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http://ITChannelPrograms.com SUMMARY SLIDES: The Symantec Partner Portal is receiving an upgrade that changes a number of features of this online support tool. Find out more here. Copyright (C) SP Home Run Inc. SP Home Run is a registered trademark of SP Home Run Inc. All worldwide rights reserved.
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SPHomeRun.com
Courtesy of the
Small Business Computer Consulting Blog
http://blog.sphomerun.com Creative Commons Image Source: Flickr Dell's Official Flickr Page
Symantec Partner
Portal Receives
Support Upgrade
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Symantec
Partner Companies
May Wish to See
What This Means
for Them
SPHomeRun.com Sponsored by ITChannelPrograms.com
According to
Symantec,
the Upgrade is a
Way of Improving
SPHomeRun.com Sponsored by ITChannelPrograms.com
The User
Experience
for Partners
SPHomeRun.com Sponsored by ITChannelPrograms.com
What the Update
Means
SPHomeRun.com Sponsored by ITChannelPrograms.com
Partner Companies
Should See Better
Functionality
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With the Features
Symantec Refers to
as Chat and Online
Case Submission
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The Upgrade Will
Enable Partners
to Obtain Rapid
Answers to Basic
Support Questions
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Online Case
Submission
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Partners Will be
Able to Choose
Their Symantec
Support Contract
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At the Time
They Log a Case
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Some Issues
Partners Should
Note Include the
Following
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• Chat is Available
Only in English
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• To Log a Case
for a Customer,
a Partner
Company
Must be
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a Designated
Contact on the
Customer's
Symantec
Contract
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• Partners Will
Not be Able to
See Cases
Created By
Customers
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• The Case
Escalation
Process is the
Same as Before
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They May Wish to
Study the FAQ
and Video
Without Delay
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Does Your
Company Use the
Symantec Partner
Portal?
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Please Share Your
Comments Below
SPHomeRun.com
ITChannelPrograms.com
Copyright © SP Home Run Inc. All worldwide rights reserved.
SP Home Run is a registered trademark of SP Home Run Inc.
Creative Commons Image Source: Flickr Dell's Official Flickr Page
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