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RUNNING ORDER
ITSM – People, Process and TechnologyDisruption – Threat or Opportunity?
Business Outcomes – How to fulfil themSkills – What is the culture for skills development?Skills – What are the new skills required for ITSM?Review – People trump Process and Technology
WHY PEOPLE? AND HOW CAN I IMPROVE THEM?
Good People = Innovation within your technology and get the best out of it
Good People = More effective processes and knowledge of when to break processGood People = Differentiated IT Practice that is the best it can be