White Paper

The Travel Agent’s Survival Guide

Written and Researched by TTS

Customer Service Survival Skills.1

Travel, as we know it, has changed forever thanks to the internet. Travellers are now able to completely arrange every aspect of their trips via the internet, wherever they are in the world. What does this mean for travel agents? Fortunately, modern software and systems allow travel agents to take care of their clients simply and efficiently. There’s more, how-

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Corporate travel is a big slice of the travel pie.

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Corporate travel is an evergreen wave – it started in the past and it will still roll in the fu-ture. It is one of the places you can specialize that will be a solid choice for years to come. It continues to be a growing industry and with the globalization of the economy and the relative affordability of international travel tickets, business travel is as popular as it has ever been.

“Learning how to swim with the sharks...”

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The travel industry is all about mobility.

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No more are you expected to have to sit at a desk all day, every day. No longer do you have to sit with a phone under your ear. Technology has freed up travel agents to work from anywhere, and to use whatever devices work best for them at that given moment.

For instance, the mobile application, Travelport Mobile Agent, allows you to access your Travelport GDS and lets you do anything you would do in the office at the local coffee shop, even down to issuing tickets. You can do all of the research you need for your cli-ents, update and make reservations, and contact your clients by e-mail. This lets you start

The key is to adapt and flex with the times and with the shifting technologies for travel agents, embracing whatever comes in that is new and potentially game changing.

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Technology and being tech-savvy.

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Besides embarking upon social media networks that play a huge role in improving your customer service, you have to have the travel technology solutions to survive in the 21st century. There is no way to avoid it.

Your ability to use travel agent technology and adapt it quickly to your business means you can not only keep up with the web travel sites, but you can also gain business share thanks to demonstrating your speed and ability to use the softwares and to provide that

Divert energies and resources in building up your online presence that is almost as important as the in-house technologies you offer.

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Conclusion.5

So what have we learned? Technology is here to stay, and the best part is, it’s useful. You’ll be able to do things that would have kept you in the office all the time. Freedom of variable hours and freedom to work anywhere are now possible.

Social media can be one of the greatest tools you have at your disposal, particularly the most popular platform, Facebook. If you don’t already have a Facebook page, you should

Freedom of variable hours and free-dom to work anywhere are now possi-ble.

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for tips and guidelines to survive in times when the travel industry has been rapidly changing due to new technologies and information.