Shift to Application & Infrastructure

HostingBroadband Forum

6 June 2014

Agenda

• Current Market Trends• The Role of Local Hosting

Partners• Key Enterprise Considerations• The Role of Broadband• Implications for Zimbabwe

Dandemutande’s Hosted Services

• Deployed Tier 3 Data Centre in Q4 2011• Infrastructure Hosting for Cloud Services

– Pastel’s MyBusinessOnline & SAGE X3 (Chips Computing)

– SAP’s BusinessOne (DBS)

• Service Provider for Hosted Cloud Services– Microsoft Exchange, Lync, SharePoint– Symantec Back-up, Security, Archiving &

Protection– Managed Firewall Services, BluWave CRM and

Zimbra Email, Domain, Websites among others

Definitions IntermingledCloud

Computing

(Standard Definition)

Software as a Service

(SaaS)

• ERP, CRM, SCM• Security, Billing, Document

Management• Collaboration, Business

Intelligence

Platform as a Service (PaaS)

Infrastructure as a

Service (IaaS)

• Application server, Database• Integration, Middleware• Application development

environment

• Disaster recovery, Backup services

• Storage on Demand, Hosting on Demand

• Virtual Servers, Service Management

• Software Defined Networking• Big Data• Online advertising

Broader Cloud Definition

Source: Delta Partners

The Emerging Market ICT Value Chain

Customers Infrastructure Service Provision

Software & Services

Business Services

Transaction Services

Content & m-Services

Enter-prisesEnter-prises

Govern-ment

Govern-ment

VendorsVendors

SMESME

Consu-mer

Consu-mer

Su

pp

lyB

uil

d &

O

per

ate

Dev

elo

pU

se

Passive TowersPassive Towers

PowerSolar, Green

PowerSolar, Green

Undersea CarriersUndersea Carriers

Active CommsActive

Comms

Fibre CarriersFibre Carriers

Satellite CarriersSatellite Carriers

Fixed LineFixed Line

MobileMobile

BroadbandBroadband

VoIP,LCRVoIP,LCR

ISPISP

MVNOMVNO

Software Distributors &

Resellers

Software Distributors &

Resellers

Hos

ting

Ser

vice

sH

ostin

g S

ervi

ces

Syst

em

Inte

grat

ors

Syst

em

Inte

grat

ors

Application Mgmt

Application Mgmt

ASP, SaaS ProvidersASP, SaaS Providers

Security SolutionsSecurity

SolutionsComputer Hardware Suppliers

Computer Hardware Suppliers

Media CreationMedia

Creation

Software Developers

Software Developers

Business Process Outsource

Business Process Outsource

TX SwitchingTX Switching

Pre Paid Distribution

Pre Paid Distribution

AggregationAggregation

m-Moneym-Money

m-Contentm-Content

m-Healthm-Health

m-Agricm-Agric

Sat TVSat TV

IPTVIPTV

Strategy Dev. & ImplementStrategy Dev. & Implement

The Enterprise Cloud Value Chain

Sources: IDC. Delta Partners

Source: Delta Partners

ICT Trends in Africa in 2014

• Four pillars of technology are driving growth and innovation: cloud, Big Data, mobility & social media

• Africa to remain a key ICT investment destination• Consumers becoming more sophisticated and

demanding• Staffing (recruitment, training & retention) identified as

number one IT challenge by African IT Managers• Continued focus on building out terrestrial long-haul

networks• Awakening of the African digital media industry• Adoption of data analytics driven by governance and

compliance requirements• Increase in cybercrime driven by proliferation of devices

& BYOD• Increased focus on digital educational initiatives Source: IDC

An aside on BYOD81% employers in BRICS markets already support

BYOD75% have >100

unidentified devices on their networks every day27% workforce bringing

own apps to work

75% of SA companies have security fears on BYOD

30% of SA companies plan to impose restrictions on

BYOD20% security issues relate to leaking of confidential

company information

Source: Kaspersky, Jan-14

Source: Citrix, Feb-14

Using Hosting Providers

• Shift to OPEX model for predictability

• Pay As You Grow basis for scalability

• Reduced provisioning time• Improved resource efficiencies• But may be some challenges with

Application Integration whereby enterprise referred to 3rd party or proprietary APIs by SaaS vendor

Why Host Locally?• Improved Latency• Bandwidth Requirement• Regulatory Factors• Localised Customer

Support• Server Proximity & Data

Speed Requirement• Backup Restoration

Time• Price

Global Players

Shift to Hybrid Cloud50% of Large Enterprises will adopt Hybrid Cloud by 2017 (Gartner, Oct 2013)

Typically seen a three-year cycle in public cloud & co-location services:

Aspiration: I’d really like itAdoption: I’m thinking about itReality: I’m actually doing it

Enterprise Considerations

• Transformation• Security• Volume• Organisation

Imperative to develop & document a coherent comprehensive IT policy

Dedicated vs Shared Facilities

Which firewall to use?

Prioritise critical data

Multiple approaches

By Department or function?

Key Success Factors• Bigger Better Brilliant Broadband• High Availability• Network Design• Right type of connections for data

transfer• Preparation• Processes, Processes, (and tested)

Processes

Dependence on Reliable Broadband

• Reliable connectivity is essential, but required speed dependent on service requirement

• Growing emphasis on building out public and private WiFi networks

• Expectation of Customer to be Connected ANYTIME ANYWHERE

• Growing number of connected devices is increasing volume of data; service type will demand faster speed requirement

Evolution to The Internet of Everything

Customer Data Analytics = Big Business

Source: Cisco

What does this mean for Zimbabwe?

• Reality of Cloud is here, but market requires access to Skills & Training

• Customers continuously raising expectations on Speed, Availability & Service

• Need to manage price expectations of customer (or lower terrestrial charges)

• Ensure sustainable competitive environment

• Protect against cybercrime in the “Age of Devices”

• Prepare for BIG Data analytics

Thank you for your attention.

Michèle ScanlonDandemutande CEOMichele.Scanlon@dandemutande.co.zw