1. IMPROVING OPERATIONAL EFFICIENCY & EFFECTIVENESS THROUGH
OPTIMIZED SCHEDULING IAN MAPP, VP MARKETING, IFS SERVICE
MANAGEMENT3
2. PRODUCT & STAKEHOLDER POSITIONING *** Will embed video
of 360 / Azure to fill this page, but file is HUGE if I do that, so
not in this review version ***
3. PRODUCT & STAKEHOLDER POSITIONING Operational Field
Service & DespatchersMobile & Workbench Solution Record
start/end times New jobs/updates received in real time Workbench
tool allowing for management by exception Appointment
bookingStrategicTactical Despatch ManagersPlanning & Dashboard
Solution Build rotas/shift plans to manage your mobile workforce
more efficiently Plan any mix of project work Intelligence
dashboard for reports giving strategic data analysisManagement
Team/BoardModeling Solution What If Scenario Explorer for effective
modeling & planning of scheduling data Model the impact new
contracts will have on existing workforce
4. TIME CHANGES EVERYTHING . WHAT WAS The beginning of our
story WHAT IS Where we are today Where others are today WHAT IF The
promise of tomorrow Time changes everything except something within
us which is always surprised by change6 Public domain image: Thomas
Hardy by Walter William Ouless, 1922
5. TIME CHANGES EVERYTHING .LEARNING FROM THE PAST?
INVESTIGATIONN O YEAR MONTH WEEK DAY HOUR MINUTE W MINUTE HOUR DAY
WEEK MONTH YEAR
6. TIME CHANGES EVERYTHING .MAKING THE BEST OF TODAY REACTIONN
O YEAR MONTH WEEK DAY HOUR MINUTE W MINUTE HOUR DAY WEEK MONTH
YEAR
7. TIME CHANGES EVERYTHING .TOMORROW IS A NEW DAY PREDICTIONN O
YEAR MONTH WEEK DAY HOUR MINUTE W MINUTE HOUR DAY WEEK MONTH
YEAR
8. 360 SCHEDULING ENABLES PROCESS EVOLUTION
9. WHEN DO YOU ASSIGN TECHNICIANS TO JOBS? A SIMPLE QUESTION,
BUT CRITICAL TO SERVICE SUCCESSEnd of Primary SLACustomer REPORTS
faultWHO:?WHEN:?Who will go? When will they go? What is the right
strategy for deciding? Are there better/worse times to make the
decision? Sooner? Later? Now? Is there a perfect time to
decide?
10. WHEN DO YOU ASSIGN TECHNICIANS TO JOBS? THE
STRATEGIESCustomer REPORTS faultTriage callWHAT: customer/location?
WHAT: equipment? WHAT: service entitlement? WHAT: symptoms? WHAT:
diagnosis? WHAT: skills? WHO: ? WHAT: parts? WHEN: ?Technicians
Report for Work at Start of shiftNon-optimized technician
assignment: Call-intake?Overnight?Start of shift?Technician Stuck
In TrafficNow?Technician overruns on jobNow?Real-time Optimized
Scheduling:Yes, Yes, Yes, Yes, Yes, Yes, Yes, Yes, Yes, Yes, Yes,
Yes, Yes, Yes, Yes, Yes, Yes, Yes Optimum decision point depends on
variable factors such as travel timescustomer No-show (Means second
Visit)End of Primary SLAToo late! Never late!
11. THE SILVER BULLETTHE RIGHT DECISIONS DEPEND ON REAL-TIME
DATA . PLUS THE RIGHT TOOLS, AND ARE MADE JUST-IN-TIME
12. SERVICE LOGISTICSITS A NIGHTMARE14 2013 IFS
13. SERVICE LOGISTICSITS A NIGHTMARE15 2013 IFS
14. SERVICE LOGISTICSITS A NIGHTMARE16 2013 IFS
15. SERVICE LOGISTICS ITS A NIGHTMARE17 2013 IFS
16. SERVICE LOGISTICS ITS A NIGHTMARE18 2013 IFS
17. SERVICE LOGISTICSITS A NIGHTMAREREAL-TIME SOURCING19 2013
IFS
18. SERVICE LOGISTICSITS A NIGHTMARE Physical & cycle count
managementAbility to track non-serialized part movement in Repair
CenterFreeze forward feature for cycle and physical
countsSerialized/non-serializedMulti-level Stock Level
ReplacementAbility to route binsMin/Max Stock Level
ReplenishmentBin controlParts stock managementDynamic min/max
calculationsUnlimited stock locationsExcess material return
managementConsignmentRule-based pricingTruck
stockPurchasingWarehouse stockGoods and servicesSupport PUDO's,
drop ship, or part transfersIntegrated Bar CodeUPS
IntegrationStandard or Zone level pickingFull receiving, picking,
packing and shipping capabilityShipping/ReceivingAdjustable
allocationsMobilized Warehouse Portal (Optional)ABC Analysis based
on value or demandService BOMAdjustable backorderKitting and
De-KittingReplacement Chaining and Substitute partsWorkflow with
Escalations and ApprovalAverage, Standard, and FIFO
CostingConfigurable workflow EngineDefective partsParts tracked as
useable and unusable20 2013 IFS
19. WHAT IF ?PLANNING FOR UNCERTAINTY AND MINIMIZING RISK What
if next week is actually the same as last week? What if it is not?
What if A or B? What if A and B?DEMO ?What price should we bid for
that new contract? What if we win it? What if we dont? Scenario
analysis & predicting performance 21 2013 IFS
20. SUMMARY
21. 2013 IFS
22. 2013 IFS
23. FIELD SERVICE MANAGEMENTENTERPRISE ASSET
MANAGEMENTSCHEDULING & OPTIMIZATION25
24. www.IFSWORLD.com THIS DOCUMENT MAY CONTAIN STATEMENTS OF
POSSIBLE FUTURE FUNCTIONALITY FOR IFSS SOFTWARE PRODUCTS AND
TECHNOLOGY. SUCH STATEMENTS OF FUTURE FUNCTIONALITY ARE FOR
INFORMATION PURPOSES ONLY AND SHOULD NOT BE INTERPRETED AS ANY
COMMITMENT OR REPRESENTATION. IFS AND ALL IFS PRODUCT NAMES ARE
TRADEMARKS OF IFS. THE NAMES OF ACTUAL COMPANIES AND PRODUCTS
MENTIONED HEREIN MAY BE THE TRADEMARKS OF THEIR RESPECTIVE OWNERS.
2013 IFS
