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Tweet – Message or “post” up to 140 characters long
Tweeps – Twitter users
Avatar – Personal image uploaded to your twitter profile
DM – Direct private message the begins with d username
FF – Follow Friday
List – Curated groups of Twitter users
Mention/Reply – Mentioning another user in a tweet by including the @username
Retweet – The act of forwarding another user's tweet to your followers
Terminology
Five Goals of TwitterListen– Understand what your customers are saying about your
brand
Network– Leading the online conversation is the best way to
communicate your message
Energize– Give fans the tools they need to share your message
Embrace– Ask clients for new ideas that drive better service &
greater innovation
Support– Enable customers to help each other when service issue
arise