Kandy.io

The Digital Marketplace: Helping Service Providers Accelerate Sales

Sacha Gera

2 GENBAND Confidential and Proprietary

What do CSPs Need to do to Remain Competitive?

1. Immersive

Experience

2. Digitally

Disruptive

3. Rapid Service

Creation

1. Last Mile/Cost of

Delivery & QOS

2. Service Bundling

& Integration

3. Existing Customer

Relationships

CSPs

Tenets of Success

The Mission to Accelerate

CSP Revenues

Kandy.io: Enabler of White Label UCaaS/CPaaS/OTT Services

OTT/SaaS

Tenets of Success

3 GENBAND Confidential and Proprietary

Vision: UCaaS CPaaS Overlay Digital Marketplace

Source: IBM Center for Applied Insights

2. CPaaS1. UCaaS3. “One Pane of Glass”

Transcend Any one Vendor’s Solution

Your Cloud, Our Cloud, Hybrid Cloud

Bolt onto Existing Call Control/PBX & Bridge Disparate Messaging Services

4 GENBAND Confidential and ProprietarySource: IBM Center for Applied Insights

1 Bolt-On: Digital Marketplace

• White Label Reseller Portal outside of your

OSS/BSS

• Customer self-service

• 300 x APIs for deeper integration w/market success

• Billing integration via CDR flat files

• 3rd party packaged apps. to address vertical

markets

Your Cloud-based Digital Marketplace

SIP Lines (UCaaS)

STaaS (SIP Trunking)

CCaaS (Contact Center)

CPaaS (DIY APIs)

WRaaS (Wrapper apps)

CLaaS (Clients)

UCaaS CPaaS

5 GENBAND Confidential and Proprietary

2 On-Ramp: SIP Trunking as a Service

• Provision in minutes not weeks

• Reduce PBX internetworking costs

• Enhance w/additional PBX features

• Extend your global reach

• Overlay Services: Kandy Wrappers

& Clients as a Service

Grow SIP Trunking ARPU & EBITDA

6 GENBAND Confidential and Proprietary

DIY - Embedded in

Business AppsClient Mash-ups

“One Pane of Glass”

A B C

Pre-Packaged Wrappers

Build Upon & Bring Together: “Webify Your Sip Trunk”

7 GENBAND Confidential and Proprietary

• Bridge disparate

messaging, UC/UCaaS and

3rd party apps. into

‘one pane of glass’

• Mash-ups of different real

time communications

services

• WebRTC and OMNI web

container technology

enabled

A Value that Transcends One Vendor’s Solutions

Own the Desktop & Mobile Experience

Voice

Video

Messaging

REST APIsComplex

Telco Protocols

Online

Conferencing

“One Pane of

Glass”

Kandy

White Label

Digital

Marketplace

1

2

3

8 GENBAND Confidential and Proprietary

9 GENBAND Confidential and Proprietary

B Pre-Packaged w/“Kandy Wrappers”

Source: IBM Center for Applied Insights

Turnkey CPaaS AppsTurnkey CPaaS Apps

VisualAttendant

PaaS FeaturesVisual

Attendant

Live

Support

Voice API ✓ ✓

Video API ✓

Rich Messaging ✓ ✓

SMS API

Two Factor Authorization

Group Messaging ✓

Presence ✓

Screen Sharing WebRTC ✓

Anonymous Token ✓

Address Book ✓

Hunt Groups ✓ ✓

Direct Inward Dialing Numbers (DID)

Content Sharing ✓ ✓

E-Commerce Connector

Synchronized Data Fill/Form Sharing

Secure Tokenized Calling ✓

IVR/Call Verification Request

SMS Verification Request

OTP Verification Request

Get API Domain Access Token

10 GENBAND Confidential and Proprietary

C DIY – APIs & SDKs

10

Registered

Anonymous

Enterprise DIY is Gaining Momentum

Offers cloud-based management

systems for service based

businesses

• 62 CCaaS Agents – Five9 CCaaS

Phone, email, chat channels

• 260 UCaaS – KBS UCaaS

• Had two separate CC’s now

operating as a single cloud

• Consolidated view of their Team

• Oracle Service Cloud Integration

• Combined Technology set over 1

Million appointments monthly in

70 countries.

• Offer Video Streaming

entertainment

• 300 CCaaS Agents using KBS

WebRTC voice services

• Phone, email, visual IVR (Mobile)

• Workforce on shore and APAC

• Salesforce integration

• Calabrio WFM

• Chromebook agent desktop for

customer service

Bringing CCaaS and UCaaS together