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December 8, 2009 meeting of the Academic Computing Support Forum [ACSF] at the University of Michigan. Details UMMA's implementation of Zimbra - called MeritMail - a hosted service by Merit Networks, Inc.
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Brian Cors and John Turner - UMMA InfoTechRob Golden - VP R&D, Merit Networks
ACSF | Tuesday December 8th, 2009
UMMA, Merit & Zimbra
What/Who is UMMA
PASTLimited collaborative interaction
SOFTWARE | Mac-centric and costly
MOBILE | Limited device support
No standard applications
No integration between email/calendar
DESIRESSupport for increased resources & locations
Reduce inefficiency
Increase productivity
DESIRESMobile devices on the rise
ACCESS | Direct and/or open access to data
Platform independent
Web-based
Reduce hardware & software costs
REQUIREMENTSROBUST | Enterprise-level solution
EFFICIENT | Affordable and reliable
MAINTENANCE | Low requirements
INTERFACE | Easy-to-use
VIBRANCY | Continued development activity
CULTURESmall university department
Non-academic unit
Arts-based non-profit organization
USER BASE | Most are not "power" users
Few experienced with enterprise-level
PROCESSINVESTIGATION | Began years ago
Pre Zimbra 5 | Promising, but wasn't ready
EXPLORATION | Now Up-to-Date/Contact
Continuing use not an option
Poor customer support
Delay of new version with needed features
PROCESSEXPLORATION | ITS Exchange and Entourage
High cost for small unit
Outlook vs. Entourage
EXPLORATION | Google Apps
Concerns about future use of data & security
EVALUATION | Zimbra 5
EMU Zimbra Migration Study Results
1010
Who is ?
• Merit was founded 40 years ago to connect the Big 3 Universities in Michigan – UM, Wayne State and Michigan State
• A non-profit corp owned by 12 of Michigan’s public Universities
• Built NSFNet (a foundation of the Internet) with IBM and MCI in the 60’s and 70’s
• Owns and operates one of the largest regional optical networks
• Provides NOC Services to UM
• Merit provides Internet and I2 access to over 250 Members in Michigan 65% of the Higher Eds
50% of the Larger ISD’s
45% of the Libraries
2% of Hospitals
1111
in a Nutshell • A hosted eMail Service for Educational Institutions• >50% Less than the Cost of Owning an eMail System • A complete, professional email service – An Exchange Alternative
• A fixed, monthly fee per account – No Capital, HW or SW costs
• Unlimited Storage
• 3-9’s SLA
• No ads, data mining – always a High-Integrity Service
• A full feature set including group calendaring, spam and virus
protection and multi-mode messaging options
• Back-ups, DR, and regulatory/LEA compliance – included
• Optional advanced features like: Archiving, andMobile Support: Blackberry, iPhone, Windows Mobile, Palm, Symbian, etc.
1212
250,000 Accounts
1313
Zimbra Features
Desktop Clients
+ Outlook Connector+ Apple Desktop sync Zimbra Desktop POP, IMAP, iCal CalDAV
End User
Mail, Address Book, Documents, Calendar, Tasks, Briefcase Advanced (AJAX) & Standard (HTML) Web Client Access HTML attachment indexing and rendering Mobile Option xHTML interface for iPhone and other devices Sharing calendar with internal or external users Basic Zimlets (dates, names, Yahoo! maps, Flickr, URL, Local) Mobile Options: iPhone, Windows Mobile, Symbian, Palm, and BlackBerry
Admin Controls
Unlimited mailbox/attachment size, optional retention policies LDAP Integration No mailbox or folder expiration policies Optional Zimlets Email forwarding for dual delivery Integration via SSO Daily backups for catastrophic failures Customer care domain controls Domain administrative controls
Support & Terms
No ads Branding 7x24 Phone/email support for outages 99.99% target uptime Online support resources
IMPLEMENTATIONPlanning
Discussions with management
Meetings with Merit
Testing
InfoTech Department
Administration Department
IMPLEMENTATIONMigration
PERSONAL | Individual, manual migration
TRAINING | Email & individual calendaring
TRANSFER | UMich IMAP to Merit Zimbra
BENEFIT | Allowed for one-on-one instruction with smaller staff
IMPLEMENTATIONFull Deployment
After all user migrations
TRAINING | Shared calendaring
SUPPORT | Documentation preparation
IMPLEMENTATIONHolding Off
BRIEFCASE | Document storage
DOCUMENTS | Wiki-based interaction
CHAT | Jabber-based instant messaging
VOIP | No VOIP, using ITCOM telephony
TASKS | Shared tasks
NOW & MOVING FORWARD
DEPLOYMENT | All users deployed
CALENDAR | Sharing within and outside of UMMA
MOBILE | 20-30 users on iPhone with ActiveSync
UPDATES | Zimbra Collaboration Suite 6
CHAT | Use chat within Zimbra and with iChat
ZIMBRA WISH LIST
ICS STREAMS | Server-based auto refresh needed
PERMISSIONS | Group-level Permissions/Invitations
ADMINISTRATION | Domain vs. Root level admin
OFFLINE CLIENT | Java-based, slow, calendar issues
QUESTIONS?
Brian Cors and John Turner - UMMA InfoTechRob Golden - VP R&D, Merit Networks
ACSF | Tuesday December 8th, 2009
UMMA, Merit & Zimbra