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What do ‘’normal’’ people (= you) do online? Marja Ruigrok

The Next Web 2010, presentation

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Just like previous years, Ruigrok | NetPanel did a research amongst the Dutch general public to find out what they do and don't do online. The results of this study were presented by Marja Ruigrok on The Next Web Conference, on wednesday 28 April 2010.

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Page 1: The Next Web 2010, presentation

Ruigrok | NetPanel - <maand jaar>

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What do ‘’normal’’ people

(= you)

do online?

Marja Ruigrok

Page 2: The Next Web 2010, presentation

THE NEXT WEB 2010

Dutch general public, age 18 and up

1.060 participants

Page 3: The Next Web 2010, presentation

Ruigrok | NetPanel - <maand jaar>

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Average time* online 16hr/wk

• Male > Female

• Under 35 > 35-54 > 55+

Page 4: The Next Web 2010, presentation

Ruigrok | NetPanel - <maand jaar>

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Activities primarily functional

Information 100%Product orientation 96%Online banking 93%News 93%Buy products 92%

Page 5: The Next Web 2010, presentation

Ruigrok | NetPanel - <maand jaar>

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Video content is king

Watch video 81%Read blogs/fora 70%Gaming 65%Listen music/podcast 59%Sell products 56%Download music/movie 53%Watch TV/movie 52%

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Ruigrok | NetPanel - <maand jaar>

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88% create content

Photo upload 70%Product review 58%Comment on blog/forum 49%Website or blog 27%Video upload 21%

Page 7: The Next Web 2010, presentation

Ruigrok | NetPanel - <maand jaar>

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User types

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Ruigrok | NetPanel - <maand jaar>

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JUST SURFING AROUND

36%Information Online bankingNewsProduct orientation

Internet is INFORMATION

Page 9: The Next Web 2010, presentation

Ruigrok | NetPanel - <maand jaar>

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FUNCTION FIRST

41%Use internet more

InformationOnline bankingNews!Product orientation!Buying, selling

Internet is a TOOL

Page 10: The Next Web 2010, presentation

Ruigrok | NetPanel - <maand jaar>

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INTO FUN & GAMES

22%All of the above and Fun!

VideoBlogs and foraMusic, video and tv Games!Blogging!

Internet is FUN!

Page 11: The Next Web 2010, presentation

Ruigrok | NetPanel - <maand jaar>

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CHARACTERISTICS

More often female

Age 34

Age is important predictor

Age 55 (+)

16 hr / wk onlineAge 45 More often highereducated

Lower educated

Mobile connectedSocializers26 hr /wk online

Function first

Into fun & games

Just surfing around

Not mobile connected

10 hr / wk online

Page 12: The Next Web 2010, presentation

Ruigrok | NetPanel - <maand jaar>

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Social networking still rising

2007 40% 2010 72%

• One in two less than 2 hr a wk• One in three 2-7 hr a wk• One in four > 7 (socializer)

Page 13: The Next Web 2010, presentation

Ruigrok | NetPanel - <maand jaar>

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Networks in Holland

female > male lower educatedevery age

more often malehigher education25 – 54 mobile connected

young (under 35)no specific genderor education

Number 1

Page 14: The Next Web 2010, presentation

Ruigrok | NetPanel - <maand jaar>

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Twitter still going strong

2009 3% 2010 9%

under 35male

higher educatedmobile connected

Page 15: The Next Web 2010, presentation

Ruigrok | NetPanel - <maand jaar>

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Mobile internet use risesNumber of people with mobile access is the same

But more people use it

I have it I use it2010 41% 65%2009 40% 40%

One in ten consumers is dailyconnected

Page 16: The Next Web 2010, presentation

Ruigrok | NetPanel - <maand jaar>

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What to do on your mobile?

General information, news, personal e-mail, weather [ one in three ]

Location/travel/route, online networking][ one in four ]

Video, business mail, traffic info, radio, mobile banking and twitter [ one in ten ]

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Ruigrok | NetPanel - <maand jaar>

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Location based

Of all consumers with mobile access

5% share location basedinformation with their network

2% is on foursquare

Page 18: The Next Web 2010, presentation

Ruigrok | NetPanel - <maand jaar>

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Type is predictor

Fun & Games

11% share location based information

Page 19: The Next Web 2010, presentation

Ruigrok | NetPanel - <maand jaar>

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Location Based

Of all consumers with mobile access (not using lbs)

8% is positive towards sharinglocation based informationwith their network or withshops or business

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Ruigrok | NetPanel - <maand jaar>

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Final thoughts

Creating is for everyoneFunctional > FunFacebook & twitter risingMobile gaining fansLocation based reluctanceGeneration gap at 35

Page 21: The Next Web 2010, presentation

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[email protected]