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Thomas & King is America’s 8th largest restaurant franchise company. They own and operate 90 Applebee’s and 7 Johnny Carino's Italian Grill restaurants in Arizona, Indiana, Kentucky, Ohio and Pennsylvania. The IT staff struggled to keep up with its tape backups. Responsible for protecting the company’s critical business information, backups were split into four primary backup jobs, including incremental backup jobs for its file server, business data, SQL database and a nightly full backup of its Exchange server.
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© 2009 ExaGrid Systems, Inc.
Jonathan DeMerssemanManager, Infrastructure Services
Thomas & King
1
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© 2009 ExaGrid Systems, Inc.
Thomas & King: Background
8th largest restaurant franchise in the US 7500 employees
89 Applebee’s and 6 Carino’s Italian restaurants
IT group with 9 employees Infrastructure, application development, restaurant
systems and administration
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Thomas & King: Problems
Backups took too long 26-30 hours a day Backups split into 4 primary jobs
Incrementals for file server, business data, SQL DB, and nightly full backup of Exchange
Unreliable backups No confidence in tapes for restores
Productivity issues Spending a full week’s time managing tape
Considered several options Storage solution (snapshots on SAN) and disk with dedupe
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© 2009 ExaGrid Systems, Inc.
Exchange
Backup ServerBackup Server:Symantec BackupExecVizioncore vRanger Pro
Off-site data center
Thomas & King Environment
Primary Site ExaGrid
Optional Second-Site ExaGrid
Email Servers
Database Servers
File Servers
Virtual Servers
SQL Server Business Data Virtual Machine Backups
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© 2009 ExaGrid Systems, Inc.
Solution
1 ExaGrid system at data center With architecture to add replica at corporate HQ
Full backups from 5 physical & 38 virtual servers
ExaGrid backup to tape once/month for archives
Backup applications Symantec BackupExec and Vizioncore vRanger Pro
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© 2009 ExaGrid Systems, Inc.
Results
Backup times reduced 50% to about 12 hours More reliable backups
Full backups completed nightly
Faster restores – completed in just seconds Reduced reliance on tape
Only backup to tape once/month
Greatly reduced time spent managing tape VMware images back up directly from vRanger Pro
Result: 3 full VM backups now reduced by over 6:1
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Lessons Learned
SQL dumps to ExaGrid relieves infrastructure staff Allows IT staff to work in areas of specialization Database manager can restore SQL data if needed
Realized high efficiency in our SQL backups 15 weeks now take up the space of 1 backup
Support is very strong – know most of the techs by name Great for VMware backups ExaGrid is very nimble organization – upgrade to architecture Makes tape elimination a real possibility Wide vendor partnerships make vendor changes easy Revolutionary early-to-market provider
Still actively advancing product
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© 2009 ExaGrid Systems, Inc. 8
