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Are you a Domino customer? Or a SugarCRM partner than runs into Lotus software? Learn how you can leverage the Lotus environment and enhance your mobile and web integration. IBM's SmartCloud Engage solution, previously known as LotusLive Engage, is here to help you bridge the gap from older solutions to more modern ones.Domino Sales and CRM-like applications were written as much as 15 years ago and still run today, but you need to do more and with the Sugar integration you can. Leave this session with a plan to move forward with your data and your Lotus infrastructure. Learn how to get almost everything you need to run your business in one place.
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Full Power Collaboration withIBM SmartCloud Engage and
SugarCRM
04/09/23 ©2012 SugarCRM Inc. All rights reserved. 2
Keith BrooksDirector of Services, SAS Group
Sasgroup-us.com
[email protected] and Skype: lotusevangelist
about.me/keithbrooks
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The Plan
The Players The Road Commonly Traveled Adventures in Collaboration
04/09/23 ©2012 SugarCRM Inc. All rights reserved. 3
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The Players - SugarCRM and IBM SmartCloud
Access IBM SmartCloud Engage without ever leaving SugarCRM!
IBM SmartCloud Engage MeetingsHost (create and start) Online meetings Join meetingsHold meetings including both Sugar users and others
IBM SmartCloud FilesShare and collaborate on files with both Sugar users
and other people through IBM SmartCloudUpload files to IBM SmartCloudAccess IBM SmartCloud
04/09/23 ©2012 SugarCRM Inc. All rights reserved. 4
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IBM SmartCloud Value
Social: Leverages market leading social software technology.
Extranet: Provides a secure extranet for working with customers and partners.
Storage: Provides a minimum 5x more collaboration storage, with no artificially low file size limits.
Partners: Offers integrated partner solutions with obvious and intuitive business value.
Integrated: Provides a thoughtfully integrated set of rich, value-add services.
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Free guest account: Invite guests and they get access to all collaborative services.Profile and contacts: Connect with colleagues, business partners, and customers and build project teams that span company firewalls.Communities: Create social sharing spaces to collaborate and innovate on new ideas.Activities: Create lightweight, ad-hoc project team rooms to effectively manage projects and tasks.
Unique FeaturesKey Differentiators
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The Players - We Can Do So Much Together
04/09/23 ©2012 SugarCRM Inc. All rights reserved. 6
SugarCRM for IBM SmartCloud places social business capabilities into the hands of SugarCRM users
IBM SmartCloud is a social business platform that delivers cloud-based collaboration tools and social networking services
Sales, marketing, and support professionals can engage with their prospects and customers more efficiently, resulting in shortened sales cycles and increased customer satisfaction and loyalty
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Picture from an IBM/Sugar presentation from 2011
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The Plan
The Players The Road Commonly Traveled Adventures in Collaboration
04/09/23 ©2012 SugarCRM Inc. All rights reserved. 9
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The Road Commonly Traveled
IBM Lotus Domino Application Upgrade
IBM Lotus Domino Application Migrate
IBM Lotus Domino Application Integrate
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04/09/23
©2012 SugarCRM Inc. All rights reserved.
11
IBM Lotus Domino Application Ingredients
Lotus Domino older custom applications may be missing some or all of these:
Device mobilityWeb basedIntegration with other SolutionsDashboards Would you expect these
to work with that?
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IBM Lotus Domino Application Upgrade
If the app is a Notes client app, make it into a Web or Mobile app
If you used iEnterprise you still can get updates with Sugar integration
Your app is probably not as bad/old as you think
It is usually cheaper to upgrade your application then write a brand new one
04/09/23 ©2012 SugarCRM Inc. All rights reserved. 12
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IBM Lotus Domino Application Migrate
Cold Turkey or Hot Backup?Choose wisely - data or just the contactsIf you have more than basic text, you will
need a developer, especially if there are attachments
Review the existing reports and viewsTraining, Encouragement and EvangelismGo with a known product…like
SugarCRM
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IBM Lotus Domino Application Integrate
You can integrate the old application into SugarCRM
Best of Both WorldsExtension to the Cloud with IBM SmartCloud
optionsFirst step to moving away from on site IT
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The Plan
The Players The Road Commonly Traveled Adventures in Collaboration
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Count the Ways
Lotus Notes
Lotus Domino
Cognos
CastIron
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IBM Sametime
IBM Connections
IBM DB2
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A 3 Minute Cruise
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10,000+ employees/agenciesPerpetual changes/updatesMANY Repeat customersStarted with FREE versionUtilize IBM SmartCloud for meetings and storing filesMoving to full version for support and deeper integrationWorking with SugarCRM and a local Business Partner
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1 Minute Manager
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30 People in 15 States
Domino Application in Place
Wanted: Easier, Mobile, Secure, Reporting
SugarCRM Enterprise to the rescueIBM SmartCloud hosting their email.
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An Example of Integration
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Marie Wallace: http://allthingsanalytics.com/2012/01/02/ibm-connections-sugarcrm-exploring-the-power-of-social-analytics/
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Review
Extending to the Cloud your existing systems is easier than you think
Upgrade, Migrate or Integrate and expand your horizons
Make your CRM simple to use not impossible to learn
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References
Integrating Project Management with SugarCRM and IBM Connections http://alanghamilton.com/integrating-project-management-with-sales-using-sugarcrm-and-ibm-connections/?utm_source=rss&utm_medium=rss&utm_campaign=integrating-project-management-with-sales-using-sugarcrm-and-ibm-connections
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04/09/23 ©2012 SugarCRM Inc. All rights reserved. 22
Submit Session Feedback
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*Prizes for attendees who submit session feedback using the Mobile App
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