Towards 2020 - IT Planning for SMEs

www.buaconsulting.com/2020

2020IT Planning For

2020







What can IT do for your business?

• Reduce business process costs• Improve/change service delivery and

provide a competitive advantage


Technology

ProcessPeople

Some Fundamental Things To Remember About Technology


20201020IT in middle Ages video

www.buaconsulting.com/2020user-generated

wirelessSocial networks

iPTV

WIKI blogs

playlistsmash-ups

AI

integration

POSAJAX

AdWords

GPS targeted bannersVOiPBroadband

call centres

Web 2.0?

file-sharing

RSSWiFi

3G

search

m-thisiP-that

API

rich mediamobileweb services

video

virtual worlds

eCRM

widgets

VoIP

tags

POD


Internet Technology (Web2.0) has/is changing the way we do

everything!Interact

BankLearn

Travel

Buy

Evaluate

Search

Listen

Watch

Play

Find info

Stay up to dateMeet

Communicate entertain

Vote

FindWork

Collaborate

Sell

Recruit

Market Research


What were you doing in daily life and work

1998?

How has your use of technology changed in your personal life in the last 11 years?

How has your use of technology changed in your business/industry in the last 11 years?


It wasn’t raining when Noah built the ark!


Global Trends


NBN

Cloud Computi

ng

Web Services

Green IT

Virtualisation


Rivalry Between

Competitors


Where are we now: At the beginning of the future


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Align Business and IT• What does you business look like?• What do I need to measure?• Where can technology help me get operational improvements?• Where can technology give me a sustainable competitive advantage?


Case Study – Automobile Repair Business


Arrival

• Wireless connectivity and tablets to be installed with Quoting Software

• Eliminate manual input and double entry.• Eliminate manual errors.


Shop Floor

• Key advantage is better reporting on every stage of the business.

• Impossible to do with manual reporting.• Staff can manage themselves.


Customer Service

• SMS and email updates to customers.• Value-added service to customers.• Time spent on telephone with customers reduced.• Potential to apply latest technology to website.• Survey Monkey used to measure customer satisfaction.


Sales

• Dedicated websites for value added products and ancillary services.

• Drive additional revenue via integrated direct marketing and web campaigns.


Firm Infrastructure• Control of Reporting (Open box).• Reports from New Management and Quoting

Systems:• Streamline receipting and eliminate errors.• Eliminate workaround spreadsheets.

• MYOB• Putting together P/L will eliminate need for

manual input into spreadsheets.• Video and web communications between staff at

multiple sites – improved collaboration and time and expense savings.


People Development

• Training and development processes are being improved – training providers are providing e-learning.

• Company will use video conferencing and web meetings to train and develop teams from two sites simultaneously.

• Presentations to be provided and saved online.• Processes and procedures built and shared on Sharepoint

Wikis


Technology

• Massive reduction in annual costs. • Wireless connectivity.• Access to data “Open-box”. • VMware improves hardware utilisation and back-up

process – BCP.• Better use of communication technologies.


Procurement

• New Software facilitates online ordering of paint and consumables.

• Improved online parts purchasing.


What does your business look like?

What are your primary and supporting activities?

Choose one activity where you need to make

improvements

What new technologies can you use to improve efficiency/cut

costs/gain an advantage?

How can you use your existing technology better to cut costs/

improve efficiency/gain an advantage?


2020? A Glimpse Into The Future

Pattie Mae video


And one last thing

• Do the business technology utilisation diagnostic at www.bua-tools.com by the end of next week

• Slides and links to useful sites will be available at www.buaconsulting.com/2020• www.twitter.com/buaconsulting• Try our diagnostics at www.bua-tools.com

http://www.buaconsulting.com/2020

http://www.twitter.com/buaconsulting