Welcome to Tea with

Brittany Lea

Presented By:

With Special Guests

“Best Practices for avoiding chargebacks”

Sharon and Timof Lynbrook Group(formerly PayPros)

What is a Chargeback?

What is the difference between a

chargeback and a retrieval?

What are the best practices to avoid

a chargeback?

How do you determine who has a dispute with you if the bank does not

give you the guests identity on the dispute

paperwork?

How long does the cardholder have to dispute a chargeback on

a sale?

How much time do I have to respond to a chargeback?

What is my recourse if I lose a chargeback?

What about using E-checks;

would that protect me

more?

Right now people are switching over to the chip cards. How important is

that for my business?

People came in and destroyed the home

and did more damage than the deposit, why did I

lose the chargeback?

I took a reservation 48 hours in advance and charged the card and found out that it was stolen and then I lost the chargeback. How

Can I avoid that?

A guest smoked cigarettes in one of our properties, despite

our policy that strictly prohibits smoking inside the

home.  Per our rental agreement, we charged the credit card on file $100 for

damages.  The guest disputed the charge and we lost...What

did we do wrong?

A lady went on our website and reserved a property for a week in August. She booked this property in July, and tried to cancel a few

weeks later. We did not refund her credit card as her notice of

cancellation was outside the 45 day window outlined in our rental agreement. How come this guest was able to dispute and win the

chargeback?

Questions

Use The Ask Question Feature

in GoToWebinar

With Special Guest

“Mastering Your 1099’s”

Michelle Smithof Virtual Resort Manager

Join Me Next Month For…

www.virtualresortmanager.com/tea-with-brittany-lea.asp

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