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As presented at LinuxCon, August 22nd 2014: As the standardized offerings for infrastructure and cloud providers become more complex and interdependent, so too do the requirements to properly manage and troubleshoot them. The ability for technical teams to quickly localize bottlenecks, capacity limits, application issues, and other problems is now a key factor for a provider’s success. Whereas troubleshooting was considered a soft skill in the past, hosters must acknowledge and nourish the importance of this ability. This session will present background information, case studies of specific events, and recommendations for improving root cause analysis of common complex managed hosting environment issues. The talk will draw upon experience of Webair’s own infrastructure and customer configurations, including complex environments with multiple layers of services.
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