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This working paper presents several technology project failures and asks the audience to consider what learning might occur when HRD professionals study technology failures and how they might have been prevented. In addition, the authors ask the audience participants to discuss project failures that they are familiar with and how HRD might be able to help in avoiding or alleviating major consequences when technology failure occurs. Then, the emerging concept of Technology Development in Virtual HRD is presented and discussed. This paper was presented at the University Forum for Human Resource Development (UFHRD) 15th Annual International Conference held June 4-6th, 2014, Edinburgh Scotland, Edinburgh Napier Business School, Craiglockhart Campus. Presenters: Rochell McWhorter, PhD, [email protected] and Elisabeth Bennett, PhD, [email protected]
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Rochell R. McWhorter, PhD
The University of Texas at Tyler, USA
Elisabeth E. Bennett, PhD
Northeastern University, USA
Technology Development:
Learning from Project Failures
2 Questions:
1. Share an experience with a
technology failure – one that did not
produce the desired outcome. What
happened?
2. What do you think HRD’s role should
be in technology projects?
Technology Development is…
“the integration of technology
with HRD objectives and
processes to improve learning
capacity and performance”
(Bennett & McWhorter, 2014, p. 18)
Figure 1: Integrating Technology Development in HRD
Source: Bennett, 2014
Technology Project Failures
• Hershey’s ERP Failure, 1999
• Nike ERP systems, 2000
• Hewlett-Packard, 2004
• U.S. Air Force, 2005-2012
Table 1: Skills Benefitting Technology Development Activities
Source: McWhorter, 2014
• Multi-tasking in hybrid training and hybrid events (Fazarro & McWhorter; Huggett,
2010)
• Envisioning the end-product to aid in designing-in the needed features (Bennett,
2014)
• Envisioning “webbing in” (Bennett, 2014) of technologies that can be integrated into
the existing technology ecosystem of VHRD
• Social Media Skills for Professional Branding (Deckers & Lacy; 2013; McWhorter,
2014)
• Gamification Skills for Designing Learning (Kapp, 2012)
• Project Management and Project Leadership Skills (Ellinger & Ellinger, 2014;
Gallagher, Kaiser, Simon, Beath & Goles, 2010)
• Visualizing the use of mediated information within technologically integrative
environments for increasing learning capacity and optimizing work processes and
organizational system performance (McWhorter, 2011; Monteiro, Almklov, & Hepsø,
2012
• Performing a usability study of technology (Boudreaux, 2012; Instructional
Assessment Resources, 2007; National Center for Technology Innovation, 2011).
• Use of Change Processes in the Implementation of an Enterprise Resource Planning
(Martin & Huq, 2007) or Electronic Health Records (HealthIT.gov, 2013, 2014)
• Conducting a Task Analysis for Technology Tools (Bennett, 2013)
• Database Design/Management (Gallagher, et al., 2010)
• Computer Programming (Gallagher, et al., 2010; Hein, 2013)
• Instructional Design (Bennett, 2014a, this issue)
• System Testing and Operating Systems (Gallagher, et al., 2010)
• Voice/Data Communications (Gallagher, et al., 2010)
Thank You!
