Schiphol International Hub GST 5083 : INFORMATION SYSTEM AND ELECTRONIC COMMERCE LECTURER : PROF. DR. RUSLI BIN ABDULLAH MASTER OF BUSINESS ADMINISTRATION Malaysian Graduate School of Entrepreneurship & Business UNIVERSITI MALAYSIA KELANTAN ( UMK SARAWAK ) GROUP MEMBERS 1. Arni B. Hj. Morshidi P14D461P 2. Anisah Bt Ismail P14D389P 3. Syarifah Rohaya Bt Wan Idris P14D397P 4. Dayang Adelina Bt Hj Abang Muan P14D394P 5. Norhana Aini Bt Saini P14D398P
1. GROUP MEMBERS 1. Arni B. Hj. Morshidi P14D461P 2. Anisah Bt
Ismail P14D389P 3. Syarifah Rohaya Bt Wan Idris P14D397P 4. Dayang
Adelina Bt Hj Abang Muan P14D394P 5. Norhana Aini Bt Saini
P14D398P
2. Schiphol Amsterdam airport is Europes fourth-busiest
airport. Handling about 50 million passengers and 1.5 million tons
of freight per year. It is often ranked among the worlds best
airports by the Skytrax passenger survey. Producing that sort of
quality 24 hours a day, seven days a week imposes high demands on
the infrastructure and services, including Schiphols network.
3. According to a 2009 LATA CATS survey. Moreover, mishandled
baggage is a $2.5 billion problem for this industry every year.
Annually effect about 51 million passengers travelling through
Schiphol airport alone.
4. Reduce cost per bag without increasing wait time. Increase
capacity from 40 to 70 million bags; and Realize a monumental 1%
maximum loss of transfer baggage (against the initial 22 million
lost baggage);
5. BAGGAGE CONTROL SYSTEM - IS Destination- coded vehicles
(DCVs), Automatic bar code scanners Radio- frequency identification
(RFID) tags High- tech conveyors equipped with sorting
machines
6. Move at high speed and do not come to a full stop to receive
baggage The conveyors are extremely precise, depositing bags where
they are needed at just the right time for maximum efficiency. DCVs
are unmanned carts that can load and unload bags without stopping
movement. Buffers and hot/ cold storage areas are used to avoid
overcrowding Keep track of the location of each bag, its
destination, and the time it is needed at that destination. To make
sure that baggage is not lost, the system "reconciles" baggage with
its owner, i.e. it checks if the baggage and the owner are actually
on the same plane.
7. Scan all the bags once bags reach the gate. can optimize the
routes taken by the carts to get the bags needed most urgently to
their destinations fastest The system can optimize the routes taken
by the carts to get the bags needed most urgently to their
destinations fastest.
8. There are 3 level for Schiphols baggage conveyor network :
Baggage Processing Technology Used Precise
9. There are 3 level for Schiphols baggage conveyor network :
Baggage Processing Involve plan and control of peripheral software
Baggage is processing from baggage check-in, move into departure
gate, from gate to gate, and also arrival gate to baggage claim.
Processing is important to meet its goal, the right bag must be at
the right place and right time.
10. There are 3 level for Schiphols baggage conveyor network :
Technology Used Involve wide variety of sensors, actuators,
mechanical devices and computers Baggage Conveyor Network : 21km of
transport track, 6 robotics units and 9,000 storage capcitors - all
behaving as one system DCVs (Destination-Coded Vehicles) RFID
(Radio-Frequency Identification) Tags Hig-Tech Conveyors equipped
with sorting machine
11. There are 3 level for Schiphols baggage conveyor network :
Precise Baggage processing need to be precise in order to meet its
goal The baggage status need to be available and robust especially
if unpredictable event happen such as flight delay Operating 99.9%
of time to minimuze losses or damage This exercise will lead
systems to be effective and efficient
12. Manager set organization strategy for responding to
business challenges Manager has estimated the budget for renewing
the baggage control system is amounting $1.0 billion over a period
of about 10 years. Jointly work Advanced technology Baggage control
system Renewin g The baggage Control system IBM Vande r lane Granz
e bach Complete System Appointed 3 companies
13. SETTING THE GOAL : The goal of Schiphols Baggage conveyor
network are The Right Bag Must Be At The Right Place And The Ringht
Time ALLOCATING HUMAN RESOURCES : Every level of the conveyor
network need to be done by human resources. For example : the
person which to manage and control the system, to handle the bag
and so on. ALLOCATING FINANCIAL RESOURCES : Schiphol was investing
of around $1 billion over 10 years. CREATE THE NEW PRODUCT :
Schiphol was creates the Baggage Control System to handla a huge
baggage every day CREATE NEW SERVICES : Schiphol was created the
bar code tagging for each bags to avoid the miss-placed of the
passanger bags.
14. HUMAN RESOURCE DEPARTMENT : Recruit and manage and
employees. i.e. Underground workers, IT Teams and so on FINANCE
DEPARTMENT: Plan and finance the renewing the Baggage Control
System at the Schiphol Airport IT TEAM: Collaborate with the vendor
which jointly took up the challenge of renewing the Baggage Control
System. BUSINESS PROCESS: A lot of activities required to
completely the process of baggage handling. They are three main
activities consist of 21km of transport track, 6 robotic unit and
9,000 storage capasitors all behaving as one system CULTURE: New
culture will be arise due to change from manually to
computerize.
15. DESTINATION-CODED VEHICLES (DCVs): To move the bag to a
particular destination. AUTOMATIC BAR CODE SCANNERS: to read and
detected the information of the bags. RADIO-FREQUENCY
IDENTIFICATION (RFID) TAGS : To detected the information of the
tags and determine where to send the bag. HIGH-TECH CONVEYOR
Eqipped with SORTING MACHINE: To sorting the bags and put in the
correct plane.
16. DESTINATION-CODED VEHICLES (DCVs): To move the bag to a
particular destination. AUTOMATIC BAR CODE SCANNERS: to read and
detected the information of the bags. RADIO-FREQUENCY
IDENTIFICATION (RFID) TAGS : To detected the information of the
tags and determine where to send the bag. HIGH-TECH CONVEYOR
Eqipped with SORTING MACHINE: To sorting the bags and put in the
correct plane.
17. Increase efficiency in baggage handling in the Schiphol
International airport, in Amsterdam, the Netherlands. Mishandled
baggage is a $2.5 billion problem for industry every year and this
problem may annually affect about 51 million passengers travelling
through Schiphol airport alone. With the new system, the manager of
Schiphol estimated this system operate 99.9%of times while being
able to minimize loss and damage in that 0.01% This system is
extremely expensive, but if implemented successfully it can save
0.1% of $2.5 billion.
18. PROBLEM BUSINESS IMPACT Mishandled baggage Loss $2.5
billion problem for industry every year and this problem may
annually affect about 51 million passengers travelling through
Schiphol airport alone. Increase efficiency in baggage handling
Sensors track the luggage of connecting flights, enabling real-time
traceability at all points in the connection pipeline Estimated
this system operate 99.9% of times while being able to minimize
loss and damage in that 0.01%. implemented successfully it can save
0.1% of $2.5 billion.
19. PROBLEM BUSINESS IMPACT Do not have interconnected system
and intelligent system The solution seamlessly integrates data from
Schiphols own systems as well as from airlines and third-party
ground services providers. Intelligent: By comparing a bags
location with underlying routing rules, Schiphol can identify
potential problems and keep bags from missing their owners
connecting flights.
20. DATA OF NETWORKS USES Number of the Flight Destination of
the Flight Time of the Flight PROFILE OF PASSENGER Name, Age,
Gender, Passport or identity number, occupation og the passenger
and so on PROFILE OF THE BAGGAGE Number, Tyoe, Size and Weight of
the Baggage Kinds of report can be generated : Flight Information,
Passenger Profiling, Baggage Profiling
21. Based on this case study we can conclude that the
management of Schiphol International airport has driving the major
effort to increase baggage processing efficiency and capacity on
the strength of intelligence routing and optimization