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The IT Services Problem? Eroding Margins
What if I told you there was a growing IT Services Firm maintaining a 45% profit margin, supporting 3x more devices per employee than you while:
Maintaining CUSTOMER DRIVEN engagement procedures
Managing 25 different equipment vendors
Leveraging 15 different operational support systems
Being nice to customers.
How?
Your data should tell your customer something they can’t google
Everyone in our industry knows the right things to do...they just don't do them right.
The only thing worse than being wrong is staying
wrong.
We’re trained to spot differences
You can’t scale different
Simplicity is the ultimate sophistication
The key to simplicity is similarity
A picture speaks a thousand words
The Problem
• If we can’t perfect ‘human learning’ how can we expect to perfect ‘machine learning’
MACHINE
LEARNING/AI
We call it Service Hacking. Ask us for our “Service Hacking: A Survival Guide to Eroding Margins” book. [email protected]