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A national vision towards a better future for the United Arab Emirates UAE National ID Card Progam Emirates Identity Authority Milan, Italy, November 28 th -30 th 2006 Ali M. Al-Khouri

UAE National ID Card Progam

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Al-Khouri, A.M. (2006) 'Pitfalls in Large Scale IT Projects: The Case of UAE National ID CardProgram', Electronic Passport Forum- ID World International Congress, November 28-30, Milan, Italy.

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Page 1: UAE National ID Card Progam

A national vision towards a better future for the United Arab Emirates

UAE National ID Card Progam

Emirates Identity Authority

Milan, Italy, November 28th-30th 2006

Ali M. Al-Khouri

Page 2: UAE National ID Card Progam

A national vision towards a better future for the United Arab Emirates

AGENDA

• Strategic Goals ..

• Registration Process ..

• Technology components ..

• Ongoing projects ..

• Lessons Learned ..

Page 3: UAE National ID Card Progam

A national vision towards a better future for the United Arab Emirates

Project Goals ..

Page 4: UAE National ID Card Progam

A national vision towards a better future for the United Arab Emirates

Security

Identity Management

System

Economical

Strategic Goals

Page 5: UAE National ID Card Progam

A national vision towards a better future for the United Arab Emirates

enhance homeland security

minimise identity theft

improve access/delivery of public service

Security & Economical Objectives

one card multi-uses

support strategic decision making

support e-Gov and e-Commerce

Eco

nom

ical

Secu

rity

integrated population database

government trusted identityverification infrastructure

provide identity verification services to other ministeries, banks, hospitals, etc.

unification of existing cards and reduce management & production cost (e.g., dls’, labour, health)

timely, accurate statistical info.for planning e.g., education, healthcare, energy, etc. )

national e-authenticationinfrastructure

Page 6: UAE National ID Card Progam

A national vision towards a better future for the United Arab Emirates

ID card scheme and IDentity theft ..

Page 7: UAE National ID Card Progam

A national vision towards a better future for the United Arab Emirates

VALUE I

N U

S $

BILLIONS

YEAR

$53.2

2003

$54.4

2004

$56.6

2006

Source: Privacy Clearing House, http://www.privacyrights.org

Identity Theft …

Worldwide = $ 300 billion

Page 8: UAE National ID Card Progam

A national vision towards a better future for the United Arab Emirates

UAE and Identity theft …

• NO accurate figures of cases or cost..

• UAE iris system caught

to date > 120,000 illegal attempts to

re-enter the country after deportation..

Page 9: UAE National ID Card Progam

A national vision towards a better future for the United Arab Emirates

Identity Theft/Fraud

GCC Survey 2006 …

Al-Khouri, A.M. (2006) “ National ID infrastructure and e-Government,” Emirates Identity Authority, UAE.

Page 10: UAE National ID Card Progam

A national vision towards a better future for the United Arab Emirates

Registration Process ..

Page 11: UAE National ID Card Progam

A national vision towards a better future for the United Arab Emirates

VERIFICATION

BACKEND CHECKS

CARD ISSUANCE

ID R

egis

trat

ion

-Cyc

le

ENROLMENT

Registration/Issuance Process

• checking government issued credentials

e.g., passports and visas

• online verification of presented docs

VERIFICATION

Page 12: UAE National ID Card Progam

A national vision towards a better future for the United Arab Emirates

VERIFICATION

BACKEND CHECKS

CARD ISSUANCE

ID R

egis

trat

ion

-Cyc

le

Registration/Issuance Process

ENROLMENT

• capture photo

• hand signature,

• scan docs,• biometrics.

Page 13: UAE National ID Card Progam

A national vision towards a better future for the United Arab Emirates

VERIFICATION

CARD ISSUANCE

ID R

egis

trat

ion

-Cyc

le

ENROLMENT

Registration/Issuance Process

BACKEND CHECKS

• background checks,

e.g., biometrics, watch lists…

Page 14: UAE National ID Card Progam

A national vision towards a better future for the United Arab Emirates

VERIFICATION

BACKEND CHECKS

ID R

egis

trat

ion

-Cyc

le

ENROLMENT

Registration/Issuance Process

CARD ISSUANCE

• centralised card

production

• pickup /

home delivery

رقم الهويةرقم الهوية

رقم الهويةرقم الهوية

رقم الهويةرقم الهوية

رقم الهويةرقم الهوية

رقم الهويةرقم الهوية

رقم الهويةرقم الهوية

Page 15: UAE National ID Card Progam

A national vision towards a better future for the United Arab Emirates

Card, System & Security ..

Page 16: UAE National ID Card Progam

A national vision towards a better future for the United Arab Emirates

Overt:

• Guilloches & Rainbow• Ghost image• Holographic overlay• Variable fine lines• Special Raster• UV ink• Rainbow printing

Covert:

• Micro text• Hidden text• UV

Several anti-counterfeit physical features

chip data digitally signed &encrypted

Page 17: UAE National ID Card Progam

A national vision towards a better future for the United Arab Emirates

NameNationality2 x fingerprints data

(Match off card)etc

Public Data

digital imagefingerprints

(Match on card)other pers. infoetc

Restricted data

Chip Information (Privacy?)

Page 18: UAE National ID Card Progam

A national vision towards a better future for the United Arab Emirates

application level: biometric & passwords

network level: VPN, DMZ, IDS, etc.

system Level

physical Level

Security Measures:

4-tier web-based architecture

latest standardsISOICAOx.509

high availability

System Design

Architecture …

Page 19: UAE National ID Card Progam

A national vision towards a better future for the United Arab Emirates

Technology components ..

Page 20: UAE National ID Card Progam

A national vision towards a better future for the United Arab Emirates

Recognition

Identification

Verification

Determining the identity of an individual by comparing a presented characteristic to all pre-enrolled in the database.

Authenticating identity of an individual by comparing a presented characteristic to a pre-enrolled characteristic

WHO ARE YOU?

ARE YOU WHO YOU SAY YOU ARE?

Project Primary Focus …

Page 21: UAE National ID Card Progam

A national vision towards a better future for the United Arab Emirates

• a three factor authentication enabling technologies...

something you know?

password

smart card

biometric

something you have?

something you are?

Trust Chain: Technology …

Page 22: UAE National ID Card Progam

A national vision towards a better future for the United Arab Emirates

Smart Card: Gemplus, Chipset: Infineon

ISO 7810, 7816-1/2 compliant

Java-based OS, 32/64 KB EEPROM, 136 K ROM

compliant with Java Card 2.1.1 & GP card specs. V2.0.1

contains person’s data, portrait, certificates, and private keys

Updatable chip

Smart Card

fingerprints (rolled prints, palm prints, writer)

Biometrics

Authentication: Assurance of identity (Digital Certificates)

Confidentiality (Data Privacy):protection of data (Encryption Algorithms)

Integrity (Authorisation): data consistency and integrity (Data Hashing)

Non-Repudiation: ownership of document/transaction (Digital Signatures).

PKI

Smart Card: Gemplus, Chipset: Infineon

ISO 7810, 7816-1/2 compliant

Java-based OS, 32/64 KB EEPROM, 136 K ROM

compliant with Java Card 2.1.1 & GP card specs. V2.0.1

contains person’s data, portrait, certificates, and private keys

Updatable chip

Smart Card

Authentication: Assurance of identity (Digital Certificates)

Confidentiality (Data Privacy):protection of data (Encryption Algorithms)

Integrity (Authorisation): data consistency and integrity (Data Hashing)

Non-Repudiation: ownership of document/transaction (Digital Signatures).

PKI

… to improve FAR/FRR:

• facial recognition• Iris recognition

Technologies …

Page 23: UAE National ID Card Progam

A national vision towards a better future for the United Arab Emirates

Complexity

Risks

Class I Class II Class III Class IV

None

Pin/Password

PKI/Digital Signature

Biometrics with PKI

Choice of authentication …

(examples of transactions)

* as the level of risk associated with the transactions increases, the choices of authentication gets higher in complexity ..

Page 24: UAE National ID Card Progam

A national vision towards a better future for the United Arab Emirates

Complexity

Risks

Class I Class II Class III Class IV

None

Pin/Password

PKI/Digital Signature

Biometrics with PKI

Choice of authentication …

(examples of transactions)

* as the level of risk associated with the transactions increases, the choices of authentication gets higher in complexity ..

something you know?

password

smart card

biometric

something you have?

something you are?

Page 25: UAE National ID Card Progam

A national vision towards a better future for the United Arab Emirates

Ongoing projects ..

Page 26: UAE National ID Card Progam

A national vision towards a better future for the United Arab Emirates

• interoperability & integration with other systems

Collaborative Government Environment…

General Information Authority

Ministries

Local Authorities

Private companies &

org.

Police

Ministry of Education

Central Bank

Ministry of Defense

Ministry of Health

Ministry of Labour

Economics & Planning Ministry

Ministry of Justice

Central Database

General Information Authority

Ministries

Local Authorities

Private companies &

org.

Police

Ministry of Education

Central Bank

Ministry of Defense

Ministry of Health

Ministry of Labour

Economics & Planning Ministry

Ministry of Justice

Central DatabaseCentral DatabaseCentral Database

Page 27: UAE National ID Card Progam

A national vision towards a better future for the United Arab Emirates

Residency Permit/Card

Labour Card

Health Card

GCC Travel Passport

e-Gate

ATM Card

e-Purse (e-Cash - eDirham)

e-Pass (e-Gov)

….

Unification of cards …

to also act as:

Page 28: UAE National ID Card Progam

A national vision towards a better future for the United Arab Emirates

a simple e-authentication model to access and interact with the government

e-authentication

Page 29: UAE National ID Card Progam

A national vision towards a better future for the United Arab Emirates

Some lessons learned ..

Page 30: UAE National ID Card Progam

A national vision towards a better future for the United Arab Emirates

• Present process requires three offices for enrolment (building cost)

• Three workstations are required for one enrolment line (equipment cost)

• If a problem with the enrolment of one applicant is experienced,

the total line becomes un-operational

Registration process

Page 31: UAE National ID Card Progam

A national vision towards a better future for the United Arab Emirates

• Present process requires three offices for enrolment (building cost)

• Three workstations are required for one enrolment line (equipment cost)

• If a problem with the enrolment of one applicant is experienced,

the total line becomes inoperational

Registration process

One Stop Registration Office

Page 32: UAE National ID Card Progam

A national vision towards a better future for the United Arab Emirates

Short Form

Issue/Produce ID cards to citizens and residents and minimise potential noise from public (make it smooth!).

Stage I

Interface/Integrate

with organisation

Interfacing and Integration with:

• Ministry of Labour (MoL)

• Ministry of Justice (MoJ)

• Ministry of Interior (MoI)

• Ministry of Education (MoE)

• Ministry of Higher Ed (MoEd)

• Ministry of Health (MoH)

Stage III

Promote the use of the

Card

Promote (enforce) the presentation of ID card as a means for identity verification and pre-requisite to benefit/access to a government services.

Stage II

data warehouse

Project Stages …

Page 33: UAE National ID Card Progam

A national vision towards a better future for the United Arab Emirates

Marketing Driven Enrolment

8-14 Registration Centres

Residency issuance stage

Full Enrolment

mid 2007-

Mass1/1/2006

GO Live

Registration limited to gov. organisations

staff and their families

Interim Enrolment

Registration limited to Military,

Interior, and Police

Pilot Enrolment(System Testing)

June/2005

140,000total enrolled so far

9,000enrolled

Enrolment Strategy

Target: to enrol total population of 5 million ..

Page 34: UAE National ID Card Progam

A national vision towards a better future for the United Arab Emirates

Scope Creep

Time

Budget Scope

Page 35: UAE National ID Card Progam

A national vision towards a better future for the United Arab Emirates

An example of varying interpretations of user requirements:

Page 36: UAE National ID Card Progam

A national vision towards a better future for the United Arab Emirates

Suitability Accuracy

Interoperability Security

Functionality compliance

Maturity

Fault tolerance Recoverability

Reliability Compliance

Understand

ability Learnability Operability

Attractiveness

Usability Compliance

Time behaviour

Resource utilisation

Efficiency Compliance

Analysability Changeability

Stability Testability

Maintainability Compliance

Adaptability Installability Co-existence Replaceability

Portability Compliance

Are the required

functions available

in the software?

How reliable is the

software?

Is the software

easy to use?

How efficient is

the software?

How easy is to

modify the

software?

How easy is to

transfer the

software to

another environment?

Functionality

Reliability

Usability

Efficiency

Maintainability

Portability

Quality Acceptance Framework …

ISO/IEC 9126

Page 37: UAE National ID Card Progam

Thank you...

Ali M. Al-KhouriDeputy Director General

Emirates IDentity Authority

E-mail: [email protected]