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The postage stamp.
That little tiny piece of adhesive paper
so powerful it can travel across the globe
and find its way from one address to another
bringing a thought, a message,
a package, a revolution.
First used in Britain, then Brazil
it moved our words, our dreams and our destinies
for the past 170 years.
It took 20 years to become
a worldwide phenomenon
and 120 years before it’s first major innovation
the ZIP code
also known as; the Zone Improvement Plan
So?
what’s that got to do with management, you ask?
a lot.
a lot.
Hmmm
Then came the telegraph,
the telephone,
the fax,
email,
text messaging,
instant messaging,
twitter?
140 characters or less
The postage stamp, without the picture.
or the actual stamp.
And electronic….instantaneous..
and only 4 years old.
And it went global in about a nanosecond!
I’m exaggerating…….
…….but not by much.
What’s that got to do with management?
A lot!
everything
everything
Hmmm
management is the postage stamp
it was fit for purpose
but in today’s world
it’s no longer one-size fits all.
It was built for a different world.
Traditional management was needed
for a DIFFERENT world.
Management is about the same age as
the postage stamp,
when the Zone Improvement Plan came along.
But nothing really changed,
the stamp remained the same.
It just got delivered more quickly.
Each time a quicker product comes along
and we want our communication more instantly
the stamp gets left behind, again.
Management needs innovating
Not just a better model,
a different model.
A model built for people.
A model built for people.
Uh huh!
Management Innovation
Management Innovation
huh?
Let me explain
with an example
Businesses have always been run by rules
There were many, and one for every occasion.
But what if…….
…you learned from the postage stamp?
…or twitter?
What if ?
Every rule had to fit on a postage stamp?
Every rule had to fit on a postage stamp?
Huh?
OK, what if all messages at work
had to be 140 characters or less?
Shouldn’t connecting with people at work,
communicating with people at work,
be as simple as that?
‘As if’ you say?
‘As if’ you say?
Yeah…as if!
A weekly recap of performance
shouldn’t take more than 140 characters
…surely?
Especially, if you
say it face to face.
routinely, and casually….
No fancy forms that people hate
filled with fancy words.
That have little affect
on performance.
Performance reviews have long since worked
effectively,
but were a tool used since we started to work.
It’s time we
reinvented the performance review
process;
a management process.
Just one of many management processes
in need of innovation.
What management processes
will you innovate?
to better fit
our world
and us,
the people in it?
WHAT DO I WANT TO CHANGE?
My Manifesto Pamela HackettIt’s time to innovate management!
1 For years I’ve studied the results of surveys the globe over, aimed at determining how happy, how satisfied or how engaged we are at work. For years, the results have not been a pretty picture. They speak of doom and gloom, a veritable ice age of dislike, disenfranchisement, disgruntlement, an epidemic of under-engagement. People in general, are not exactly chipper about showing up at work each day. And totally showing up they rarely do, often choosing to leave their heart and spirit at home while they drag themselves through their jobs, dreaming of a life that doesn’t require work! It’s costing businesses billions in low productivity and lost opportunity, and people their health and happiness.SO, WHY ARE WE UNDER-ENGAGED? 2 I speculate that much of the reasons we are under-engaged at work centers around the way work gets managed & done in organizations today. We built our businesses around production management & military commands, where we followed our leaders without question; they were brighter, better or they were simply, the boss. This doesn’t work anymore. Businesses that don’t recognize the need to engage their people in meaningful work, those that lack a true purpose, that don’t practice collaboration or help their people connect, and haven’t found a way of managing the organization to bring out the best in people, will surely fail, given they are failing their people. These companies are perpetuating the myths of old style management.
We have spent more than a few lifetimes focused on business models and strategies, on functional expertise and operational excellence. And while we’ve focused on creating smart, productive organizations, we’ve forgotten to focus equal attention creating healthy, fit organizations. Organizations that are fit for human consumption. It’s time to create businesses that work for people, and focus on management approaches that help people do remarkable things.
WHAT IS THE PROBLEM? 3
WHAT IS A BUSINESS FIT FOR HUMAN CONSUMPTION?4 A workplace of teams powered by common sense &
trust, energized with initiative at every level, who know what they’re aiming for and how to use their business
infrastructure to its best. A highly engaged leadership team providing a sense of purpose greater than profit
and financial results; a business bubbling with opportunity for sales & people growth; and people who
totally show-up for work each day! They feel known, cared about, helped, inspired, led and moved, and they have the freedom to act on behalf of the organizations good. This is a different way of managing. It’s time to
focus on our management models not just our business models. MANAGEMENT MODELS?5
For years we’ve run our businesses in a similar fashion, no real changes to the way we manage the
business. We select, train, organize, lead, reward, recognize, develop and grow our people principally,
the same way we did decades ago. We motivate, connect, manage, compartmentalize, define our strategies, develop our objectives and make our
decisions in a similar way we did years ago. These things, when placed together, form a management
model. This is the underlying way we run the business; command and control through to explore
and discover. Businesses need to rethink their management models, and in so doing will become
more productive and consume less profit!
It means management innovation is as important as product, process of service innovation. We need to
reinvent the principals, practices and processes we use to get the work done in our business, to better connect with
and engage our people. Until we really change the way we manage and lead our businesses, we’ll continue to fall short of the results we could achieve, and our people will
continue to be under-engaged in their work. Engagement and the vehicle to get their, management innovation, is the battleground of the future, if you really want to stick
with a military analogy. But beyond that, military style organizations, should be history.
WHAT DOES THAT REALLY MEAN?6
©Copyright 2010 Pamela Hackett www.pamelahackett.com
How come people will take to the streets for
what they believe in, but find it hard to take to the street that takes them to
work?
Building businesses fit for human consumption with less profit consumption
Author: getGruntled!
Become a magnet for talent, ideas, innovation & growth!Create an organization of people with the spirit of volunteers.