Usability 20 1192632122504580 3

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  • 1. Usability 2.0 usability as a conversation
  • 2. Karyn Zuidinga Senior Information Architect office: 604 669 7655 mobile: 778 386 6982 karyn@analyticdesigngroup.com Analytic Design Group Suite 300 - 1300 Richards Vancouver British Columbia V6B 3G6 Canada www.analyticdesigngroup.com Greg Bell User Experience Designer office: 604 669 7655 mobile: 778 995 1014 greg@analyticdesigngroup.com Analytic Design Group Suite 300 - 1300 Richards Vancouver British Columbia V6B 3G6 Canada www.analyticdesigngroup.com
  • 3. Usability 2.0 usability as a conversation
  • 4. *disclaimer Work in progress.
  • 5. Ever done a usability test, gone to the trouble of writing that killer report and seen the results go nowhere?
  • 6. Ever have to read someone elses usability test report and think youve found the cure for insomnia?
  • 7. Usability Reports vs Office Hours Slept 5 Number of Usability Reports to Read 4 3 2 1 0 0 1 2 3 4 5 Hours slept during office hours
  • 8. The user experience of usability.
  • 9. Mobile Device OOBE Testing
  • 10. Mobile Device OOBE Testing Out of Box Experience
  • 11. Post-test: - Getting Started Guide - Screen Clings - Other In-Box Materials - Device Changes
  • 12. The Situation (6 months ago)
  • 13. Limited client engagement.
  • 14. Results were not getting to who they needed to.
  • 15. Discussion ends after reporting.
  • 16. So, we did what we do best.
  • 17. User Experience Analysis of Usability Testing
  • 18. Project Completion Usability Project Project Kick Off
  • 19. Project Completion Usability Project Project Kick Off
  • 20. Usability Project Project Completion Project Kick Off Planning Recruiting Usability Testing Data Analysis Reporting
  • 21. Usability Project Project Completion Project Kick Off Planning Recruiting Usability Testing Data Analysis Reporting
  • 22. Usability Project Project Completion Project Kick Off Planning Recruiting Usability Testing Data Analysis Reporting
  • 23. Problem: How do we engage clients and get them excited about testing? (and get more people to show up)
  • 24. Collaborative Planning with Client
  • 25. Wiki space for Task List & Test Plan
  • 26. Engage clients on a deeper level before beginning testing.
  • 27. Usability Project Project Completion Project Kick Off Planning Recruiting Usability Testing Data Analysis Reporting
  • 28. Usability Project Project Completion Project Kick Off Planning Recruiting Usability Testing Data Analysis Reporting
  • 29. Problem: Difficult to get a recruiting company to engage in finding the RIGHT people.
  • 30. Recruiting Screener
  • 31. Personas for recruiters.
  • 32. Recruiters engaged on a new level and the testing was more successful.
  • 33. Usability Project Project Completion Project Kick Off Planning Recruiting Usability Testing Data Analysis Reporting
  • 34. Usability Project Project Completion Project Kick Off Planning Recruiting Usability Testing Data Analysis Reporting
  • 35. Problem: Difficult to record easy to analyze data
  • 36. Problem: Difficult to get notes from the entire team who is attending testing.
  • 37. Problem: Difficult to create video clips after testing.
  • 38. 1. The People 2. The Notepad 3. The Video System
  • 39. The People 1. The Facilitator 2. The Observer 3. The Schmoozer
  • 40. Invite as many people from the client team as possible.
  • 41. 1. The People 2. The Notepad 3. The Video System
  • 42. The Notepad Study: _____________________________ Use GSG? Yes No 1 Make a Phone Call User ID: ___________ Notes By: ___________________________ Finished w/ Ease Completed w/ Difculty Failed to Complete Use GSG? Yes No 2 Set up Voicemail Finished w/ Ease Completed w/ Difculty Failed to Complete Use GSG? Yes No 3 Send a Text Message Finished w/ Ease Completed w/ Difculty Failed to Complete Use GSG? Yes No 4 Take a Photo & Send MMS Finished w/ Ease Completed w/ Difculty Failed to Complete Use GSG? Yes No 5 Make a Video Share Call Finished w/ Ease Completed w/ Difculty Failed to Complete Use GSG? Yes No 6 Set Up & Send an IM Finished w/ Ease Completed w/ Difculty Failed to Complete Use GSG? Yes No 7 Go to a Website Finished w/ Ease Completed w/ Difculty Failed to Complete Use GSG? Yes