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Social Media in the travel industry and how we are making use of it at Travel and Transport.
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Social Media in the
Travel Industry
Social +
Mobile
How Do People Use Social Media?
Share information & ideas
Advice & recommendations
Share photos & video
News & information
Communicate with people & brands
Complain! (and praise)
How Do Companies Use Social Media?
Thought leader: Share ideas
Share photos & video
News & information source
Resolve issues / customer service
Marketing & promotion
Handle140 CharactersRT=Retweet@ReplyDirect Message#Hashtag
Listening
@TandTNews@TandTAlerts
/travelandtransport
