Social and Immaterial aspects of system design

social & immaterial aspects of system designtips&tricks for communication

Urban Environment Reading and Design Workshop城市环境阅读与设计May 10th, 2012, Aalto Design Factory

x.contents of the presentation

1. urban environmentreading & design

2.episthemology

2.methodology


4.ethnography & field research

3.creative communities

2.episthemology

2.methodology


5. workshop* community & space* visualize results



2.episthemology

2.methodology



6.tools showcase



2.episthemology

2.methodology

7.

conclusions/reference


2.episthemology

2.methodology




2.episthemology

2.methodology





2.episthemology

2.methodology



6.tools showcase



2.episthemology

2.methodology

7.



2.episthemology

2.methodology




2.episthemology

2.methodology





2.episthemology

2.methodology



6.tools showcase



2.episthemology

2.methodology

7.



2.episthemology

2.methodology




2.episthemology

2.methodology





2.episthemology

2.methodology



6.tools showcase



2.episthemology

2.methodology

7.


urban environment reading and design

1.within the course

“Once the social space code is deciphered, the city can be read. For designer, readinghas dual meanings of both epistemology and methodology.”

* environment includes notions of people, immaterial & community* growing trend in design thinking* strongly related to the idea of system



* when you think systemic & service you have to think for actors networks(people/users/ participants/ stakeholders/ etc.)



/ system // social complexity /// sustainability


* when you think systemic & service you have to think for actors networks(people/users/ participants/ stakeholders/ etc.)

system theorysustainabilty framework

design toolsvisual languages

deep observation (envision) capability

storytelling capability

urban environment reading and designepisthemology + methodology

2.within the coursetheory & practice

about representing people & community

3.theory /episthemology: sustainable everyday exploration 日常生活中的可持续

Ezio Manzini, Scenarios of sustainable ways of living. Local and global visions. 2006

François Jégou, Ezio Manzini, Collaborative services, social innovation and design for sustainability. 2008

Anna Meroni. Creative communities. 2007

Ezio Manzini, Francois Jegou, Sustainable everyday. Scenarios of urban life. 2003

findings of creative communities studies

* how design intervens on the system + how de-sign impact

* design & scenarios (inclusive representation of space, time, relationship, interaction, possibilities, flows, transformation)

* how people behaviour change* how community is in-volved into the change

findings of creative communities studies

* how design intervens on the system + how de-sign impact

“humanistic cities”

* design & scenarios (inclusive representation of space, time, relationship, interaction, possibilities, flows, transformation)

* how people behaviour change* how community is in-volved into the change

creative communities (examples)

4.practice /methodology: ethnography and field research

field research to understand the context

peopleplace +

hints about methodology

ethnographypsicogeographymapping ergonomy

field research data collection (verbal, visual, quantitative, qualitative)

hints about methodology

field research data collection cultural probesinspiration, investigation, participa-tory, dialoguehttp://flickr.com/groups/probes/

field research data interpretation

5.about your delivery

your episthemology framework:space and community

tools medium symbol iconic values cultural dimension...

colours

your methodology references:workshop outputs need to go visual!

6.(possibly) useful tools showcase

which aspects of people engagement we want to describe, represent, or communicate?

Short tools showcase

which aspects of people engagement we want to describe, represent, or communicate?

* complex elements* relationships & interactions* intangible aspects

Short tools showcase

formats to represent and visualize, at different stages of development,a solution involvingactors in a complex interaction process.

Milestone tools for representation

* catch and inspire the observer’s attention at first glance (system idea, moodboard, poster)* topic and atmosphere of a story (storyboard)* technical drawings for the system description in practice (system map, customer journey)* clarify people roles and interactions (personas, actors map, motivation matrix, interaction table)* system engine components (enabling solutions, evidencing)* envision the experience (prototyping, mapping, tomorrow headlines, scenarios)

remarks.7.

remarks.

the best tool doesn’t exist


select what to communicate

remarks.


select what to communicate

choose the better

remarks.

the best tool doesn’t existselect what to communicatechoose the bettersystem core structure, mechanism, impact consider culture

remarks.

Harry den Hartog Shanghai New Towns. Searching for community and identity in a sprawling metropolis. 2010http://www.domusweb.it/en/book-review/shang-hai-new-towns/

Christine Estève, Jérémy Cheval Lilongs - Shanghaï, Collection Cartes des Architectures Discrètes. 2010.

http://www.servicedesigntools.orghttp://www.service-design-network.org/

x.some references

episthemology

methodology

thanks

谢谢grazie

this work is distributed under creativecommons licence by-nc-sa 3.0

francesca [email protected]* thanks Serena for discussion&help!

Technology

Social and Immaterial aspects of system design