DRT modularization: Deloitte – 21. maj 2014

Building healthcare DRT in Denmark over the

last 20 years - as a part of integret DRT

Niels Tvilling Larsen

FlexDanmark

DRT modularization: Deloitte – 21. maj 2014

FlexDenmarkFlexDanmark is the Evolutionary History of a co-

operation between the Public Transport Organizations in Denmark with improved

performance and reduced costs in the area of Demand Responsive Transport (DRT).

Niels Tvilling Larsen (ntl@flexdanmark.dk)

CVO and Head of Department PFlexDanmark

FlexDanmark

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Healtcare Trips pr year from 1997

Public Transport Company

4/20Building Healthcare DRT in Denmark Over the Last 20 Years 4/10

Basic idea in integret DRT

To optimize each individual trip, in best possible way,

based on all available resources (vehicles), the needs

and (in)convenience of the individual customer, – and

the service level the paying agency is willing to pay for.

The Danish Model - DemandOne shared DRT IT-system, with one facilitator in each region supporting numoreus online authorities

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Healtcare trips share of total trips

FlexturADAInstitution transport servicesMunicipal tasks

Contract servicesHealtcare tripsHealtcare busTeletaxiUndefined

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Flex Modulization

TRIPS

ORDRE

PREFORM

T RIPS

Cost AllocationQuality

Assurance & Follow-up

Evaluation Ordering Planning Execution Accounting Reporting

Ressource Optimization

Traffic Control and ContractManagement

”trip” from A to B with

time restraints

Descriptionof ”citizen”

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Describe a trip so you can fit it in on all transport options - instead of just picking the biggest vehicle every time!

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The right tool for the job

If you only use dedicated vehicles corresponds to only have a hammer in the toolbox

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When the journey is described through a standard, one might ask of other transport options because not everyone has

same speciel needs

10/20Building Healthcare DRT in Denmark Over the Last 20 Years 10/10

OrganizationLayers

FlexDanmark

NT Movia Midttrafik + Sydtrafik + FynBus

Re

gio

n N

ord

jylla

nd

Re

gio

n S

jælla

nd

Re

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n S

ydd

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ark

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idt

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rg M

un

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mu

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itie

ss

Re

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ove

dst

aden

Mu

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itie

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Od

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se M

un

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Skiv

e M

un

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Departments & Institutions

Regions & Municipalities

PTO

System

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Decentralized ordering and centralized planning

All travel bookings is decentralized –it is done at various Evaluation Authority and return booking is made on the hospital ward

- And we are in the process of moving the ordering to the hospitals' own IT systems, making it an integrated part of the systems at the hospitals

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Booking Execution AccountingEvaluation ReportingPlanning

General Health

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Effective planning single travelerscarpooling and chain drive

Cost pr. direct travel minutes in DKR (0,15$)

1$

Trip

s p

er

year

Silo planning vs. Integret DRT- Price pr Trip

Payment for the Provider

Payment for Transport Providers

Public Transport OrganizationFlexDanmark IT/Callcenter

---------------------------------------------------------------------------

Savings

Brokercost

Silo Integret DRT

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Cost allocation

REDUCTION Start-Up 2011- 15

30 min

15 min

Total Trip time demand

30 min + 15 min = 45 min

30/45 min

= 67%

15/45 min

= 33%

16/20Building Healthcare DRT in Denmark Over the Last 20 Years 16/10

Cost allocation

REDUCTION Start-Up 2011- 16

30 min*20$/h=10$

15 min*40$/ h=10$

Total Trip demand

10$ + 10$ = 20$

10$/20$ =

50%

10$/20$ =

50%

17/20Building Healthcare DRT in Denmark Over the Last 20 Years 17/10

Cost allocation

REDUCTION Start-Up 2011- 17

50%*15$=7,50$

Savings 10$-7,5$=2,50$

Total Trip kost to transport = 15$

50%*15$=7,50$

Savings 10$-7,5$=2,50$

18/20Building Healthcare DRT in Denmark Over the Last 20 Years 18/10

KPI for Flex Traffic

Effective organizationOverall

expenses

Framework conditions/geography

Service level and assessment

Quality

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KPI for Flex Traffic

Overall expenses

Expenses per inhabitant in age group

Expenses per user

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KPI for Flex Traffic

Framework conditions/geography

Trip duration

Population density

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KPI for Flex Traffic

Quality

Percentage of on time pickups

Percentage of on time drop-offs

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KPI for Flex Traffic

Effective organization

Expenses per minuteof direct travel

Added time (detour)

Percentage of trips with sling driving

Percentage of trips with ride-sharing

Degree of coordination

23/20Building Healthcare DRT in Denmark Over the Last 20 Years 23/10

KPI for Flex Traffic

Effective organizationOverall expenses

Framework conditions/geography

Service level and assessment

Quality

Expenses per inhabitant in age group

Expenses per user

Trip duration

Population density

Utilization

User frequency

Expenses per minute of directtravel

Added time (detour)

Percentage of trips with sling driving

Percentage of trips with ride-sharing

Degree of coordination

Percentage of on time pickups

Percentage of on time drop-offs