The secrets to retaining staff by Kelly Haggett

KELLY HAGGETTSecrets to retaining

staff

Who am I?

Agenda1. The problem Cost of finding staffMovement of staff

2. How to find great team members Questions to ask Interview technique

3. Happy work force – the solution Team days out Gossip ban

Agenda continued...4. Exit Interview

5. Dental Angels online

6. Close and Questions

Support staff in our industry are on the move every 1-2 yrs

A recruitment company could charge your practice up to £3000.00 to find a replacement.

Staff turn over costs Britain 42billion pounds every year!

Where it works

Nikki Berryman - business manager - Pure Dental, Truro, Cornwall

Simon Andrews - Principal - The Smile Spa, Stockton on Tees

Dawn Cunningham - owner and business manager - Spring Grove Dental - Glasgow

What are we looking for?Verbal Communication Inter-personal (- body language, eye contact, confidence,

humour, understanding, empathy etc)PC literacy Complaint HandlingTeam WorkPlanning and OrganisingInitiativeFlexibility/adaptability

Interview technique .

Ask candidates open ended questions – & about previous exp

A happy work force

10 practical tips on how YOU can retain your staff

Morning huddles

Open door policy

Staff Birthdays

Hierarchy

Social outings

Career progression

Gossip ban

Appraisals

Rewards

Praise

Exit interviews

www.dentalangels.co.uk


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The secrets to retaining staff by Kelly Haggett