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SurveyMonkey CEO, Dave Goldberg, visits with Emily Chang of Bloomberg West to discuss the latest data on ride-sharing and car-sharing services.
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79.52% 726
8.21% 75
0.77% 7
0.66% 6
2.41% 22
1.20% 11
5.59% 51
1.64% 15
Q1 What form of transportation do you usemost?
Answered: 913 Skipped: 0
Total 913
Personal car
Public transit(e.g. bus,...
Taxi
Motorcycle
Bike
Ridesharing/app-...
Walk
Other (pleasespecify)
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Answer Choices Responses
Personal car
Public transit (e.g. bus, subway, train, ferry, or light rail)
Taxi
Motorcycle
Bike
Ride sharing/app-based transportation (e.g. Uber, Lyft)
Walk
Other (please specify)
1 / 25
Transportation Habits
11.72% 107
88.28% 806
Q2 Have you ever used ride-sharing/app-based transportation service? (e.g. Uber,
Lyft)Answered: 913 Skipped: 0
Total 913
Yes
No
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Answer Choices Responses
Yes
No
2 / 25
Transportation Habits
10.87% 10
70.65% 65
6.52% 6
2.17% 2
9.78% 9
Q3 Which ride-sharing/app-basedtransportation services do you use the
most?Answered: 92 Skipped: 821
Total 92
Lyft
Uber
Sidecar
Flywheel
Other (pleasespecify)
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Answer Choices Responses
Lyft
Uber
Sidecar
Flywheel
Other (please specify)
3 / 25
Transportation Habits
1.09% 1
5.43% 5
20.65% 19
46.74% 43
26.09% 24
Q4 How often do you use ride-sharing/app-based transportation services?
Answered: 92 Skipped: 821
Total 92
Every day
A few timesper week
A few timesper month
Once a monthor less
Once a year orless
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Answer Choices Responses
Every day
A few times per week
A few times per month
Once a month or less
Once a year or less
4 / 25
Transportation Habits
44.57% 41
11.96% 11
9.78% 9
1.09% 1
9.78% 9
7.61% 7
7.61% 7
7.61% 7
Q5 What do you like most about ride-sharing/app-based transportation services?
Answered: 92 Skipped: 821
Total 92
Ease of use
Payment issynced to my...
Speed
Safety
Cost-effective
Ability totrack driver...
Ability todetermine co...
Other (pleasespecify)
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Answer Choices Responses
Ease of use
Payment is synced to my phone
Speed
Safety
Cost-effective
Ability to track driver’s location
Ability to determine cost of trip
Other (please specify)
5 / 25
Transportation Habits
4.35% 4
4.35% 4
5.43% 5
7.61% 7
8.70% 8
11.96% 11
14.13% 13
35.87% 33
7.61% 7
Q6 What do you dislike most about theseservices?
Answered: 92 Skipped: 821
Total 92
Dirty or messycars
Unfriendly orrude drivers
Overlyfriendly or...
Poorly chosenroute by...
Lack ofavailable...
Long waittimes for...
Expensive
There isnothing I...
Other (pleasespecify)
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Answer Choices Responses
Dirty or messy cars
Unfriendly or rude drivers
Overly friendly or chatty drivers
Poorly chosen route by drivers
Lack of available drivers
Long wait times for available drivers
Expensive
There is nothing I dislike about this service
Other (please specify)
6 / 25
Transportation Habits
6.16% 49
4.28% 34
6.42% 51
6.42% 51
30.57% 243
46.16% 367
Q7 What is the primary reason you have notused ride-sharing/app-based transportation
services?Answered: 795 Skipped: 118
Total 795
Not safe
Not trustworthy
Don’t know howto use it
Too expensive
Not availablein my area
Unfamiliarwith...
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Answer Choices Responses
Not safe
Not trustworthy
Don’t know how to use it
Too expensive
Not available in my area
Unfamiliar with ride-sharing/app-based transportation services
7 / 25
Transportation Habits
4.74% 42
95.26% 845
Q8 Have you ever used a car-sharingservices? (e.g. Zipcar, RelayRides)
Answered: 887 Skipped: 26
Total 887
Yes
No
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Answer Choices Responses
Yes
No
8 / 25
Transportation Habits
68.29% 28
4.88% 2
0.00% 0
7.32% 3
19.51% 8
Q9 Which car-sharing service do you usemost often?
Answered: 41 Skipped: 872
Total 41
Zipcar
Zimride
Getaround
RelayRides
Other (pleasespecify)
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Answer Choices Responses
Zipcar
Zimride
Getaround
RelayRides
Other (please specify)
9 / 25
Transportation Habits
7.32% 3
7.32% 3
4.88% 2
21.95% 9
58.54% 24
Q10 How often do you use car-sharingservices?
Answered: 41 Skipped: 872
Total 41
Every day
A few timesper week
A few timesper month
Once a monthor less
Once a year orless
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Answer Choices Responses
Every day
A few times per week
A few times per month
Once a month or less
Once a year or less
10 / 25
Transportation Habits
3.44% 29
3.55% 30
6.75% 57
7.23% 61
31.16% 263
47.87% 404
Q11 What is the primary reason you havenot used car-sharing services? (e.g. Zipcar,
Relay Rides)Answered: 844 Skipped: 69
Total 844
Not safe
Not trustworthy
Don’t know howto use it
Too expensive
Not availablein my area
Unfamiliarwith...
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Answer Choices Responses
Not safe
Not trustworthy
Don’t know how to use it
Too expensive
Not available in my area
Unfamiliar with car-sharing services
11 / 25
Transportation Habits
34.01% 300
65.99% 582
Q12 Have you ever used any mobile appsrelated to public transportation (e.g. buses,
trains, metros)?Answered: 882 Skipped: 31
Total 882
Yes
No
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Answer Choices Responses
Yes
No
12 / 25
Transportation Habits
6.10% 18
10.51% 31
10.85% 32
28.47% 84
44.07% 130
Q13 How often do you use publictransportation-related apps?
Answered: 295 Skipped: 618
Total 295
Every day
A few timesper week
A few timesper month
Once a monthor less
Once a year orless
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Answer Choices Responses
Every day
A few times per week
A few times per month
Once a month or less
Once a year or less
13 / 25
Transportation Habits
26.51% 79
35.91% 107
22.48% 67
12.08% 36
3.02% 9
Q14 Do you find these apps helpful?Answered: 298 Skipped: 615
Total 298
Extremelyhelpful
Quite helpful
Moderatelyhelpful
Slightlyhelpful
Not at allhelpful
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Answer Choices Responses
Extremely helpful
Quite helpful
Moderately helpful
Slightly helpful
Not at all helpful
14 / 25
Transportation Habits
1.91% 11
1.73% 10
8.49% 49
5.89% 34
1.04% 6
24.09% 139
56.85% 328
Q15 What is the primary reason you havenot used public transportation-related
apps?Answered: 577 Skipped: 336
Total 577
Not safe
Not trustworthy
Not helpful
Don’t know howto use it
Too expensive
Not availablein my area
Unfamiliarwith public...
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Answer Choices Responses
Not safe
Not trustworthy
Not helpful
Don’t know how to use it
Too expensive
Not available in my area
Unfamiliar with public transportation-related apps
15 / 25
Transportation Habits
89.73% 786
10.27% 90
Q16 Have you ever used mobile apps orGPS devices for maps or directions? (e.g.Google, Maps, Apple Maps, in-car GPS)
Answered: 876 Skipped: 37
Total 876
Yes
No
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Answer Choices Responses
Yes
No
16 / 25
Transportation Habits
8.65% 68
24.05% 189
33.84% 266
25.70% 202
7.76% 61
Q17 How often do you use mobile apps orGPS for maps or directions? (e.g. Google
Maps, Apple Maps, in-car GPS)Answered: 786 Skipped: 127
Total 786
Every day
A few timesper week
A few timesper month
Once a monthor less
Once a year orless
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Answer Choices Responses
Every day
A few times per week
A few times per month
Once a month or less
Once a year or less
17 / 25
Transportation Habits
30.48% 267
69.52% 609
Q18 Have you ever used mobile appsaffiliated with an airline?
Answered: 876 Skipped: 37
Total 876
Yes
No
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Answer Choices Responses
Yes
No
18 / 25
Transportation Habits
24.72% 66
13.86% 37
54.68% 146
0.75% 2
5.99% 16
Q19 What do you use airline-related appsfor most often?
Answered: 267 Skipped: 646
Total 267
Researchingtravel/flights
Booking travel
Checking thestatus of...
Checking milesor points
Other (pleasespecify)
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Answer Choices Responses
Researching travel/flights
Booking travel
Checking the status of flights
Checking miles or points
Other (please specify)
19 / 25
Transportation Habits
0.00% 0
3.00% 8
14.61% 39
49.06% 131
33.33% 89
Q20 How often do you use airline-relatedapps?
Answered: 267 Skipped: 646
Total 267
Every day
A few timesper week
A few timesper month
Once a monthor less
Once a year orless
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Answer Choices Responses
Every day
A few times per week
A few times per month
Once a month or less
Once a year or less
20 / 25
Transportation Habits
47.64% 403
52.36% 443
Q21 GenderAnswered: 846 Skipped: 67
Total 846
Male
Female
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Answer Choices Responses
Male
Female
21 / 25
Transportation Habits
0.00% 0
21.16% 179
25.53% 216
27.42% 232
25.89% 219
Q22 AgeAnswered: 846 Skipped: 67
Total 846
< 18
18-29
30-44
45-60
> 60
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Answer Choices Responses
< 18
18-29
30-44
45-60
> 60
22 / 25
Transportation Habits
10.69% 73
21.08% 144
36.31% 248
18.30% 125
13.62% 93
Q23 Household IncomeAnswered: 683 Skipped: 230
Total 683
$0 - $24,999
$25,000 -$49,999
$50,000 -$99,999
$100,000 -$149,999
$150,000+
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Answer Choices Responses
$0 - $24,999
$25,000 - $49,999
$50,000 - $99,999
$100,000 - $149,999
$150,000+
23 / 25
Transportation Habits
1.07% 9
10.21% 86
31.35% 264
33.73% 284
23.63% 199
Q24 EducationAnswered: 842 Skipped: 71
Total 842
Less than highschool degree
High schooldegree
Some collegeor Associate...
Bachelor degree
Graduate degree
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Answer Choices Responses
Less than high school degree
High school degree
Some college or Associate degree
Bachelor degree
Graduate degree
24 / 25
Transportation Habits
6.19% 52
12.74% 107
14.29% 120
6.07% 51
17.02% 143
3.45% 29
8.69% 73
8.69% 73
22.86% 192
Q25 Location (Census Region)Answered: 840 Skipped: 73
Total 840
New England
Middle Atlantic
East NorthCentral
West NorthCentral
South Atlantic
East SouthCentral
West SouthCentral
Mountain
Pacific
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Answer Choices Responses
New England
Middle Atlantic
East North Central
West North Central
South Atlantic
East South Central
West South Central
Mountain
Pacific
25 / 25
Transportation Habits
