Transforming End-user Services in Modern Hospitals

0 Copyright 2015 FUJITSU

Human Centric Innovation

in Action

Fujitsu Forum 2015

18th – 19th November


Transforming End User Services in Modern Hospital


Speakers

Tommi Rinnemaa Director, Offerings & Presales, Managed Services, Fujitsu Nordic

CIO Carea

Matti Ahola


Agenda

Trends and Directions: Why do we see transformation in healthcare?

Transforming End User Services in Carea

Lessons learned


Healthcare Has Not Been Digitalized Yet

Traditional Healthcare

21st Century Consumption

Doctor´s Office

Hospital Urgent care

Connected Medicine

New Retail Healthcare Apps and Wearables


Combining the new with the old

Consumer adoption of wearable technology is visibly spurring popularity of IoT within healthcare, and creating opportunities for both consumer- and enterprise-focused firms

Value-based payment models with emphasis on achieving outcomes, rather than just number of episodes, is propelling interest in adopting IoT

Changing demographics and acceptance of technology to keep patients out of hospitals is catalyzing acceptance of remote health monitoring solutions

Hospital medical equipment manufacturers are leveraging the "connected" medical device to position predictive maintenance and device efficiency

Source: Gartner May 2015


Digital Hospital is Emerging

Information easily where it is needed, QR, Smart Glasses

Communication with Family Members, Telehealth, PatientPortal

Clinical Logistics The Hospital's Internal Operational Control

Self Check-in and Patient Guidance

Patient at Home PatientPortal, The Remote Rehabilitation

Indoor Location, where are the Medical Devices, Wheel Chairs etc.


First Step Should Not Be Too Challenging

Challenges

Fast, secure, follow-me access to apps and information – across any device and location

Secure centralized information repository

Healthcare networks to concentrate on patient needs

Enable growth

Cost efficiency, increased productivity


Transforming End User Services in Carea


Carea – a Public Healthcare Organization

Carea - Municipal Authority of Medical and Social Services in Kymenlaakso


Carea and Fujitsu – working together

Fujitsu manages and supports Carea infrastrucure 1500 Laptops, thin clients, Igel thin clients

and desktops for 2400 users

Full device lifecycle management

~ 200 applications, some with their own local clients installed at a desktop

Introduced Virtual Desktop Services

Long term relationship

Target 1600 Virtual client users

800 thin clients


Reasons for a mobile workplace solution

Offering good treatment to patients is more important than anything else

Carea’s target is for doctors and nurses to reach the patient information within 10 seconds from wherever they are working

Cost reductions in IT

Opportunity to save time for clinical staff

“We need 100 per cent reliability. If you aim for 99.9 per cent, you allow yourself some room for error. In a treatment situation, a failure of 0.1 per cent may be a disaster.”


Carea - The solution

The device-independent virtual working environment offered by Patja Easy

Enables employees to log in to data systems using their smart card

Enables the same session to follow the users anywhere – from one workspace or device to the next

Callsign is used when working from home

“Carea’s high usability mobile workplace reconnects the professionals into patient records in 12 seconds”.


Carea Patja Easy facts

Currently

Windows Server 2008 R2 / XenApp 6.5 server farm

40+ applications, including Effica healthcare system

100 thin clients (Igel UD3) plus home and remote users

1100 users

Roadmap one year ahead

Patja Easy covers Carea’s all 1600 users

300-400 thin clients in active use

Application selection is tuned into finer detail to allow replacing Windows workstations with thin clients in new areas


Carea - Experiences and lesson learned

Testing and planning the rollout are of great significance End user satisfaction

All users are pleased with being able to access their desktop from anywhere

User experience vary with the application used in the department

Carea’s target is to achieve high end user experience for all users

Implementation

Diversity - Unique set of computers and applications per hospital department (e.g. for EKG, ventilators,..)

Application testing - especially for healthcare information systems

End user satisfaction surveys

Improved customer communication


Carea - Roadmap

Workplace Anywhere

Adding applications to welcome more users to the service

Supporting more mobile devices models

Deploy Role-based Virtual Desktop clients

Carea-Hospital Project

Carea is engineering a new patient centric hospital, empowered by latest ICT technology and architecture


What are the lessons learned?


Let’s Not Forget Business Value and Culture

Many healthcare delivery organization (HDO) CIOs do not recognize the mission-critical importance of organizational culture, which in most cases is more important than technology

The failure to understand, consider and properly manage organizational culture dramatically increases the risk of failure for an IT project — even if that project is supported by appropriate applications and infrastructure

In many cases, key stakeholders are excluded from the decision making and thinking processes in IT projects, thereby limiting potential to change and adapt quickly

Many HDOs do not pay sufficient attention to understanding their cultures and adapting their IT projects to best fit them

Align with culture

Align with business needs Run IT more as a business

Create the IT service portfolio that expresses IT services in terms that the business understands and values

Source: Gartner (Mar 2015)


Human Centric Intelligent Society

“Through our constant pursuit of innovation, the Fujitsu Group aims to contribute to the creation of a networked society that is rewarding and secure, bringing about a prosperous future that fulfills the dreams of people throughout the world.” Excerpt from FUJITSU Way


Human Centric Digital Hospital - Services

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C L

I N

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P A

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W A

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Devices

Application Infrastructure

Servers and Networks

Finance and Administration

National

services

Services for Patients Services for Professionals

Services at Home and at Hospital Comms & Safety Logistics Patient care

Kanta

Kansa

Kanta

PHR

VTJ

VRK

KaPa

e-Services

Home Hospital

Patient Logistics

Communication

Entertainment

Capacity mgmt

Medical Service

Logistics

Integrated

Patient Record &

Administration

Special Care

Solutions Communication

Staff Security Care

Coordination &

Service plans

Patient Safety

Support Service

Logistics Communication

ERP BI Record and Case mgmt

IAM Integrations Archives

Professional Patient Measurement

Server capacity Data comms Location


Our Solutions and Partners C

L I N

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P A

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19 November 2015 Confidential 20

Devices

Application Infrastructure

Servers and Networks

National

services

Services for Patients Services for Professionals

Finance and Administration

Services at Home and at Hospital Comms & Safety Logistics Patient Care

mPollux CaseM

Capacity services Comms services Patja

CaseM

E-Services

NetCommunity

Small apps Altti Communication

services Self registration

Kanta

Kansa

Kanta

PHR

VRK


Technology

Transforming End-user Services in Modern Hospitals