SAP Services Overview

Luis OramaSAP Services

RUN BETTER.

WITH SAP ServIceS

UNLOCK THE POWER OF SAP

WHAT DOES THE FUTURE HOLD FOR YOUR ORgANizATiON?

Hannah PongSAP Services

Will technology help you, or hold you back?

How will market conditions affect your strategy?

What role will innovation and your competition play?

How well your company navigates through these business drivers is often

the difference between success and failure.

As the world’s leading business software company, SAP has helped more

than 200,000 of the world’s most successful companies run like never before.

But software is only part of the story. It’s SAP Services that unlocks the power

of SAP software. Over 15,000 passionately innovative consultants go to work

everyday with a single mission of transforming SAP software into a powerful,

custom engine for running and growing your business.

When you envision the future of your company, what challenges will you face?

15,000SAP Services consultants transform SAP

software to grow your business every day.

© 2013 SAP AG or an SAP affiliate company. All rights reserved. 3

SAP SERVICES

Every consultant is ingrained with a

proven four-step process for creating

the optimal solution for your

business – a process that continues

to evolve and grow as your business

does. In addition, every consultant

leverages the experience and

expertise of 26 industries and lines

of business, as well as our experience

in co-developing powerful

breakthrough SAP technologies

such as big data, mobility and

in-memory computing.

We start by immersing ourselves in your business, learning it until we know it as

well or better than you. It is only then that we can begin formulating a vision for

your company. We research new and exciting market opportunities that align to your core competencies and identify

a path for growth that‘s based on a strategy of innovation.

With a clear vision in hand, our consultants begin mapping technologies, software,

and best practices to develop a unique solution for your company. With direct

access to one of the world’s largest and most powerful software development organizations, as well as the industry’s

most cutting-edge technologies, your solution is positioned to optimize your company’s success.

The next step is taking your solution from the drawing board to the real world.

With our extensive and proven track record, finding the most effective and efficient

deployment approach is a matter of choosing from a wide range of packaged and repeatable offerings which meet your

deployment goals. Whether it’s modular, pre-integrated, rapid deployment or a fully custom development, our goal is

to deliver the highest quality results with the fewest resources, in the shortest time.

Even the best solutions need to constantly grow and be optimized. The goal of

every services consultant is to amplify your results by adapting to changing

business conditions, new technologies, and evolving market dynamics – ensuring that your company is always running

at its highest potential. What’s next? We’re right back to immersing ourselves in your business and starting the whole

process over again.

Delivering success.

SAP SERVICES

ImagIne

CReaTe

DePLOY

amPLIFY


marianne Heer SAP Services

To unlock the true power of SAP, SAP Services offers seven critical areas

of engagement as part of an ongoing relationship. From strategy and

planning to implementation and value realization through to education and

optimization services, SAP Services delivers true end-to-end services.

Choose the entire portfolio, and accelerate time to value like never before.

Or, choose individual services to maximize value in a specific area of your

business. Either way, we focus on delivering positive outcomes that are

targeted to your individual goals.

Our Portfolio includes the following:

A look at SAP Services’ Portfolio.

SAP SERVICES

SAP SERViCESPORTFOLiO

5

TransformaTion services

Let our knowledgeable industry specialists help bring your business and

IT into perfect sync, and chart a path to future success.

innovaTion services

Tap into our unique link to SAP development, and harness the latest

breakthrough technologies.

Technology services

Let us help you unlock the full power of your SAP solutions.

cusTom DevelopmenT services

Let us tailor your applications to solve a business need that’s yours and

yours alone.

DeploymenT services

Choose from options that include rapid-deployment solutions that can

be up and running in a matter of weeks.

premium engagemenT services

Let us manage your overall technology environment – while you focus on

your business.

Training anD eDucaTion

Give your team the in-depth skills they need to get the full value from your

SAP applications.

For the full story on each of these services, read on. And for a no-obligation

consultation with an sap services specialist, visit us online.

visit sap.com/services


SAP SERVICES

http://www.sap.com/services

You want to take your business to the next level,

and you know that software alone won’t be enough.

So you engage the Business Transformation experts of SAP, whose deep

knowledge of both technology and your industry can help you chart a

path to future success.

Business TransformaTion services

Our business transformation experts can help you align people,

processes, and technology with your corporate goals. You’ll benefit

from our knowledge of global industry best practices. And, you’ll receive

ongoing monitoring to ensure that your transformation is on track and

delivering a solid return on investment.

Design Thinking

Through this unique service offering, SAP can help you make the most

of today’s disruptive technologies. Thinking from the perspective of

your customers, we’ll help you develop innovations that create real value

for your customers – and your company.

value parTnerships

As our premium service, a Value Partnership can help you realize

the full value of your SAP software investments. Our senior consultants

will establish a customized roadmap that focuses on continuous

improvement – and is supported by clear metrics. And we’ll work

continuously to optimize, innovate, and transform your business.

So you and your team can reach your full long-term potential.

Learn more about all of our Transformation services at:

http://www54.sap.com/services-support/svc/

business-transformation.html

SAP SERVICES

TRANSFORmATiON SERViCES


http://www54.sap.com/services-support/svc/business-transformation.html

With a direct line to SAP development, SAP

Services can help you get the very latest from

a global innovation leader.

Specifically, we’ll help you get the best of three of today’s hottest

technologies – in-memory computing, mobility, and analytics.

sap hana services

With its breakthrough processing speed, the SAP HANA in-memory

computing platform can transform your enterprise. SAP Services can

help you design, plan, implement, and optimize a successful end-to-end

SAP HANA strategy – including SAP Business Suite on SAP HANA.

sap moBile services

SAP Mobile Services can help you capitalize on the latest mobile

innovations through solutions designed around people, not just processes.

We’ll help you identify your stakeholders, define your operating model,

and understand your customer needs and user experience requirements.

And, we’ll help you deploy powerful, secure solutions that deliver

measurable business value.

sap analyTics services

SAP Services can help you get deeper insights into every facet of your

business. We’ll help you establish goals, strategies, processes, and priorities.

We’ll help you establish a single version of the truth, so that reports and

data are trusted by your business users. And, we’ll speed the deployment

of your analytics applications, including enterprise performance

management (EPM) and governance, risk, and compliance (GRC).

Learn more about our innovation services at:


in-memory-computing.html

iNNOVATiON SERViCES


SAP SERVICES

http://www54.sap.com/services-support/svc/in-memory-computing.html

You need to prepare your IT landscape for real-time

business. But you also need to reduce TCO.

SAP Data and Technology Services can help you achieve these

contradictory goals by reducing complexity, boosting efficiency, and

lowering infrastructure costs.

As a result, we can help transform your IT department from a cost

center to a strategic business partner.

The Right Expertise

Drawing on more than 40 years of experience, our technology experts

can help you establish IT governance processes, quality gates, and

decision bodies for today.

And, they can help you set up the appropriate processes and

infrastructures for managing the information assets of the future.

So you’ll have what you need to innovate faster, work smarter,

and operate more competitively.

The Right Portfolio

SAP Technology Services has the advantage of leveraging the world’s

richest portfolio of software solutions, from the SAP HANA platform,

to cloud-based applications, to quick start services and rapid-

deployment solutions.

By creating the ideal blend of these solutions for your enterprise,

we can create a foundation for more dependable business decisions

and more efficient operations for years to come.

Learn more about our Data and Technology services at:

http://www54.sap.com/services-support/svc/data-technology.html

SAP SERVICES

TECHNOLOgY SERViCES


http://www54.sap.com/services-support/svc/data-technology.html

No business is exactly like yours. And sometimes,

you need a software solution that is as unique as

your enterprise. That’s the time to engage SAP Custom Development Services.

Our developers can help you build a position of leadership through

business process innovation, providing support at every step from

concept to development to maintenance. And, we can help you leverage

the latest technologies, including SAP HANA, cloud computing, and

mobile analytics.

We can even help you move an existing custom application from its

legacy environment to an SAP platform, giving it a new lease on life.

Of course, every custom solution is developed in accordance with SAP’s

world-class methodologies and standards. So you know it will be robust,

scalable, and ready for the future.

Imagine a capability that would truly set your company apart from

the competition. Then contact SAP Custom Development to make it

a reality.

Learn more about our custom Development services at:


custom-app-development.html

CUSTOm DEVELOPmENT SERViCES


SAP SERVICES

http://www54.sap.com/services-support/svc/custom-app-development.html

Deployment is where the rubber meets the road.

And SAP Deployment Services can make that contact faster, more

efficient, and more effective. Our specialists have helped thousands

of customers deploy their solutions quickly and cost-effectively –

from traditional on-premise solutions to the latest mobile and cloud

applications.

More and more, our specialists are busy with SAP Rapid Deployment

Solutions. As the name implies, these preconfigured solutions address

specific business needs with deployment schedules that are measured

in days or weeks – rather than months. So they deliver fast time to value

with minimal risk and a fixed cost, that are business outcome focused.

And with over 150 currently available, you can choose from a wide range

of mobility, analytics, cloud, database, industry-specific, and line of

business solutions.

Learn more about our Deployment services at:

http://www54.sap.com/solution/rapid-deployment.html

SAP SERVICES

DEPLOYmENT SERViCES


If information technology is central to your

business plan – as it is for most enterprises –

SAP Premium Engagement Services offer a

compelling value.

Through services like SAP MaxAttention, SAP Active Global Support,

and SAP ActiveEmbedded, we can ensure that you have a

flexible, capable IT infrastructure to power your most innovative

business objectives.

Operations Control Center

Our Operations Control Center model allows your enterprise to run

SAP solutions like a factory – that is, with efficiency, scalability, and

repeatable processes.

This approach results in peak systems performance while reducing

costs and minimizing disruption. And, it gives you the ability to

drive continuous improvement, quickly adopt new business practices,

and capitalize on emerging opportunities.

No wonder many of the world’s largest corporations – as well as

many small to midsize businesses – entrust their IT environments to

SAP Premium Engagement Services.

Learn more about our premium engagement services at:

http://www54.sap.com/services-support/support.html

PREmiUm ENgAgEmENT SERViCES


SAP SERVICES

Your people can either be the strongest link in

your software chain – or the weakest.

The difference is knowledge. And no one imparts knowledge of

SAP software better than SAP Services.

SAP Learning Services provides a full suite of online and offline training,

learning software, and consulting services – which can be customized

to your requirements. These services can give your team the in-depth

skills they need to get the full value from your SAP applications.

Programs for Every Stage

SAP Learning Services covers every stage of the training lifecycle,

including:

iniTial Training

We can help your people quickly get up to speed on any new

SAP applications, so they can hit the ground running.

refresher Training

We can help current employees deepen their skills – or learn new

functionality in any software upgrades.

ongoing Training

We can help you stay ahead of the curve to drive innovation forward,

meet the needs of a changing market, and address evolving regulatory

requirements.

early proDucT Training

Through our direct link to SAP Development, we give you the

opportunity to explore – and train on – new software before it is

released to the general public.

Learn more about our learning services at:

http://www54.sap.com/training-education/overview.html

SAP SERVICES

TRAiNiNg AND EDUCATiON


gera matsSAP Services

UNLOCK YOUR FUTUREWith so much riding on your investment in SAP software, doesn’t

it make sense to partner with the people who know it best?

Discover the many ways SAP Services can help you

unlock the power of SAP today.

Visit sap.com/services

RUN BETTER.


www.sap.com/services

©2013 SAP AG. All rights reserved.

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