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04/12/23 Listening/NK/'10 1
Lecture
on
LISTENING SKILLSLISTENING SKILLS
Nagendra KumarDept. of Humanities & Social Sciences
IIT Roorkee
04/12/23 Listening/NK/'10 2
Antony’s speech in Caesar• Friends, Romans, Countrymen, lend me your ears; I
come to bury Caesar, not to praise him. The evil that men do lives after them; The good is oft interred with their bones; So let it be with Caesar. The noble Brutus hath told you Caesar was ambitious: If it were so, it was a grievous fault, And grievously hath Caesar answer'd it. Here, under leave of Brutus and the rest-- For Brutus is an honourable man; So are they all, all honourable men-- Come I to speak in Caesar's funeral. He was my friend, faithful and just to me: But Brutus says he was ambitious; And Brutus is an honourable man.
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On listeningOn listening
I like to listen. I have learned a great deal from listening carefully. Most people never listen. Ernest Hemingway
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Listening SkillsListening Skills
60-75 percent of time spent in listening.
Hearing is a physiological activity while
listening is a mental one.
Hearing requires no conscious effort.
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Why should one listenWhy should one listen
To gain information
To receive instruction
To hear complaint
To enjoy entertainment
To show respect
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What is Listening?
• An important part of communication
process
• A means of gathering information
• All listening is not hearing
04/12/23 Listening/NK/'10 7
Listening as process
Hearing
Filtering
Interpreting
Responding
Remembering
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Perceptive Listening• Perceptive listening is a conscious ,
cognitive effort involving primarily the sense of hearing reinforced by other senses and leading to understanding….It is an attitude well expressed as a listening spirit.
Ernest D Nathan
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Factors of good listening
¤ Adequate hearing
¤ Recognition of problems that affect listening
¤ Knowledge of specific kind of listening
¤ Relationship between listening and vocabulary
¤ Judging what is heard
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Attributes
• Readiness
• Ability to discriminate among sounds and ideas
• Supplying meaning to symbols
• Relating meaning to sounds
• Evaluating medium and manner of speaker
• Willingness to disregard prejudice
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Factors affecting listening
Prejudging
Ambiguity
Illusion
Rigidity
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Some other factors that impede listening
• Status
• Complex
• Closed mind
• Poor retention
04/12/23 Listening/NK/'10 13
Contd.
• Abstracting
• Slant
• Premature evaluation
• Hurried conclusions
• Cognitive dissonance
04/12/23 Listening/NK/'10 14
Contd.
Perhaps listening cannot be taught but many of us are convinced that it can be learned.
Carl Weaver
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Listening with prejudice• If we hear something that opposes our most deeply-
rooted prejudices, notions, conviction, mores or
complexes, our brains may become over-stimulated and
not in a direction that leads to good listening. We
mentally plan a rebuttal to what we hear, formulate a
question designed to embarrass the talker, or perhaps
simply turn to thoughts that support our own feelings on
the subject at hand. Idel
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Types of listening
Cautious listening: general concepts and
all details
Skimming: general concepts
Scanning: details of specific interest
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Factors affecting listening
Physical barrier
Psychological barrier
Language barriers
Nonverbal distractions
Grandstanding
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Ways to improve listening
Stop talking
Control your surroundings
Be open minded
Judge ideas not appearances
Hold your fire
Provide feedback
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How to comprehend listening
• Intelligence
• Reading comprehension
• Recognition of correct English
• Listeners vocabulary
• Ability to make inferences
• Ability to structuralize
• Emotional adjustments
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Contd.
• Curiosity
• Physical fatigue
• Admiration for the speaker
• Sex of the listener
• Acoustics
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Remember
Hearing is sensation, listening is interpretation.
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Thank You
for
listening