Apply deployment process to progressively

work through the University

www.uc.unimelb.edu.au6

Mobility Transition Roadmap18 1914 16 17 20 21 22 23 2415 2513121110987654321

NEW SERVICES AND PROVISIONING

SECOND LEVEL FAULT RESOLUTION

Week Number

Version 0.4

PilotTransition Centrally Managed Accounts

Information Forum

0Transition Faculties (one per week)

Transition Professional Departments

Phase 1 Phase 2

Faculties and Professional Departments kick off meetings

www.uc.unimelb.edu.au7

First phase approach• Limited number of known users with known

devices• Active and targeted communications to build

awareness and readiness for deployment• Carefully scheduled communications leading

to cutover• Solicit feedback to adjust deployment and

communication processes

www.uc.unimelb.edu.au8

Second phase approach• Starts with key contacts information forum

– Project overview– Service delivery, billing, transition, phone selection, etc.– Promote active involvement and understanding the rollout

process• Kick-offs with management and IT contact

– Foster collaborative approach– Review rollout process– Build commitment toward site participation

• Provide sequenced, site-specific coms– About the project, what changes, why, when, who will do

what, what users need to do etc. – Newsletter inserts, staff memos and email releases

www.uc.unimelb.edu.au9

Second phase approach continued• LITE populate user info spreadsheet• Project and LITE set deployment schedule• Deployment staff (including Optus staff) see

one user at a time– deploy to Optus and provide user support

• Formal Project closure approximately one week after the last user is cutover

• LITEs will be enabled to cutover remaining/new users

www.uc.unimelb.edu.au10

Rollout principles• Re-apply the ‘eXchange approach’• Deployment techs on site for one week only• Local preparation will achieve fast/smooth cutover

– Inadequate preparation will result in fewer/more problematic deployments

– Remaining deployments will be for LITEs to complete

• High emphasis on coordination by the Project office – – Kick offs, communications and deployments tightly

scheduled

www.uc.unimelb.edu.au11

Feedback - Questions?

Thank you