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ElastixWorld 2013 - Workshop Speaker: Ariel Mapelman Xorcom Your phone system is as robust as its foundation. Xorcom works daily on the development of flexible, scalable, reliable and configurable platforms to support software applications for IP telephony. Know our products and solutions certified by Elastix, our telephony cards, tools for fast and complete backup and restoration and our unique high-availability solution, especially designed for Asterisk.
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www.xorcom.comAsterisk is a registered trademark of Digium, Inc.
THE INFRASTRUCTURE IS FUNDAMENTALIP PBX, telephony cards and tools for high
availability
www.xorcom.com
Xorcom – Business Overview
2004 Established:
Development and production of corporate
communication solutionsObjective:
Headquartered in Israel; sales and support subsidiary
for U.S. and Canada located in U.S.Offices:
95% of sales are exports to over 95 countries. Sales to
Latin America are 30% of worldwide sales.Activities:
Corporations, Government Institutions, Telephone
Operators, Distributors, Equipment Manufacturers
Our
Customers:
www.xorcom.com
Distribution & OEM Channels
Distribuidor OEM
www.xorcom.com
Vision
• Provide professional, stable, modern, competitive and affordable telephony systems
• Open source telephony solutions with high quality, professional support
• Network of certified professional channels• Pre- and post-installation sales and service• Continual development• Commitment to the customer
www.xorcom.com
XPP: Unique Selling Points
• High speed 480 Mbit/s USB2 connectivity • Supports very high densities
• Typical uncompressed voice: 2,400 calls/USB• Full support for fax and modems • Modular and scalable• Additional ports are ‘hot pluggable’• Simple integration of software
applications
www.xorcom.com
Our “Daily Bread” – How Many Times…
• …has a PBX hard drive or power supply failed?
• …did you have to replace a server due to lack of PCI/PCIe slot?
• …have you experienced driver problems?• …have you been “held hostage” by a manufacturer
in order to solve a specific problem?• …have you had to install costly HW for a simple
installation due to lack of published performance information?
www.xorcom.com
What is the Importance of Reliability?
vs.
Basic Asterisk® Asterisk in a professional platform
www.xorcom.com
Reliability Based on Type of PBX
Proprie
tary I
P-PBX
Basic A
steris
k
Asteris
k (pro
fessional
platform
)0
25
50
75
100
Confidence
www.xorcom.com
Popular Ways of Achieving Reliability
• Use only mature Asterisk versions • Depend on “early adopters” to test new
versions and follow progress of new builds • Eager and willing community members • Companies anxious to utilize new features
• Employ ruggedized hardware • Redundant power supplies, disks, fans, etc. • Drawbacks:
• Useless if software fails • Expensive
www.xorcom.com
The “Xorcom Way”
• Use optimized, tested and supported HW• Approach the “five nines” with your iPBX by
employing utilities providing the “five R’s”:
• Redundancy
• RAID1 / RAID5
• Replicate & Restore
• Rescue
• Rapid Tunneling
www.xorcom.com
TWINSTAR™
True Redundancy for Complete Asterisk PBX
www.xorcom.com
High Availability Solution for Asterisk
• Provides full redundancy for a complete PBX system, incl. telephony interfaces
• Quick and automatic failover process keeps downtime to an absolute minimum
• Auto detection of server failure & switch to backup server
• Firmware-based switching mechanism is not network-dependent
• Solution components:• two Xorcom IP PBX units with identical configurations• Xorcom Astribank channel bank(s) with dual USB ports
XPP Technology
www.xorcom.com
Initial Setup: Identical Servers
• Two Xorcom servers + dual-USB Astribank
PSTNPSTN
Astribank (front panel) USB-connected channel bank
providing analog/digital telephony interfaces
Xorcom server(backup)
Analog Phones
IP Phones
LAN/WANLAN/WANUSB USB
Xorcom server(primary)
SIP Trunking
www.xorcom.com
Standard Operation: Primary Active
• Two Xorcom servers + dual-USB Astribank
IP Phones
PSTNPSTN
Astribank (rear panel) USB-connected channel bank
providing analog/digital telephony interfaces
Xorcom server(backup)
Xorcom server(primary)
Analog Phones
LAN/WANLAN/WAN
USB USB
www.xorcom.com
IP Phones
Analog Phones
If the Primary Server Fails…
PSTNPSTN
Astribank (rear panel) USB-connected channel bank
providing analog/digital telephony interfaces
Xorcom server(backup)
LAN/WANLAN/WAN
Server Failure
Xorcom server(primary)
USB USB
SIP Trunking
www.xorcom.comAnalog Phones
IP Phones
…the Backup Server is Activated
PSTNPSTN
Astribank (rear panel) USB-connected channel bank
providing analog/digital telephony interfaces
Xorcom server(backup)
LAN/WANLAN/WAN
Backup Server assumes Primary Server IP Address
Xorcom server(primary)
USB USB
SIP Trunking
Switch Changes to Backup Server
www.xorcom.com
RAID1 / RAID5 Support
• RAID1 and RAID5 are important tools for data and applications, serving to increase reliability
• RAID1 is standard in C/XE2000 & C/XE3000• RAID5 is standard in CXE4000• If the active hard disk fails, the second hard-
disk automatically takes over and an alarm e-mail is sent to the system administrator
• PBX continues working seamlessly
www.xorcom.com
PBX Disaster Recovery Made Simple
• Never worry again about:• natural disasters• hardware failure• human error
• Create, save and restore your PBX files in minutes!
www.xorcom.com
R3 = Replicate & Restore
Backups are complex and time-consuming
Backups are Simple!
www.xorcom.com
Rapid Recovery: Backup & Restore
• Utility and storage space 8GB USB Disk-on-Key (DOK)• Supports all Xorcom IP-PBX models – standard on XE;
optional on XR• Backs up entire PBX including
user-defined options:• configuration files• voice prompts• voice mail
• Descriptive name for each backup• Single DOK for multiple system backups
www.xorcom.com
Rapid Recovery: Additional Uses
• Reduce time required for multi-site installations• Prepare all equipment in a few minutes, before sending to
branches offices, each with its own details• Use Rapid Recovery to contain:
1. The configuration that will be common to all sites
2. The dialing plan3. IVRs, ring groups, etc.4. The phone directory
• After that, mount the image using Rapid Recovery and simply set the specific system name and IP address.
• The IP-PBX is ready for use!
www.xorcom.com
R4 = Rescue: ALF (Analog Lines Fail-over)
* Power failure? Software affected? Keep your PBX analog lines running!
www.xorcom.com
Redundant Power Supply
• Microcomputer-based control system • Supports up to 16 Astribanks (512 analog ports)• Constantly monitors power requirements• In the event of malfunction
• Load balancing of remaining units• Automated alert to sys admin (XE series configurations only)
• Also supports up to 8 internal USB 2.0 hubs with 4 ports each; total of 32 USB 2.0 connections
www.xorcom.com
Redundant Power Supply - II
• Designed for large installations requiring 100% reliability and continuity
• Hot swappable disks
CXE4000
www.xorcom.com
Rapid Tunneling Utility
• Secure remote access to IP-PBX• Pre-installed on all IP-PBX models• Targeted, real-time support• End user determines when to
connect/disconnect• No technical knowledge required of end user• In real time, Xorcom support specialist can:
• troubleshoot• perform diagnostics• correct configuration issues
www.xorcom.com
Summary:
• Redundancy
• RAID1 / RAID5
• Replicate & Restore
• Rescue
• Rapid Tunneling
www.xorcom.com
Recommendations
• Take into account the particular needs of the user when choosing the appropriate equipment.
• Use systems that have a comprehensive backup, support and warranty program.
• Design solution architecture which is easy to install and enables long-term support.
• Don't forget to consider a scalable solution.• Pay continual attention to backup tools. They will
save lot of money for both you and the customer.