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How E-commerce Saved Our Family Business Rob Snell, Co-owner Gun Dog Supply [email protected]

Rob Snell Iceland Keynote

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How E-commerce Saved Our Family Business

Rob Snell, Co-ownerGun Dog [email protected]

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homepage

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cow

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Speaker: PUBCON / SES / SMX / IRCE / Y!Summit

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2008 Congress

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How E-commerce Saved Our

Family Business

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homepage

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Pictures

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catalog

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Classified ads

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magazine

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Old catalog

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1972 Family business > Mail Order

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Friday the

13th, April 1979

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Flood house pic

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Dog Store

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DOG STORE

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1989-1996: Dog Store Sales

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March 20, 1996

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CUSTOMERS

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1989-Mar 1997: Dog Store

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B&w catalogPlan B

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Get online Now!

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April 1997: www.gundogsupply.com

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Letter from the Snells

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GDS Products & Services

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FREE CATALOG request form

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Online Store Builder:

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Build the store in your browser

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Built-in Shopping Cart

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Secure Checkout

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Back End: Order Manager

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Now you have an online store:

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May-Dec.’97 Visitors

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E-commerce makes it easy for folks to give you

money.

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June 5, 1997: First Online Order

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May-Dec.’97 Graph: Number of Orders

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May-Dec.’97 Revenue $$$

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More, please…

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Bought Banner Ads

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1989-1996: Dog Store Sales

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1989-1997: Dog Store

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Year 1: Store vs. Web

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Year 2: Store vs. Web

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Year 3: Store vs. Web

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But that was 1997…

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Cashing in on Search Engines

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When customers are looking to buy

what you sell,

Show Up.

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Search enginesGoogle graph here

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Keywords (the key to search engines)

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How I found search engines

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Referrer example

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Web Analytics

Software

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GA

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Where come from

Where traffic comes from:

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What pages customers visit:

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What looking for

What keywords searching for:

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Collect convertingkeywords

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21,358converting keywords

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$6,264,243.60from keywords

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Examples?

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gun dog supply

Your company / domain

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leather dog collars

Generic product category:

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Garmin GPS

Specific manufacturer:

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Garmin Astro 220 Antenna

Specific brand / model / product

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How can I stop my dog from barking?

Query Question:

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What about new projects?

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Keyword Tool

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Keyword Tool

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G Keyword Tool

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It’s not a choice:

Quantity or

Quality?

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“dog beds” HIGH traffic

40,000

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“dog beds” HIGH traffic

40,000“large dog beds”

MEDIUM traffic

8,000REVENUE PER VISITOR

$1.00REVENUE PER VISITOR

$11.00INVENTORY VALUE

$40KINVENTORY VALUE

$88K

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Prioritize keywords

on revenue

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What do you do with all these keywords?!!

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Optimize for FREE traffic

(for best keywords)

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Advertise with PPC ads

(for keywords where you make money)

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SEO

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How I do SEO:

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Pick a keyword:Dog House Heaters

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Pick the most relevant page

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Put keywords in TITLE / TEXT (on most relevant page)

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Put keywords in LINK TEXT (on other pages)

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Create keyword-rich content

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PPC(paid search ads)

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How I do PPC:

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Pick keyword:Automatic Dog

Waterers

(and figure out how much you can pay!)

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Write a good ad:

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Create a relevant landing page

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… and monitor results

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SEO vs. PPC

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Lots more here:Buy yours now!

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So what happens when you maximize

SEO and PPC?

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Year 4: Store vs. Web

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Things ALWAYSchange

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September

2003

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Year 7: Store vs. Web

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More & morecompetition…

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But we had a secret weapon…

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Selling Stuff & Self-Proclaimed

Experts

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How to capture content

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People buy from people

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“Why don’t we put ALL this on the Web?”

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write buyers guides

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Example

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Example Review

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The results?

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Year 12: Store vs. Web

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7 things:

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Get online Now!

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E-commerce makes it easy for folks to give you

money.

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When customers are looking to buy

what you sell,

Show Up.

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Collect your Convertingkeywords with web analytics.

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Optimize for free Google traffic with SEO.

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Advertise with paid search ads on Google.

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You are your own best

Secret Weapon.

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Conclusion:

Sometimes the worst thing is theBest Thing

Ever.

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How E-commerce Saved Our Family Business

Rob Snell, Co-ownerGun Dog [email protected]