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Timo Elliott, Global Innovation Evangelist
Connect & Collaborate
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 2
Software — For Humans
New user interfaces with SAP Fiori
Social collaboration with SAP Jam
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 3
Consumer user experience isthe new standard
The world is changing
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An Example of SAP Fiori in Action: SAP Cash Management
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DIGITALLY CONNECTED
SOCIALLY NETWORKED
BETTER INFORMED
Empowerment is changing the rules for customers, employees and suppliers
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Simplify your worldthrough design
Our mission
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design thinking points the way
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The Shift from Featuresto Experience
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Make Experience Coherent Across the Enterprise
Provides only on the relevant tasks and
activities for an end user
FinanceHuman
Resources CRM Procurement
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SAP User Experience Strategy
Usa
ge/
reac
h
Existing Applications
RENEW ENABLENEW
New Applications
UX Design Services
SAP Fiori UX
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Unified UX Direction for All SAP SoftwareAll applications & UI technologies to converge to the SAP Fiori UX
SAP HANA Platform
Applications Analytics
SAP Fiori User Experience
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SAP Fiori LaunchpadWeb-based entry point for SAP business applications across platforms and devices
SAP Fiori Launchpad is a role based, personalized, real-time, and contextual aggregation point for business applications and analytics.
It runs on multiple devices, using responsive web design, and is deployable on multiple platforms.
It is designed according to the simple and intuitive SAP Fiori user experience, while supporting established UI technologies.
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 13
SAP Fiori App types
Run on:• Exceptions apply for Financials and MRP
• Selected apps were downported
For SAP Smart Business, consider «HANA side car» approach as long as you are not running Suite on HANA
Run on: Run on:
TransactionalTask-based AccessAccess to tasks like change, create, or approve processes with guided navigation
InsightsVisual overview of a dedicated topic for further KPI related analyses
Analytical FactsheetSearch and ExploreView essential information about objects and contextual navigation between related objects
Run on: Run on: Run on:
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Smart Business Cockpits
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SAP Smart Business cockpitsApplying the Fiori design principles to the SAP Business Suite experience
Personalized, role-based cockpitsResponsiveBringing together transactions and analytics to close the gap between insight and action
PersonalizedOffering personalized role-based tailored KPIs, actionable insights, news feeds and tasks
BeautifulCombining simplicity, easy of use, and functionality with a completely reimagined user interface
© 2014 SAP AG or an SAP affiliate company. All rights reserved.
SeamlessDelivering the same real-time insights and user experience across desktops, mobiles and tablets
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…personalizedDesigned around how people work
16
Do I have enoughcash on hand?
What's the opportunity cost of my inventory?
How can I reduce my delivery time?
How does my contract utilization look like?
TransportationManager
PurchasingManager
InventoryOfficer Cash
Manager© 2014 SAP AG or an SAP affiliate company. All rights reserved.
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 1717
…seamlessMeeting the multi-device expectations of business users today
Color-coded KPIs and graphical visualization
Mobile ready for on-the-go decision making
Embedded SAP jam for easier collaboration
Simplified tile design and drag & drop capabilities
© 2014 SAP AG or an SAP affiliate company. All rights reserved.
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 18
Try It Yourself!
www.sap.com/fiori-demo
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Social Collaboration
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*McKinsey Global Institute (2012)
Why consider social collaboration?Solve challenges to drive business results
$1.3 trillion
2X
40-60%
Annual value that can be unlocked by social technologies*
Value from better enterprise communication and collaboration*
Value from improvement in customer interactions*
Challenges OpportunitiesThe average interaction worker spends an estimated 28% of the workweek managing e-mail and nearly 20% looking for internal information or tracking down colleagues who can help with specific tasks.McKinsey, The social economy: Unlocking value and productivity through social technologies
65% of sales rep time is not spent selling.Jeff Ernst, New Rules of Sales Enablement
It costs on average $1,398 to create one learning hour.ASTD, State of the Industry Report
A majority of new hires do not complete their first milestone on time. 39% are not retained at one year. Aberdeen, Onboarding: The Missing Link to Productivity, April 2012
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Standalone social networking isn’t enoughResult: Social ghost towns
77% of employees never use their enterprise social network and only 3% use it once each day.Forrester Research, 2012
Disconnected from business processMinimal adoptionLacking business value
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 22
SAP social visionBring together people, data, content and process to deliver results
Employee engagement
Customer success
Supplier and partner performance
Social processes to drive:
Where you workDriving ResultsOn a Secure Social Foundation
Social Collaboration
Native Connection to
Business Applications
SAP HANA
Database/Data
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SAP Jam capabilities
External collaboration
Structured collaboration
Businessprocess social
Security and Administration
Enterprise social networking
17.5M Subscribersand growing!
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R&DCollaborate with
experts anywhere
PRQuickly determine
best response
ITDrive projects andissue resolution
OperationsShipment updates HR
Engage everyemployee
FinancePricing exceptions
MarketingImprove campaign
planning
ServiceCatch customer
satisfaction problems early
Specialist Sales
Improve deal teams and strategy
SAP Jam: Social collaboration across your entire networkSupporting company-wide or cross-departmental social processes
Any Employee
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SAP Jam capabilities: Social networkingCollaborate with colleagues
Connect and communicate Share and discover Manage work Motivate and reward Stay connected on the go
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SAP Jam capabilities: Structured collaborationSolve problems with business tools
Organize work, brainstorm, strategize, build consensus, drive decisions
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SAP Jam capabilities: External collaborationEngage customers, partners, suppliers, or vendors
Streamline work, increase engagement, and speed decision making
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 28
SAP Jam capabilities: Business process socialSocial where you work – in your apps and processes
SAP CRM Interaction Center
SAP Financials OnDemand
Processes for SAP Jam + …HRSocial learning, onboarding, expert mentoring
SuccessFactors BizX Suite
Sales Social opportunity management
SAP CRM/SAP Customer OnDemand
Customer and partner engagement
SAP Jam standalone or with SAP CRM/SAP Customer OnDemand
SuccessFactors Learning
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 29
SAP Jam capabilities: Business process socialSocial where you work – in your apps and processes
Processes for SAP Jam + …ServiceCollaborative service request resolution
SAP CRM, SAP Service OnDemand, SAP Social Media Analytics by NetBase
MarketingManage brand perception and crisis response
SAP CRM, SAP Social OnDemand, SAP Social Media Analytics by NetBase
And many more… SAP Business Suite, SAP Financials OnDemand, etc.
SAP CRM for Service
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 30
SAP Jam: Revolutionize work, transform your businessTake social collaboration to the next level
Work patterns
Customize Integrate Extend
Connecting people
“Share”
“Solve”“Act”
Document sharing
External collaboration
“Discuss”
Problem solving
Social processes
Data
Best practices
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 31
What is a work pattern?Repeatable, collaborative business process
Work patterns: In process, when and where needed, real-time Data & Apps
ExpertiseProblem Solving
Expertise
Content
Problem Solving
Best Practices
Data and Apps
Templates
Best PracticesTemplates
Content
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 32
SAP Jam Capabilities: Security & administrationDeliver a single, secure social foundation
Extend, customize, and manage Avoid multiple collaboration silos Deliver a unified social experience Infuse collaborative capabilities in any
application or process Rapidly implement & easily manage in the
cloud Protect key corporate information with
enterprise grade security Monitor users, content, & groups for top
contributors & most valuable content
*See slide notes for more detail
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 33
Extend your Microsoft SharePoint investmentIntegrate with SAP Jam for collaboration
1 SharePoint documents in SAP Jam via CMIS
2 SAP Jam feeds in SharePoint web parts
3 SAP Jam content in SharePoint federated search
Collaborative BISAP BusinessObjects BI Platform and SAP Jam - 4.1
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 35
Analyze Collaboration With AnalyticsGain insights with robust visualization in SAP Lumira
Benefits Gain insights into usage,
consumption, and engagement of SAP Jam
Take advantage of robust visualization capabilities for free
Capabilities Save reports in CSV or XLS format Work with SAP Lumira or a third-
party analytic application Use new reports to provide views
of links consumed, overview page metrics, content ranking, and so on
SAP Lumira
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Collaborative Analytics
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Analytics Collaboration
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Bring business context to reports and dashboardsFollow key reports: Track and participate in conversations
Features Select key reports to follow
including those created with SAP Crystal Reports, SAP Crystal Dashboard Design, SAP BusinessObjects Web Intelligence, and BI workspace.
Track comments, and discussions related to a followed report
Participate in a discussion for any report and to share hypotheses or findings with others.
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 39
Collaborate while viewing report instances in BI launch pad and OpenDocument
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Follow/Unfollow individual instances via the History Page
When following a report template a user automatically follows the report instances.
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View instance comments via the document listing page
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Collaboration Security Rights
Additional security rights allow fine grained control about who is able to view and post comments on a particular report Comment on documents right View comments on documents right
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Parmalat Journey
43
Parmalat is looking for the right path in terms of Collaboration…
…Some good tools and initiatives were implemented but they haven’t yet took solid roots…
…mostly because of people resistance to change.
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Parmalat Journey
44
According to their behavior when facing a change, our people can be divided in three main categories:
Followers: Most of the people will try something new only if everyone else is using it.
Pioneers: Few of the people are more receptive, these can be considered as our leverage to drive the change.
Reluctant: people that will try something new only if required by their management.
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 45
Parmalat Journey
45
…Some of the teams within the Company may have a stronger presence of pioneers some of them may have none of them but this is likely the kind of scenario that may occur in all the teams across the whole organization.
Most of the times, group dynamics tend to left Pioneers by their selves, this trend make them not able to become Ambassadors of Change.
Solitude of Pioneer
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Parmalat Journey
46
Collaboration tools will help Pioneers to stay connected even if they belong to different Teams located in different countries…
..with the implementation of JAM and well identified guidelines, Pioneers will be able to share experiences, expertise, tips, and create success stories that will be the basis for making the change appealing even for the rest of the people…
…in this way we believe that our «Pioneers» will be able to become «Change Ambassadors» and it will be possible to let the change spread.
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 47
Corporate Culture Transformation
SAP Jam has become the systemic social
glue that ties the organization together”
“—Dan Pontefract, Telus
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 48
SAP Jam is market-leading collaboration software
“And that’s what I like about Jam. It is not social for the sake of social. It just helps people get the job done.Alex Williams, TechCrunch, 9/27/2012
” “With SAP Jam, SAP moves to the front of the pack for enterprise social collaboration solutions. It is a rich, social platform that supports multiple collaboration modes, making it much more useful to wider swaths of a mid-sized to large company.Tom Petrocelli, Enterprise Strategy Group
”
Established leadership: Visionary in Gartner’s Social Software in the Workplace
Magic Quadrant 2010-12 Leader in IDC’s Social Use in Integrated Talent Mgmt 2012 Champion in Info-Tech’s Collaboration Platforms Vendor
Landscape 2012 Major Player in IDC's Social Software MarketScape 2012
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 49
Conclusion
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Beautiful, social interfaces, made for human beings
Timo ElliottInnovation Evangelist, SAPtimo.elliott@[email protected]
Thank You