Scaling DevOps from Ground Zero to Enterprise

April 2015

1 © Zivra 2015. All Rights Reserved.

© Zivra 2015. All Rights Reserved. 2

Zivra was founded in 2012 by Ex-Accenture executives to deliver top quality, boutique-style Information Technology services to FORTUNE 1000 companies. We have over 100 years combined technical consulting expertise working with Enterprise organizations.

We are a leading IT Technology Consulting Practice with a strong focus on DevOps, Cloud, and Agile. We have US-based teams from which we are able to access resources and, regardless of location, engage our clients locally. We can offer nearshore and offshore teams to support cost-effective engagements.

Zivra’s mission is to promote strategic initiatives around Development Operations, Cloud Provisioning, and Custom Agile Development to deliver advisory services that increase the effectiveness of an IT organization during the development and testing phases of project delivery.



Developer Opera+ons Developer Opera+ons

I want change!

I want stability!

Was it always there? Is it due to system complexity? An increase in demand from Agile? Does Cloud have anything to do with it?

Do any of these problems look familiar?

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Cloud Dev Environment not setup

correctly

Nobody Knew the Environment Was Down

Expired Passwords During Deployment

Wrong SoAware Deployment

Client Data Not Masked

Bad Test Data

TesFng Accidentally Impacts ProducFon

Recurrent Errors

Content of Release is Suspect but Agile team says it’s good to go

Bad Environment ConfiguraFons and not

synchronized

Deployment Delays

Build Lagging Behind Schedule

Build Issues

Severe Scope Creep

These issues are all indications that

there is a need for DevOps.

© Zivra 2015. All Rights Reserved.

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The tasks and services that are executed in support of the Coding and TesFng funcFons of a soAware development project, promoFng collaboraFon, faster delivery, bePer quality products and bePer applicaFon stability while allowing the developers and testers to focus on their primary funcFons (creaFng and tesFng soAware).


New Environments Never Set Up Right

Nobody Knew the Environment Was

Down

Expired Passwords During Deployment

Wrong SoAware Deployment

Client Data Not Masked

Bad Test Data

TesFng Accidentally Impacts ProducFon

Recurrent Errors

Content of Release is Suspect

Bad Environment ConfiguraFons

Deployment Delays

Build Lagging Behind Schedule

Build Issues

Severe Scope Creep

Application Life Cycle


This space is known as “DevOps” – Environments, Tools, People and Processes that support the application’s development and testing activities

Detailed Planning Application Development Application Testing/QA Production

Infrastructure Hardware, Operating Systems, Databases, and Network

Development OperaFons (DevOps) Space Collaboration

Infrastructure Hardware, Operating Systems, Databases, and Network (Private or Public Cloud)

•  DevOps is all about collaboration, and collaboration yields process. •  But…Collaboration in the traditional sense is not scalable enough to provide

enterprise level performance.

The bottom line is, as enterprises grow in size and complexity, collaboration in the traditional sense is insufficient to get the job done, and it must give way to a new definition of collaboration.

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This new definiFon of collaboraFon must involve a consistent DevOps strategy, efficient and applicable processes, skilled DevOps resources,

appropriate tools, and yes, some good, old-‐fashioned meeFngs.


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We define four Enterprise DevOps FuncFonal Areas. These fit into the DevOps Venn Diagram

as shown here.

The Enterprise Level DevOps Space consists of soAware configuraFon management (SCM), tesFng lifecycle management (TLM), and

environment management (EM), surrounded and supported by technical release

management (TRM).


Detailed Planning Application Development Application Testing/QA Production

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Technical Release Management

SoAware ConfiguraFon Management

TesFng Lifecycle Management

Environment Management

Dev

Ops

Ser

vice

s

DevOps Space

Pre-Production Support IT Operations Middleware/Database Prod Middleware/DB

OS/Physical/Virtual/Cloud Instance Prod OS/Hardware


Collaboration

The good news is, you’re probably already addressing these DevOps functional areas. The question is, how well are you doing it and what are the gaps?

•  Start with Education – Meet with DevOps professionals who have experience at the Enterprise Level. Learn what DevOps is really all about, what the DevOps foundational capabilities are and what dynamics are in play at the enterprise level

•  Perform a DevOps Discovery or Assessment – The first step to good DevOps capability is to know where you are starting from. Find out where you are – What are you are doing well and not so well? Find the gaps in your capability and create a plan for closing them.

•  Develop an Enterprise DevOps Strategy and Roadmap – Get your big picture defined and documented. Make some key decisions up front, then use them to keep your DevOps projects on track. Create your roadmap for the next 2-3 years.

•  Practice “Application Kaizen” – Break your DevOps journey up into manageable chunks. Start with some foundational DevOps functions that will give you measurable improvements in the short-term and then leverage that foundation to develop world-class DevOps.

11 © Zivra 2015. All Rights Reserved.

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Who’s doing these func+ons at your company? Are any of these func+ons automated? •  Technical Release Management

•  SoAware ConfiguraFon Management

•  Environment Management •  TesFng Lifecycle Management Each box in this diagram represents DevOps funcFons that support efficient soAware development and tesFng. © Zivra 2015. All Rights Reserved.

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Many organizaFons seek more informaFon about DevOps because they already know what some of their trouble areas are. Do you have some exis+ng trouble spots that DevOps can help solve? Is there a specific priority? DevOps work can begin wherever the need is greatest, but some func+ons are dependent on others. For example, the funcFons of Version Control, ApplicaFon Deployment AutomaFon, and Cloud Environment Provisioning could be singled out for immediate improvements. © Zivra 2015. All Rights Reserved.


Jenkins CIE tool pulls code from SVN, executes automated builds, and runs

automated smoke or regression tests on servers or in cloud.

SVN & Git

Developer

Developers check code out,

check in code changes

Development Test and ProducFon

Environments CommiPed code in Git triggers Jenkins to do a

build and run Code Quality and Security Scanning

Automated Deployment SoluFon Deploys to mulFple

Environments Build Server and Build Repository Cloud Provider

DevOps Assessment

Implement Version Control

Implement Automated

Builds

Implement Automated Deployments

Below is a representaFve diagram of a recent SCM project. The Automated Deployment implementaFon required proper Version Control and Build AutomaFon


EM CM Process and Repository ApplicaFon/Test Team

QA Requests a new Test

Environment Environment ConfiguraFon Management Process has captured latest configuraFon and versioned it for reuse. Technology SoluFon in

place to capture changes

Automated Provisioning of a

Vanilla environment or

latest Test Environment ConfiguraFon Service Request

System Captures Request

Cloud Provider

DevOps Assessment

Implement DevOps Service Request System (Service Desk)

Implement Environment ConfiguraFon Management

Implement Automated Provisioning

Below is a representaFve diagram of a recent Environment Management project. The on-‐ demand Environment Provisioning implementaFon required Environment ConfiguraFon Management and Request/Scheduling SoluFons


China-‐linked hackers have aPacked the computer systems of U.S. airline company American Airline and travel reservaFons pla`orm provider Sabre, Bloomberg reported, ciFng people familiar with the invesFgaFons. … However, American Airline spokesman Casey Norton said the company had found no evidence that customer data might have been compromised. American Airlines "has worked with outside cyber security experts who checked digital signatures, IP addresses and the style of aPack and there's no evidence to suggest a breach similar to that experienced by the U.S. Office of Personnel Management," he said in an email to Reuters. Sabre was not immediately available for comment.


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Most enterprises start out by creaFng decentralized support for each ApplicaFon team.

One way to move to a more mature DevOps capability is to transi+on there by phases.

The following organizaFonal phases are an example of a transiFon path to get to the final state of running DevOps as a Shared Service

1.  Start with exisFng pockets of DevOps Support (where most enterprises begin)

2.  Move to Community of PracFce

3.  Begin to Matrix ApplicaFon Team’s DevOps resources to create a Federated OrganizaFon

4.  Manage DevOps as a Shared Service

Non Standard DevOps Support

Community of PracFce

Federated /Matrix

Shared Services

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Up to 40% Cost Reduction

Standardized Process and Tools

Reduced Environment Downtime / Faster

Provisioning

Improved Application Deployment Processes

Resource Cost Reduction

DevOps collaboration and services results in increased efficiency and higher quality through reduced downtime and lower production risk. Customers implementing these capabilities can see significant cost reduction, with faster delivery and improved quality through collaboration across departments.

Potential Savings in Development and Test

Supporting Functions and Release Processes after Implementing DevOps

Capabilities



IT Advisory Services DevOps and Cloud Assessments and Strategy

DevOps Implementations Process and Tools, Continuous Integration

Managed Services Onsite and Nearshore Managed Services and Administration

Third Party Software Services Integration of DevOps, Cloud, and ALM Tools

Certification DevOps Boot Camp and DevOps Executive Training

IT Staffing Staffing of highly skilled IT engineers

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Website: http://www.zivra.com LinkedIn: https://www.linkedin.com/company/zivra-llc Twitter: @zivra_llc

We promise to invest in our relationship whether you are a partner or a client. We will provide quality professional services and will clearly show our value to any engagement. We will be highly competitive yet flexible enough to meet your needs.


Jose J. Alvarez Managing Director (M) +1 773 255 6738 [email protected]

Kimberly M. Megahee DevOps Practice Director (M) +1 404 626 9021 [email protected]



SoGware Configura+on Management is the management and control of changes to soAware assets throughout the soAware lifecycle, including ApplicaFon Build AutomaFon, ApplicaFon Deployment AutomaFon, Development Process Flow Control, ApplicaFon Lifecycle Management Tools, Version Control/SoAware Asset Management, and ConFnuous IntegraFon.


Environment Management is the execuFon of acFviFes for the purpose of providing consistent and stable Pre-‐ProducFon environments, including Access Control, Scheduling & Provisioning, Non-‐producFon ApplicaFon Monitoring, Environment ConfiguraFon / Change Management, Environment Incident Management, and Environment Management Tools.


Tes+ng Lifecycle Management is the management of all aspects of tesFng support, including Test Environment Scheduling, Change Tracking, Auto-‐Regression TesFng, TesFng Tools, and Test Data Management.


Technical Release Management is the orchestraFon of acFviFes for the purposes of release deployment, including Release CoordinaFon and Scheduling, Release Management Tools, Capacity Management, Technical Liaison between Project Teams and OperaFons, and Service Request Management.