Upload
cc-expertise
View
166
Download
0
Embed Size (px)
Citation preview
THE New generation Wallboard solution for Contact Centers
Harness the power of Smart Visualization
Innovative multimedia wallboard displaying Genesys statistics and metrics from any third party data sources
SLIDY OVERVIEW
Wallboard benefits for your Genesys Contact Center
Real-time visibility of contact center operations
Quick informed decisions and actions
Centralized Key Performance Metrics
Agent engagement and motivation
Limitations of current Wallboard solutions
Limited to GRID design and representations
Limited customization possibilities
Limited support for screen resolutions
Lack of true responsiveness of web interfaces
Limited set of widgets
Limited data sources
✔ Limited support for screen resolutions, typically 1280 x 720 and 1920 x 1080
✔ Fixed layouts or limited responsiveness
✔ Limited to grid by design!
✔ Limited slide or wallboard transition
Standard wallboard solutions Smart wallboard
So what’s the difference between Slidy and other Wallboards?
✔ Drag & Drop, resize and move widgets like on an MS Powerpoint slide
✔ Support for any screen resolution including tablets and smartphones with true responsive widgets
✔ Calendar based wallboard scheduling
✔ Fully responsive layout
✔ Limited data sources ✔ Genesys metrics and any Webservice or Databasedata sources
Standard wallboard solutions Smart wallboard
How about widgets and customization features?
✔ Limited to No animation
✔ Limited widgets (KPI, limited Charts, Grids not suitable for wallboard, etc.)
✔ Limited customization (title font size and color)
✔ Limited threshold actions (color change) ✔Multiple threshold actions: Move to another slide, change color, play sound, display badges, icons & text, email notification
✔ KPI, Gauge, responsive Grid, Bar chart, Line chart, Pie, Doughnut, Video, iFrame, and even custom code
✔ Extensive customization of all widgets (fonts, size, colors, all chart options, animation, transitions, etc.)
✔ Custom animation of every widget with a large set of animation effects, movement, transitions
Standard wallboard solutions Smart wallboard
Standard wallboards vs Slidy
✔ Who says that wallboardshave to look dull?
✔ Who says that KPIs can only
be displayed in
✔ Who says that wallboardscan’t have enhanced thresholdactions with
SQUARE Format
animations?