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I TSM DEVOPS CONFERENCE

SUPPORTING DEVOPS SUCCESS WITH ITSM TOOLS

ANTHONY ORRCHERWELL EVANGELIST, ITIL

AUTHOR

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Why DevOps?

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WHY DEVOPS?• Competitive Advantage• Market Readiness• Efficient Development• Enable Operational Excellence• Organizational Performance

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Why ITSM?

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WHY ITSM?• Improve Practice of Service Management• Manage Services• Collaboration and Coordination• ITIL and other practices• People, Process, Partners and Products

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ITSM TOOLS

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ITSM TOOLS FOCUS• Service Lifecycle• Process Enablement• Consumerization• Industrialization• Experience• Engagement

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DEVOPS SUCCESSWITH ITSM TOOLS

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DEVOPS BEHAVIORS• Fast – Agile• Continuous Development, Testing and Delivery• Feedback loops• Culture Change

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TECHNOLOGY CHALLENGES• Customized• People Skill Set• Maturity• Integration• Service Oriented• Operational Excellence• Strategy Enablement

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ITSM TOOLS HAVE TO:• Be DevOps Capable• Enable better Decision Support• Integrate DevOps with Service Value Chain• Enable feedback to Development• Be apart of IT Strategy with DevOps

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KEY ITSM TOOLS• CMDB/CMS/SKMS• Incident Management• Problem Management• Knowledge Management• Change Management• Release and Deployment Management• Ops/Transition/Design

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DEVOPS AND ITSM• Effective Development• Faster Market Readiness• Better Competitiveness• Higher Social, Economic, Psychological Value• Higher Valued Performance

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“The essence of StrategyIs deciding what not to do”

Michael Porter

“There is a fundamental distinction betweenStrategy and Operational Effectiveness”

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Supporting DevOps Successwith ITSM Tools

Anthony OrrCherwell Evangelist

ITIL Author

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I TSM DEVOPS CONFERENCE

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