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Break Out Session-Overview
Basics of Inventory &Monitoring Your Network
Greg KattawarVP Dev & Co-founder, Spiceworks Inc.
Session Overview• Integrated Application
• Scanning
• Groups/Categories
• Inventory Summary/Views
• Inventory Details
Integrated Application(What’s Different?)
• Single pane for everyday use– Broad DashBoard
– Data/Info 1 click away
– Xtra-Tools & Extensions
– Research, Groups, Q & A
– Trouble-Shooting
• Application Core: (Inventory)– Monitoring, Reporting
– Help Desk, Trouble-Shooting
– Documentation/Notes Spiceworks
How does it work?
How it Works?
DB
Helpdesk Tickets
Company Intranet
WMISNMP
SSH Reports
UserPortal
Monitoring
Full ScansHealth Check
Notes &Documents
Up/Down Monitor
PING
Scanning• Initiates many things…
– Monitors evaluated– DB updated
• Scanning Details– 4 Types (full, partial, health-check, up/down)
– Schedules (1min, 15min, daily/nightly)
– Naming• NetBios, DNS
– Access & Authentication• Ping, WMI• SSH , SNMP
Spiceworks
Scanning cont’• Unknowns & Partials & Delays
– Firewall, AV blocking…– Authentication, WMI, DNS-Conflicts– Network timeouts– Pre 3.1 unknowns or dups (delete and rescan)
• SettingsChange/Improve Speed: Hi/Med/Slow, collect_anti_virus, collect_events
Slow Network/Latency: snmp_timeout, timeout (ping)
Device Hanging Scan: wmi_no_hang_check
Ghost Devices: sweep_ping
Tests Pass but still Unknown Device: use_ip_address_for_wmi
Debugging problems: verbose_scan_logging ->finder_child.logSpiceworks
Groups/Categories• Why use Groups?
– Load time of views (100-200 devices)
– Logical groupings (location, custom-attr, AD)
• 3 Basic Types– Default – based on type. (manual, scanned, AD)
– Custom – with rules (smart)
– Custom – without rules (move, copy)
Spiceworks
Inventory Summary• Views
– Widget / Icon / Browse / Glide– Environment, Group, Device– Pivots, Filters
• 3 Basic Containers (Groups)– Default – based on type. (manual, scanned, AD)
– Custom – with rules (smart)
– Custom – without rules (move, copy)
• Unknowns & Partials– Firewall, AV blocking…
– Authentication, WMI, DNS-Conflicts
Spiceworks
Inventory Details• Detailed HW/SW Information (Device, Network Device, Software)
• DNS• Windows Events• Additional Information
– Notes/Attachments– Tickets/Change Control
• Troubleshooting– Compare– VNC/RDP– ping/nslookup/traceroute– WOL
Spiceworks
Questions?
Monitoring Session Overview
• Alert and Monitor Types• Examples• Default Configuration• Q&A
Monitoring Example
Device: A device is any computer connected to the network. You can monitor a specific device, or monitor them all by typing "Any Device".
Is online: Be alerted if a device goes online.
Is offline: Be alerted if a device goes offline.
Is discovered: Be alerted if a new device is discovered on the network.
New for 3.5 - offline for a time period
Spiceworks
Monitoring Example
Disk: Find out if there are issues with any disk on your system. You can keep an eye on every disk on your system by typing "Any Disk", or pick one particular disk.
Was added: Be alerted when a hard drive is added.
Was removed: Be alerted when a hard drive is removed.
Is < x% free: Be alerted when diskspace falls below a certain percentage. Choices are 5, 10, 15, 20, and 25%.
Has < x MB/GB free: Be alerted when diskspace falls below a certain value. Choices are 50, 100, 250, 500 MB and 1, 5, 10 GB.
Spiceworks
Monitoring Example
Software: Stay on top of software issues with this monitor. You can designate a specific program to be monitored, or choose to monitor all software by typing "Any Software".
Is installed: Be alerted when programs are installed.
Is uninstalled: Be alerted when program are removed.
Is not compliant: Be alerted if too many copies of a program are installed.
Spiceworks
Monitoring Example
Service: A service is a program that runs in the background of a computer to keep everything else working right. You can monitor a specific service, or monitor them all by typing "Any Service".
Is uninstalled: Be alerted when a service is uninstalled.
Is installed: Be alerted when a service is installed.
Is stopped: Be alerted when a service has stopped.
Is started: Be alerted when a service has started.
Spiceworks
Monitoring Example
Hotfix: A hotfix is a patch that is downloaded to fix a program. You can decide to monitor all hotfixes by typing "Any Hotfix", or choose to monitor one individual hotfix.
Is uninstalled: Be alerted when a hotfix is uninstalled.
Is installed: Be alerted when a hotfix is installed.
Spiceworks
Monitoring Example
Event: You can find out when an event of your choosing happens such as a certain ID logging in. Or you can monitor all events by typing "Any Event".
Is triggered: Be alerted when an event is triggered.
Spiceworks
Where Alerts Show Up ?4 Key Places…
1. On Inventory Summary
Spiceworks
Where Alerts Show Up
2. email notification
Spiceworks
Where Alerts Show Up
2. email sample
Spiceworks
Where Alerts Show Up ?
3. on the device
Spiceworks
Where Alerts Show Up ?
Some Built-In Monitors
Your Monitors
Spiceworks
Default Configuration
• pre-configured monitors• email configuration
– 2 steps
Default Out-of-the-box Monitors (v3.5)
Spiceworks
Enable EmailNotifications
For 3.1 Click to Edit
For 3.5 Click to Edit
e-mail configuration
Spiceworks
Questions?