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What do stickies, standups, and skyscrapers have in common? The introduction of Books at JSTOR involved developing new business models to support a new product, immersion in agile methodology, and usability testing and design jams to bridge both geographical and communication gaps. Our team journeyed from standard UX best practices down into the development weeds, up into the strategic stratosphere of our Manhattan-based stakeholders… and back again! This case study will examine how various UX methods were used to bridge the gulf between the very specific sprint-sized work in an agile environment to the holistic view of the project, with a focus on lessons learned and thoughts about how to improve on our next adventure.
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Stickies, Standups, and Skyscrapers
A User ExperienceCase Study In
Collaboration and Communication
@tmccarley#AgileUX#aab2013
A bit about me
The Divide
The Challenge
Our Flavor of Agile
The Product Team
Stickies & Stickies
Stickies come from everywhere
Standups: not just for developers
Switching Focus
Be prepared to be uncomfortable
Embrace Transparency
Everyone is a designer
ALL IN
Seal of Approval
Missing the Big Picture
Transparent Enough
Long Journey to Success
Questions?
Remember…
• Anything can become a Stickie• Everyone should attend Standups• Be prepared to switch your focus• It’s OK to be uncomfortable• Be as transparent as you can• Everyone can be a designer• Keep iterating
AND HAVE FUN!
References:Will Evans: http://uxmag.com/articles/the-design-of-design-studio
Photo Credits:Slide 1:Manhattan Skyline photo credit: http://www.flickr.com/photos/34128007@N04/8022188819/ via http://photopin.comphotopin http://creativecommons.org/licenses/by/2.0/ Slide 2:Barrel Racer photo credit: http://www.flickr.com/photos/9422878@N08/3485455768/http://photopin.com for http://creativecommons.org/licenses/by-nc-nd/2.0/ Slide 3:University of Michigan Logo, copyright to The Univerity of MichiganEmpire State Buidling photo credit: http://www.flickr.com/photos/smif/2347235251/ via http://photopin.comhttp://creativecommons.org/licenses/by-nc-nd/2.0 Slide 4:Stack of Books photo credit: http://www.flickr.com/photos/ario/4190886/ via http://photopin.comhttp://creativecommons.org/licenses/by-nc-sa/2.0/ Old Library Poster photo credit: http://www.flickr.com/photos/vblibrary/4479445497/ via http://photopin.comhttp://creativecommons.org/licenses/by-nc-nd/2.0 Slide 5:The Sprint photo credit: http://www.flickr.com/photos/texaseagle/3335901360/ via http://photopin.comhttp://creativecommons.org/licenses/by-nc/2.0/ Slide 6:Budweiser Horses Photo: http://www.flickr.com/photos/saxephoto/7178010757/ via http://creativecommons.org/licenses/by/2.0/ Slide 10:Railroad Track Switch photo credit: http://www.flickr.com/photos/thomasletholsen/6722419607/ http://photopin.com http://creativecommons.org/licenses/by/2.0/ Slide 11:Slip photo credit:http://www.flickr.com/photos/steffanyf/3708153896/ via http://photopin.com http://creativecommons.org/licenses/by-nc-nd/2.0Slide 12:Hot Rod photo credit: http://www.flickr.com/photos/myoldpostcards/4139650492/ via http://photopin.comhttp://creativecommons.org/licenses/by-nc-nd/2.0/Slide 14:Kids team photo credit: http://www.flickr.com/photos/wwworks/1384952210/ via http://photopin.com http://creativecommons.org/licenses/by/2.0/ Slide 15:Good Housekeeping Seal of Approval badge photo credit:Slide 16:Puzzle Pieces photo credit: http://www.flickr.com/photos/zooboing/4580408068/ via http://photopin.comhttp://creativecommons.org/licenses/by/2.0/Slide 17:Umbrella photo credit:http://www.aparnaphotography.com/ Slide 19:Space Shuttle Launch photo credit:http://www.flickr.com/photos/jurvetson/3031088430/ via http://photopin.comhttp://creativecommons.org/licenses/by/2.0/