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Carl Meadows SunGard Availability Services Director, Product Management
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www.sungardas.com
Transforming Enterprise IT With The Cloud: A Pragmatic Guide
Carl MeadowsSunGard Availability Services
Director, Product Management
Stating The Obvious
Cloud is not one thing
Every business’s needs of the Cloud are not the same
Finding the right Cloud is right for you – starts with you:
• What do you want from The Cloud?
• What are the key characteristics of your application or workload?
• What business or security constraints must be considered?
Goal of the session:
• Develop a pragmatic framework for choosing a Cloud provider
= =
Production Web App
RarelyStable
OftenVolatile
Low
High
SMB Back-office
Software Startup
Enterprise IT Burst Capacity Data Analysis,
Data Processing
Demo, Dev/Test
Re
so
urc
e D
ema
nd
s
Frequency of Resource Changes
Use Cases Show Variance in Requirements
A Pragmatic Decision Framework
1.) Availability
2.) Performance Characteristics
3.) Demand Volatility
4.) Management Needs
5.) Integration Requirements
6.) Security Profile
Common Misconception:
• All cloud platforms are highly available and globally distributed
Questions:• Does your application need to be highly available?• Does every server need to be highly available?• What is acceptable downtime? • What is the process and RTO/RPO for failures?• How do you monitor availability?• How does the provider handle maintenance?
Key Considerations:• Know your SLA’s … BUT … SLA’s ≠ protection• Look for an Enterprise-grade Architecture• Recovery process, roles and responsibilities
1.) Availability
Common Misconception:
• You can swap your physical server infrastructure for a cloud infrastructure – one for one
Questions:• What are the current bottlenecks in your workload?• What are the demands of the workload on each major element of the
computing infrastructure?• What elements of my workload can I scale-out?• What elements of my workload must I scale-up?• What services can I offload to better tune my workload?
Key Considerations:• Different algorithms for allocating CPU, RAM and disk resources• Do your own testing• Ask for as much documentation as they will provide
2.) Performance Characteristics
Common Misconception:
• Clouds scale automatically, infinitely and seamlessly
Questions:• Is this a project or production-oriented workload?• What is the process and LOE to add additional scale to the workload?• What is the frequency of change required to support demand optimally?• How predictable is the demand?• Does frequency of change make utility billing more or less economical?• Does the business highly value predictability costs?
Key Considerations:• There is often a huge difference in costs when purchasing resources by the
hour vs. longer periods (e.g., daily or monthly)• Identify elements of volatility that drive costs – bandwidth is hidden killer• Setting thresholds and monitoring auto-scaled resources is critical
3.) Demand Volatility
Common Misconception:• Cloud Services are a solution to all of our sys admin problems
Questions:• What is the ideal scope of support for your cloud provider?• Who is accountable for each element of the solution?• Is your internal IT staff well trained on leveraging the cloud?• Do you have a rigorous change mgmt process that the provider must
adhere to (like ITIL)?• Do all of your systems require the same level of management?
Key Considerations:• Most public cloud platforms provide zero sys admin support• Some cloud providers charge for even simple platform support• Fully managed solutions typically only available on hosted private clouds• Understand components of the offering – what is bundled? A la carte?
4.) Management Needs
Common Misconception:• Cloud is going to replace all in-house datacenters
Questions:• Does this workload need to integrate with any internal (non-Cloud)
systems?• Does this workload need to have access to the corporate LAN?• Is this an extension of an existing workload or a new workload?
Key Considerations:• Don’t make the SaaS mistake!• IT involvement critical - management portals and API’s should be vetted
by IT - who will be using them everyday• Understand providers’ level of expertise managing hybrid environments
(production and recovery)
5.) Integration Requirements
Common Misconception:• The Cloud is inherently not secure
Questions:• What is the business risk of a data Confidentiality breach?• What is the business risk if data Integrity is compromised?• What is the business risk of alack of Availability of the data?• What are the security protocols in place to protect this data today?• Can you protect this data from access from the cloud provider?• What are the provider’s employee screening and hiring practices?
Key Considerations:• Cloud does not require you to expose data to the Internet• You may not be able to re-create all network security appliances with the
same level of control in the Cloud (IPS, IDS, firewalls)• SAS/70 ≠ protection – If nothing else read it!
6.) Security Profile
A Pragmatic Decision Framework
1.) Availability
2.) Performance Characteristics
3.) Demand Volatility
4.) Management Needs
5.) Integration Requirements
6.) Security Profile
Cloud Solutions
Alternatives
SunGard Enterprise Cloud Services
• Multi-tenant enterprise and dedicated private clouds
• All services fully managed by SunGard’s IT experts
• Infrastructure architected for compliance and security
• All solutions built on enterprise-grade infrastructure
• Designed for production workloads
• Predictable contract pricing with flexibility for rapid response to the changing IT demands
• Customized solutions designed to enterprise needs
• Comprehensive consulting services provide complete Readiness Assessments and Migration services
Cloud Services for the Enterprise
Infrastructure-as-a-Service provides the foundation
Secure
Fault Tolerant
Recoverable
Strong Operational Controls
Interoperable
vblock InfrastructureIntegrated reference
architecture designed from best practices
Supported by VMware, Cisco & EMC
VMware Hypervisor vSphere
CISCO Networking & ServerNexus 1000V & MDS 9506Unified Computing System
EMC StorageCLARiiON Storage
Vblock– vmware, Cisco, EMC
CPU Config Memory Config Storage Config Network Config
Infrastructure Management
Monitoring Capacity Planning Performance
Service and Operations Management
Availability Event Monitoring
Provisioning Service Desk
Patching
Problem Resolution
Security Management
Config Mgmt
Backup
Service Restoration
Customer Applications
SunGard Enterprise Cloud Management
Resilient and Secure Architecture
Options Single SiteDual Site
* Available Q2
Setup software tools and execute environment discovery the gathering of capacity and performance dataDiscover
Analyze and Model
Validate and Communicate
Convert, Migrateand Test
Provide initial findings for customer validation
Document and present findings, compare conversion/migration scenarios, recommend options and describe benefits
Verification, analysis, and reconciliation through interviews, research and the analysis of captured data. Build client and infrastructure requirements.
Model Cloud infrastructure and services
Plan and execution of guided P2V and V2V conversions with cold and hot migrations
Test and validation of Cloud infrastructure
Cloud Readiness Assessment and Migration
June – Aurora CO Cloud Site online
Summer Release• Multi-site Managed Availability• Private Cloud
September - Canadian Cloud Site online
Fall Release • Self-Service Virtual Data Centers• New User Interface• Hybrid/Burst Scenarios
Enterprise Cloud Services (ECS) Roadmap
18
Secure enterprise-grade cloud
Improved IT agility & scalability
Rapid provisioning and ability to scale up and down to support new business ventures and peak periods where infrastructure may only be needed for a short time
Flexible contract pricing to respond to your IT requirements
Financial flexibility & increased ROI
Shift from CapEx to OpEx model so you can pay as you go and only pay for what you need while experiencing faster payback of investment
Reduce labor costs via elimination of time spent on day to day infrastructure management
Highly secure and resilient platform built on IT security best practices and meeting numerous compliance standards
Fully managed infrastructure reduces the IT administrative burden and allows redirection of staff to strategic business initiatives
Key Solution Benefits - Summary
For more information on Enterprise Cloud Services visit:
http://www.sungardas.com/Solutions/Cloud/IaaS/Enterprise
CloudServices/Pages/EnterpriseCloudServicesVideo.aspx