May 2013

SAP IT Process Automation By Cisco Driving Operational Excellence with Automation

©  2011 SAP AG. All rights reserved / Page 2

Together we Drive Greater Innovation, Choice, and Benefits

“We are pleased to deliver and partner with SAP. You will see us accelerate …. the opportunity about the next generation data center,…. transitions around virtualization and cloud really come to life in ways that benefit our joint customers.”

“…. we need to innovate …..by focusing on what we’re good at, which is business software and work with partners like Cisco …. which are very good at what they do. Focusing on companies that innovate is a better combination for customers. …. more innovation faster…And they don’t feel locked in. ” John Chambers

President and CEO, Cisco

Bill McDermott Co-CEO, SAP

“….. Cisco, … are great partners of ours, because we encourage more innovation and the more things that can be done more efficiently in the cloud helps us.”

Jim Hagemann-Snabe Co-CEO, SAP

©  2011 SAP AG. All rights reserved / Page 3

SAP Solutions Extensions (SOLEX) Partnership

SAP Global Reseller Agreement SAP IT Process Automation by Cisco

Accelerate Innovation

Reduce TCO Automating Operational

Best Practices

©  2012 SAP AG. All rights reserved. 4

The changing SAP landscape

Increased SAP Landscape Integration

2000 2007 2012+

Business Networks No. of users

Enterprise Service

Respository

SAP ERP

SCM

CRM

PLM

SRM

Web Sphere

.NET

ISV Solution

Home Grown

Non-SAP Apps

User Experience

SA

P N

etW

eave

r

SAP R/3

Manguistics

Legacy System

SAP CRM

SAP EP 7.0

Spread Sheet

Peoplesoft HR

Documentum

Legacy System Outlook

Siebel

Manugistics

SAP XI

SAP EP 6.0

External Web

SAP BW

SAP R/3

ITPA Low

ers TCO

and R

educes Risk

TCO

©  2012 SAP AG. All rights reserved. 5

Manual SAP Operations Challenge

Manual Procedures Built-in Content Automation

Engine Visibility & Control

IT PROCESS AUTOMATION DRIVES YOU IN THIS DIRECTION

©  2012 SAP AG. All rights reserved. 6

SAP IT Process Automation by Cisco

Intelligent Incidents

Intelligent Actions

Optimized SAP Operations

Manual SAP Operations

Business Value:   Reduce time, effort and risk

  Automate manual tasks   Lower TCO

  Greater operational continuity   Operational visibility and control   Higher SLA’s

  Adopt and leverage best practices   Across the entire SAP landscape   Start HANA best practices from Day-1

©  2012 SAP AG. All rights reserved. 7

SAP IT Process Automation Options

Included

Optional

Optional – currently in ramp-up

Option for incident response

Option for IT task automation

Option for SAP NetWeaver BW and

SAP BOBJ

Option for SAP Solution Manager Option for SAP HANA

SAP Predefined and Configured Content

Over 450+ process flows

IT landscape process activities + adapters

IT process automation client, database & server

SAP IT Process Automation by Cisco Automation options for SAP solutions

SAP NetWeaver Landscape

Virtualization Management 2.0

For end-to-end system copy and

refresh

©  2012 SAP AG. All rights reserved. 8

Best Practices Content for All SAP Applications Including SAP HANA! More than 400 pre-package automation packs and 400+ process activities growing…

HANA  -­‐  Detect  Disconnected  Session   SAP  -­‐  HANA  HANA  -­‐  Data  Volumes  Informa9on   SAP  -­‐  HANA  HANA  TREX  -­‐  Restart  Service   SAP  -­‐  HANA  HANA  -­‐  Memory  Management   SAP  -­‐  HANA  HANA  TREX  -­‐  Get  Long  Running  Threads   SAP  -­‐  HANA  HANA  -­‐  Global  CPU  Sta9s9cs   SAP  -­‐  HANA  HANA  -­‐  Get  Process  List   SAP  -­‐  HANA  HANA  -­‐  Stop  Instance   SAP  -­‐  HANA  HANA  -­‐  Data  Volumes  Shrink   SAP  -­‐  HANA  HANA  TREX    Execute  Index  Query   SAP  -­‐  HANA  HANA  -­‐  Landscape  Overview   SAP  -­‐  HANA  HANA  TREX  -­‐  Delete  Index   SAP  -­‐  HANA  HANA  TREX  -­‐  Get  Alerts   SAP  -­‐  HANA  HANA  -­‐  Memory  Garbage  Collec9on   SAP  -­‐  HANA  HANA  -­‐  Largest  Row  Store  Tables   SAP  -­‐  HANA  HANA  TREX  -­‐  Get  Landscape  Summary   SAP  -­‐  HANA  HANA  TREX  -­‐  Get  Indexes   SAP  -­‐  HANA  HANA  -­‐  Last  Savepoints   SAP  -­‐  HANA  HANA  TREX  -­‐  Delete  All  Indexes   SAP  -­‐  HANA  HANA  CPU  Usage   SAP  -­‐  HANA  HANA  -­‐  Execute  Savepoint   SAP  -­‐  HANA  HANA  TREX    Checklist   SAP  -­‐  HANA  HANA  -­‐  Linux  File  System  Usage   SAP  -­‐  HANA  HANA  TREX  -­‐  Preload  Index   SAP  -­‐  HANA  HANA  -­‐  Expensive  Statements   SAP  -­‐  HANA  HANA  -­‐  Execute  Complete  Backup   SAP  -­‐  HANA  

©  2012 SAP AG. All rights reserved. 9

Integrate SAP HANA monitoring with 3rd party tools Quickly leverage and integrate SAP HANA monitoring with existing ITIL and Run SAP tools. Even go beyond monitoring with SAP ITPA enhanced incident response capabilities .

Ensure SLA levels will be supported SAP ITPA automates administrative and health check routines for SAP HANA and source systems! For instance, SAP ITPA can proactively detect issues before the business knows that data hasn’t been propagated to key reports.

Resolve issues automatically When data stops flowing, SAP HANA isn’t serving the business. When authorization errors occur or data replication fails from a source system, users are impacted. Instead, leverage SAP ITPA to automatically detect, resolve, and restart failed processes.

SAP IT Process Automation (ITPA) by Cisco Achieve SAP HANA Operational Best Practices through Automation

Lower Your TCO and Reduce Risk: •  Business disruptions when critical piece of the

landscape goes down.

•  Critical server slow down or a replication process takes down source database.

•  Painful and time consuming manual processes to problem identification and return back to stable state after an system outage.

•  Higher unplanned downtime and lost business opportunity.

Automate Best Practices from Day 1!

©  2012 SAP AG. All rights reserved. 10

Demo Scenario – High CPU On Selected Hosts

SAP ITPA Detects OS CPU peak and connects to only host with issue for OS diagnostics

SAP ITPA:   Receives CPU Utilization Alert from HANA Studio   Finds individual hosts with CPU peak   ITPA connects and runs advanced OS diagnostics only affected

hosts

CPUs one of hosts peaking at 100%

Non-HANA Linux processes in endless loop

©  2012 SAP AG. All rights reserved. 11

Demo

©  2012 SAP AG. All rights reserved. 12

5-Year Project Economics

Net Cash Benefits $9.0m

NPV of Cash Benefits $6.5m

IRR 109%

Payback <12 months

Benefit Assumptions   $50k initial implementation   Benefits ramp up to 100%

within three quarters   8.7% weighted average cost of

capital based on public sources

Cash Flows ($000)

-1.0

2.0

-0.5

0.5

-1.5

1.0

2017 2016 2015 2014 2013 2012

1.5

2.5

3.0

0.0

Total Costs Hard Benefits Productivity Benefits HANA Benefits

SAP IT Process Automation by Cisco Reduces the risk and lowers TCO

This chart shows ITPA ROI for a large SAP user ROI projections are developed for individual SAP users upon request

©  2012 SAP AG. All rights reserved. 13

SAP IT Process Automation by Cisco Implements HANA Best Practices “Day-1”

HANA Best Practices:   Enables customers starting out on HANA to

start with HANA best practices—from Day 1 instead of learning them as they go. This is important because:

•  HANA is very different from Oracle or DB2, and there is a learning curve.

•  HANA is new, and the large pool of DBA talent that’s available for traditional databases isn’t available for HANA yet.

  ITPA identifies and fixes problems before they impact the business. This includes user errors, such as poorly constructed queries.

©  2012 SAP AG. All rights reserved. 14

SAP IT Process Automation by Cisco Key takeaways

Enables IT to become a “Value Center” by IT delivering higher IT operational efficiencies and higher quality services to the business

Focus on Business

Enables domain experts to focus on delivering forward facing services for the business

Resource Optimization

SAP Best Practices “Automated” with quality checkpoints and governance

Best Practices “Day 1”

Thank you !