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Salesforce for MarketingDeliver One, Connected Customer Experience
Trail blazer
Grace WoodsDirector, Product Marketing & Demand
Generation, EMEA
Statement under the Private Securities Litigation Reform Act of 1995:
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
Forward-Looking Statements
Marketing Continues to EvolveThe customer experience is more than marketing
AI
Social
Mobile
Cloud
>Broadcast Marketing >
YOUR AD HERE
Digital Marketing 1-to-1 Customer Journeys
The Customer Experience Gap
77%of customers are not
engaged with companiesYour Customers
Siloed Data
Siloed Channels
Siloed Departments
Your Marketing Team
People-based, AI-driven
marketing
58% of high-performing marketers lead Customer Experience across their
business
3 Key Priorities for Marketers
Connected experiences,
not marketing
Penetration rate (62%) of social networks in the
Netherlands is highest in Western Europe
49% of marketers say email directly links to
company revenue
Back to basics: Email, Mobile,
Social
Marketers lead the
customer experience
58% of high performers
lead customer experience
Think beyond
traditional channels
Align across departments
Map the customer journey
Browsers
Offline IDs
At 72.3% of internet users or 62.2% of the population in 2016, the Netherlands will have the highest social network user penetration rate in Western Europe.
Source: eMarketer
Apps
TV
Social
Email marketing
drives revenue
Mobile is integrated
Social aligns with business
metrics
Get back to basics
49% of marketers say email drives
revenue
145% growth in
mobile push
39% of marketers say
social generates significant ROI
People-based, AI-driven
marketing
58% of high-performing marketers lead Customer Experience across their
business
3 Key Priorities for Marketers
Connected experiences,
not marketing
Penetration rate (62%) of social networks in the
Netherlands is highest in Western Europe
49% of marketers say email directly links to
company revenue
Back to basics: Email, Mobile,
Social
Salesforce for MarketingThe smartest CRM for 1-to-1 customer journeys
CRM for sales, service, marketing, & commerce
1-to-1 journeys acrossthe entire lifecycle
Connect every channel& any device
Capture, unify, & activate data
overviewSubtitle text
Salesforce for MarketingThe customer experience is more than marketing
Onboarding &Engagement
Awareness &Acquisition
Retention & Advocacy
Salesforce for MarketingThe customer experience is more than marketing
Advertising
Onboarding &Engagement
Awareness &Acquisition
Retention & Advocacy
Salesforce for MarketingThe customer experience is more than marketing
Advertising
Sales Reps
Onboarding &Engagement
Awareness &Acquisition
Retention & Advocacy
Salesforce for MarketingThe customer experience is more than marketing
Advertising
Sales Reps
Digital Commerce Onboarding &Engagement
Awareness &Acquisition
Retention & Advocacy
Salesforce for MarketingThe customer experience is more than marketing
Email & Mobile Messaging
Advertising
Sales Reps
Digital Commerce Onboarding &Engagement
Awareness &Acquisition
Retention & Advocacy
Salesforce for MarketingThe customer experience is more than marketing
Email & Mobile Messaging
Advertising
Sales Reps
Digital Commerce
Mobile Apps
Onboarding &Engagement
Awareness &Acquisition
Retention & Advocacy
Salesforce for MarketingThe customer experience is more than marketing
Email & Mobile Messaging
Advertising
Sales Reps
Digital Commerce
Mobile Apps
Connected Products
Onboarding &Engagement
Awareness &Acquisition
Retention & Advocacy
Salesforce for MarketingThe customer experience is more than marketing
Email & Mobile Messaging
Advertising
Social Media
Sales Reps
Digital Commerce
Mobile Apps
Connected Products
Onboarding &Engagement
Awareness &Acquisition
Retention & Advocacy
Salesforce for MarketingThe customer experience is more than marketing
Email & Mobile Messaging
Advertising
Social Media
Sales Reps
Digital Commerce
Mobile Apps
Connected Products
Communities
Onboarding &Engagement
Awareness &Acquisition
Retention & Advocacy
Salesforce for MarketingThe customer experience is more than marketing
Email & Mobile Messaging
Advertising
Social Media
Sales Reps
Digital Commerce
Mobile Apps
Connected Products
Communities
Support Agents
Onboarding &Engagement
Awareness &Acquisition
Retention & Advocacy
Subtitle text
Capture
Data Management
UnifyActivate
Artificial Intelligence
AutomateDiscover Predict & Recommend
PersonalizeJourney
ManagementEngage
Measure
Marketing CloudBuild 1-to-1 customer journeys across the entire lifecycle
Krux Is Now Part of Marketing Cloud
Capture data from any source & device Unify, segment, & activate audiences to increase customer engagement
Leverage AI to find new audiences Use machine learning on billions of profiles & trillions of events to discover high value segments
1-to-1 ad targeting on any device Drive more relevant & valuable customer experiences
A leader in The Forrester WaveTM: Data Management Platforms
Forrester Research, Inc., The Forrester Wave™: Data Management Platforms, Q4 2015, 11.10.15Krux was evaluated in the report. Krux has since been acquired by Salesforce.
Marketing is Smarter with Einstein
Predictive Scoring
Predictive Recommendations
Send-Time Optimization
Social Image Insights
Wave for B2B Marketingpredictive scores
per month
6B
Introducing Wave for B2B MarketingPowered by Analytics Cloud
Know marketing's impact on revenue Marketing & sales data in one place with visual, customizable dashboards
Explore your data yourself Easily explore multiple data sources to intelligently improve campaign performance & marketing ROI
Act quickly on your insights Share your insights from any device & quickly take data-driven actions as a team
faster decision making38%+
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