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Business IT Done Right
The Total Networks Difference
We help our clients to have an outstanding experience with technology by:
Taking the time to understand your business and your objectives.
Implementing reliable and pragmatic solutions.
A strong rigor to adhere to security best practices.
Through our unique structured collaborative planning & strategic consulting
process, we work together with our clients to jointly create and maintain your
technology business plan. This collaboration ensures you are proactively managing
your technology needs, so you are not blindsided by risk issues, problems or costs.
Discover the Total Networks difference.
Total Networks Management Team
We focus on helping you run more efficiently – getting more done with lower costs &
less stress. We also care enormously about aligning of our objectives with those of
our clients’. We’re not a fit for all companies. We look for clients that value
technology and we must be philosophically aligned. Our approach rewards
anticipating and proactively eliminate technology risks that threaten your
productivity. We also back up our proactive service with immediate access to
effective support 24x7x365. We don’t get lots of calls, because we want to ensure
that things are done right the first time and “just work.” We help ensure you are
focused on your business, not distracted by technology.
“For over 10 years I have relied on
the Total Networks team to ensure
that the firm's servers and other hard-
ware and software needs (including
licenses) are up-to-date, and trust
them completely to solve any IT-
related issues quickly and completely.
I have every confidence that they
keep our data protected to the highest
degree possible, which is of the ut-
most importance in our law firm. They
are helpful, easy to work with, fun,
responsive, knowledgeable, and a
great resource”
Holly Einspahr, Firm Administrator Radix Law
Dave & Stephanie Kinsey, Total Networks Owners
Support Experience
Local and Personal Service Total Networks has been supporting Phoenix
metro area businesses’ technology since
1986. Our teams are just the right size – small
enough to provide personal service every time
you call, yet large enough to offer a breadth of
experience, backup and training. You can
always reach the company owners and count
on every Total Networks employee knowing
you.
Responsive & Proactive When your computer or network is
experiencing a problem, you can’t afford to be
waiting around for your IT guy to call you back
or show up to fix your problems. Our stance
on this is that you shouldn’t have to wait more
than 2 minutes to reach someone on the
phone, 24/7; but MORE importantly, you
should be PREVENTING these problems
from cropping up in the first place.
WE VALUE OUR
CLIENTS TIME
“I love Total Networks and the Total Support Program! We have so few issues with our systems and Total Net-works provides an immediate response to all our questions. Everyone in our firm can call Total Networks about any-thing, any time day or night, and get an effective, immedi-ate response. There are strong personal relationships between our employees and Total Networks staff. We know they are always looking out for our best interest.”
Regina Myers, Law Office Manager Charles F. Myers, P.A.
Most of our support calls are resolved by the first
person you contact, and our average call answer time
is very low. And we schedule regular site visits and
routine meetings to proactively manage your systems.
SUPPORT EXPERIENCE IT GUY
MOST IT COMPANIES
First Contact Resolution
(% Issues Re-solved During
1st Contact with Support)
Varies 50% >85%
Average Call An-swer Time
Varies, may go to
voicemail
Up to 15 mins or longer
8 seconds
Proactive, Pre-scheduled Site
Visits Never Rarely Always
Proactive Moni-toring
No Sometimes/ Only for cer-tain things
24x7 Support No They claim
Yes; and by the same technicians that sup-port you during the day and know your
network
CIO Services Total Networks proactively collaborates with
clients to develop a Smart IT plan to avoid
technology potholes. We take time to understand
where you are headed. We continually research
how IT is evolving, and Total Networks ensures
that you are well equipped for the journey.
Our unique approach ensures:
Fewer IT disruptions or distractions
Productive, efficient employees
Carefully planned upgrades for lower costs.
You cannot afford to be blindsided by risk issues
or surprise expenses. Total Networks works
together with you to jointly create and maintain an
up-to-date, effective written technology plan that
identifies areas for improvement, reviews
technology options, and
forecasts future costs.
We ensure you are
productive and focused on
your business, not distracted
by technology.
“There are numerous benefits to the BTR process and really it’s the “crown jewel” of the Total Support plan that is already chock full of value. It provides me with a clear roadmap on my IT planning strategy, identifies emergency or pressing issues, helped us scale up a Security policy, and provides network assessment. AMAZING.”
Solana Bottem, Business Operations Manager Western Asset Protection
CIO SERVICES
IT GUY MOST IT
COMPANIES
Plan to Reduce IT Spending
No Absolutely not Yes; 1, 3 & 5 year budget planning
Planning Meet-ing Frequency
Ad-hoc or non-
existent
Only when they want to
sell you something
Quarterly
IT Architecture Plan
Ad-hoc Pricey and not usually in your best interest
Simple & reliable, included in monthly
fee
Hardware/Software Upgrades Planning
No
Regular Security Assessments
No No
Security Focus Total Networks is the only Arizona business that has achieved the CompTIA
Security+ Trustmark, a validation of our commitment to use industry accepted IT
security best practices. The CompTIA Security+ Trustmark identifies solution
providers that consistently follow security best practices by helping companies to
identify regulatory compliance gaps and address problem areas in security
policies, processes and planning. This vendor-neutral, business-level credential
has been developed with the support of technology companies at the forefront of
the IT Security industry.
“Our business is more secure with Total Networks. This level of system security, redundancy, and availability provides us peace of mind that system issues will not threaten our ability to get payroll processed correctly and on-time. We are very pleased with our decision to go with Total Networks to provide our IT service. It’s been a refreshing experience working with Total Networks and I recommend them highly.”
Don Klassen, Partner CFO Financial Services
IT SECURITY SERVICES
IT GUY
MOST IT COMPANIES
Antispam & Anti-virus software
Billed separately
Sometimes
Patch management
Manual, unreliable
They claim – Incomplete
On-Site/Off-Site
Disaster Recovery, Rapid
Ransomware Recovery
High Risk of data loss
Incomplete solution with unnecessary
downtime
Professional Grade Network
Security No Sometimes
Security Manage-ment Plan
No No
IT Planning to
Meet Regulatory Compliance
No No
IT Security Training Portal
No No
Independent Accreditation of
Security Practices No No
IT GUY
MOST IT
COMPANIES
Remote Support Hourly May be includ-
ed Included
Onsite Reactive Support
Hourly
No or limited hours includ-
ed, other billed separately
Included
Pre-Scheduled, Proactive On-Site Support
Hourly N/A, or billed separately
Included
Project Work Hourly
Billed sepa-rately & prima-
ry source of profit
Included
Win-Win Support Alignment: Fewer client problems is more profitable for
IT Provider
No No
Billing Approach With our Total Support plan, we are the complete outsourced IT department for
your business at a fixed monthly fee. You will have the peace of mind knowing your
technology needs are met at a predictable budget.
Industry Recognition Total Networks’ raving fans have given us a 5-star Google rating, numerous
testimonials and references. Our long standing relationships have allowed us to
sustain a steady growth and have made us the premier outsourced IT provider
in the Phoenix area.
4201 N. 24
th Street, Suite 230
Phoenix, Arizona 85016
totalnetworks.com
(602) 412-5025
Outgrown Your IT? Call Us and Let Us Show You
IT Done Right