VMUGIT UC 2013 - 08c Falconstor

Copyright © FalconStor Software 2013 · All Rights Reserved

Massimo Della VedovaSenior Sales ManagerNT Nuove Tecnologie

Falconstor Premier Business Partner

Storage Virtualization and DR solutions

Falconstor NSS in Desktop and Server virtualization

E.N.A.I.P. FVG Case History

Marco MazzuccoSolution ArchitectFalconstor Italy

Usage RightsCopyright © 2013 FalconStor Software · All Rights Reserved

Storage virtualization & DR solutions

2

• 23 in country offices• 24/7 follow the sun support• Development in Asia and

US• Localized Marketing• Local Sales

World View – Local Presence

• Founded in 2000

(NASDAQ:FALC)• Leader and innovator of:

• Virtual Tape Library (VTL)

• Storage Virtualization (NSS)

• Continuous Data Protection (CDP)

Company Snapshot

Company Overview



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Our Business is Protecting Your Business

STORAGE VIRTUALIZATION

& DATA MIGRATION

FalconStor® Network

Storage Server (NSS)

DATA DEDUPLICATION

FalconStor® Virtual Tape

Library (VTL)

FalconStor® File-interface

Deduplication System (FDS)

BACKUP & DISASTER

RECOVERY

FalconStor® Continuous

Data Protector (CDP)

FalconStor® Network

Storage Server (NSS)



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Leading global firms, from hedge

funds to Tier 1 Financial Institutions

GovernmentGovernmentEnergyEnergyHealthcareHealthcare

Manufacturing/DistributionManufacturing/DistributionHigher EducationHigher EducationTechnology and ServicesTechnology and Services

Financial ServicesFinancial Services

Diverse Base of 30,000 Customers Worldwide



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Business Continuity – NSS

Optimized Storage – Dedupe

Storage Virtualization/Data Migration – NSS

Disaster Recovery – CDP/NSS

A Complete and Manageable Stack



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Chi è NT Nuove Tecnologie ?www.ntonline.it

ProduzionePC

Workstation

Server

Storage

VirtualizzazioneServer

Desktop & Workstation

Storage

NetworkingLAN, WAN, WLAN

Bandwidth Management &

Compression

Wireless Solutions

SecurityFirewall, Virus Protection,

Antispam , Content

filtering, Unified Threat

Management, EndPoint

protection,Data

Encryption..

Backup & Disaster

RecoveryCluster Deduplication

Systems

Cluster Virtual Tape Library

Tape Library

Servizi post venditaProactive Monitoring NSO

HW & SW On-Site Italia

www.e-Pro.it



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IN QUESTA SEDUTA ANALIZZEREMO COME FALCONSTOR NSS SUPPORTA:

• la virtualizzazione Server • la virtualizzazione del Desktop

• il business continuity e il Disaster Recovery

Nella soluzione sviluppata da NT Nuove Tecnologie per ENAIP FVG



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• ENAIP Friuli Venezia Giulia è un’impresa sociale senza fini di lucro fondata nel 1979 che aderisce ad ENAIPNazionale, promosso dalle ACLI nel 1951. Ha come obiettivo la valorizzazione delle risorse umane e come areeprioritarie di intervento la formazione, l’orientamento, l'assistenza all’inserimento lavorativo ed alla creazioned’impresa.

• ENAIP FVG si avvale della professionalità di oltre 160 dipendenti suddivisi tra progettisti e coordinatori, orientatori etutor, responsabili di progetto e formatori, personale tecnico e amministrativo. Collabora inoltre con più di 2000consulenti esterni tra progettisti, formatori, tecnici aziendali, docenti universitari, ricercatori e con circa 4000 aziende

• I servizi offerti:› Attività di formazione a catalogo e personalizzata› Attività di formazione in base alle esigenze aziendali› Attività di prima formazione› Consulenza ed analisi dei fabbisogni formativi di imprese, associazioni, Enti Pubblici e Privati› Progetti di stage individuali in azienda› Servizi per l’e-learning

Case study



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Conoscere …

• Le risorse informatiche attuali, distribuzione sul territorio e loro interazione

Direzione generale e 6 centri distribuiti uno per provincia più le sedi di Codroipo, Tolmezzo,Cervignano

• Ogni sede indipendente con proprio Hardware server e desktop, nessuna virtualizzazione oparziale virtualizzazione ( server).

• I centri di Udine (Pasian di Prato) e Trieste sono dotate di figure professionali per il supporto ITdelle proprie sedi e dei centri periferici

• Particolarità della produzione: Offerta formativa dinamica, corsi di prima formazione condidattica su varie materie generali, corsi professionali anche su progettazione/grafica (Autocad,Solidworks Photoshop., ecc..) e utilizzo dell’infrastruttura IT per gli uffici amministrativi



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Problematiche esistenti

• Desktop/Workstations: difficoltà nel manutenere e mantenere aggiornata l’offertaformativa in un ambiente particolarmente dinamico da personale debitamente qualificato

• Costi continui per la sostituzione/smaltimento causa obsolescenza Hardware/Software;

• Interruzione dei servizi dovuti a guasti o problematiche software

• Assorbimento elettrico spesso elevato e non considerato

• La sicurezza dei dati locali e della macchina è spesso involontariamente lasciata aisingoli utenti

• L’adeguamento tramite personale qualificato agli standard aziendali per il provisioningdei sistemi sull’intera area geografica, la movimentazione del personale tecnico verso levarie sedi;

• Tempi lunghi per la predisposizione di nuovi laboratori alle attività formative, l’utilizzo diaule informatiche per corsi diversi durante la giornata;

• Attività di teledidattica assente o limitata

• Server: necessità di consolidare la parte server in una infrastruttura più sicura, gestibile edinamica rispetto a quella esistente distribuita prevalentemente su varie unità fisiche.Business continuity.

• Storage: mancanza di una SAN, sicurezza dei dati demandata ai sistemi di BackUp deisingoli server, impossibilità di assegnazione di storage «on demand», impossibilità digarantire maggiori performances per applicazioni + esigenti, storage obsoleti noncompat. vSphere 5/VAAI



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Desktop & Server virtualization VMWareView 5.0 e vSphere 5.0

• Riduzione di risorse locali (le elaborazioni vengono eseguite sui

servers) con conseguente allungamento della vita delle postazioni di

lavoro

• Riduzione dell’impegno economico, i Thin Client hanno prezzi

d’acquisto inferiori ai PC e sono meno soggetti ad obsolescenza,

guasti o usura. Riutilizzo PC obsoleti. Riduzione dei costi energetici

• Semplificazione della gestione globale degli uffici e in particolar modo delle aule

didattiche. Distribuzione semplificata e immediata di aggiornamenti software e delle

policy degli accessi.

• Riduzione dei tempi di manutenzione in caso di guasto: più semplice il rimpiazzo di una

unità Thin Client (o di PC come client virtuale)

• Consolidamento della gestione della rete informatica dei punti formativi regionali,

permettendo la manutenzione o il provisioning dei sistemi da remoto.

• Permettere l’accesso ai docenti ed agli studenti alla piattaforma formativa da postazioni

remote di altre sedi ENAIP oppure direttamente da casa.

• Garantire uniformità dell’offerta formativa tra tutte le sedi regionali.

• Server consolidation: HA Server Host, vMotion, gestione centralizzata, Backup & DR

… quale storage ???



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Server, 20 VM

Performances I/O, VAAI

Storage dinamico

eterogeneo per risorse

esistenti e future certifiche

VMWare /VAAI

Business continuity

HA/vMotion server e

fault tolerant storage

Desktop

Backup/Replica/Mirror

?Server & application

Backup/Repliche,

quiescenti, RPO/RTO

Disaster recovery

server, desktop

ENAIP FVG Pasian di Prato (Direzione Generale)

Versatilità e Scalabilità

futura

Desktop, 500 VDI



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FALCONSTOR NSS H.A. GATEWAY

• Architettura H.A. a doppio nodo Attivo/Attivo• Snapshots, journaling (CDP), remote replication• Scalabile oltre PB+ e 64TB per LUN • Scalabilità con supporto storage eterogeneo• Connettività iSCSI, Fibre Channel (FC), and

FCoE• Supporto server fisici o virtuali Microsoft

Windows, Linux, Unix, Solaris, HP-UX• Mirror volumi sync-asyncronous• Fino a 1000 Snapshots con consistenza

dell’applicazione (TimeMark®/TimeView®) per LUN e CDP, alta granularità dei recovery points

• Ottimizzazione delle repliche via WAN via MicroScan™ compressione & encryption con riduzione dell’ampiezza di banda e sicurezza

• Recovery agents• Recovery automatizzato di VM o interi siti

mezzo RecoverTrac™ tool.• Supporta P2P, P2V, and V2V recovery• Data tiering, suddivisione in pool per

prestazioni e affidablità delle unità disco

• Thin provisioning

• Ottimizzazione I/O performance storage per applicazioni mission-critical

• Alternate-READ mirror dei volumi, tecnologie HotZone® and SafeCache™ incrementano le performances READ/WRITE

• Supporto VMware VAAI per lo storagevMotion, data mobility tra differenti storageprotocols e vendor arrays.

• Integrazione certificata con VMware Site Recovery Manager 5 (Storage Replication Adapter)

• Amministrazione semplificata (int. Grafica)

• SNMP Integration

• capacity-based pricing



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16



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storage virtualization ?

• Creazione di singoli o multiplivolumi:

Da singole unità disco

Dall’unione di diverse unità disco

– LUN fisiche e virtuali fino a

64TB

– Espansione delle LUN online on demand

– Indipendenza da tecnologia o

brand

– Compatibilità software..

Virtual disks

Physical disks



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NSS gateway High Availability

• H.A. NSS Gateway configurabili

in doppio nodo Attivo/Attivo o

Attivo/Passivo

• Ogni nodo NSS supporta ilproprio set di client durante la

normale attività

• In caso di fail di uno dei due nodiil secondo nodo prende in carico

tutti i clients e le attività del nodo

inattivo

Shared Storage Failover

SAN



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Mirroring

• Disponibile per ogni risorsa creata (Disco, snapshot, timeview, cache ecc. )

• Sincrono

• Asincrono

• Throttle configurabile

• Mirror performance monitoring

• “Alternative Read Mirror“

• Migrazione semplificata - “Service mode“



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Boosting performance:

• Falconstor NSS può virtualizzare dispositivi di memoria quali SSD interni o utilizzare sistemi flash array esterni per ottimizzare le prestazioni delle

applicazioni più esigenti

• SafeCache: write cache & read

• HotZone: read cache



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Modelli di applicazione per Virtualized memory

Specific/Fixed

Allocation for Database

Virtualized spinning disk Virtualized memory storage

Logs Data

General Allocation

for any Application

“Hot” disk

sectors identified

and moved to

memory device

Write cache

Automatic Allocation

for any Application



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SafeCache, boost mirror & application disks

Primary disk Secondary slow disk

Seq. write

Rnd. Write

Slow performance disk

High performance disk

Rnd. Write

SafeCache



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HotZone

• VMWare view storming:

Linked Clone

Master Disk

Replica Disk

SSD HotZone

• Rimappa automaticamente i settori

maggiormente utilizzati su dispositivi

con maggiori prestazioni (SSD,

RAMDisk ecc.)

• Riduce l’utilizzo di dispositivi costosi

ad alte prestazioni

• Meccanismo configurabile (read/write,

retain time)



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HotZone configuration



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Falconstor Hotzone & VMWare View storming



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Improving vSphere Performance

VM VM VM

VMware vSphere v4.1/v5

VM VM VM

VMware vCenter Server

Thin/Full

Provisioning

Virtualization

Storage

Data

integrity

Snapshot

Fibre iSCSI (1G/10G)

Generic StorageSSD Storage

SafeCache on SSD

VAAI Main Primitives

1. Hardware Assisted Locking

2. Full Copy

3. Block Zeroing

Extend the value of

VAAI to any storage

Infrastructure



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Example: Cloning VM between 2 LUNs from different SAN Arrays without FalconStor NSS

VM VM VM


VM VM


VM

Clone

VM

Array1 (even with VAAI support)

High Read/WriteIO traffic between

vSphere server andStorage controller

Array2 (even with

VAAI support)

VMVM

WRITE

READ



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How FalconStor NSS extends the value of VAAI to any Storage

VM VM VM


VM VM


Thin/Full

Provisioning

Virtualization

Storage

Data

integrity

Snapshot

Fibre iSCSI (1G/10G)

VAAI features enabled by FalconStor NSS on any downstream storage

VM

Clone

VM

Vendor A Storage (non-VAAI support)

Vendor B Storage (non-VAAI support)

Reduced the utilization of server resources and minimized the IO traffic

between vSphere server and FalconStor NSS

FASTER VMClone/Migration Speed

FalconStor VAAI



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Falconstor Data Protection: Enaip FVG

• Snapshot Agents• SDVA (VA Snap. Director)• Snap Scheduler• Replica

• Snap Scheduler• Replica



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Snapshots agents per applicazioni

• Fino a 1.000 snapshots for

volume

• Recovery immediato da un

qualsiasi “point in time”

• Volumi per il recovery

montabili in modalità

read/write

• Application agents per una

integrità delle transazioni al

100%

MS Exchange Oracle VMware

DB2 Informix SAP MS SQL Sybase

Notes/Domino Progress Pervasive SQL

8:00 9:00 10:00 11:00

1:00 5:00 9:00

1:00 1:30 2:00 2:30

Schedulazioneconfigurabile per ogni singolovolume



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Timemark (Snapshots) configuration



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FalconStor Application

Snapshot Agent

Application

FalconStor VMware

Application Snapshot

Director

VMware ESX

1

2

3

4

1. Initiate snapshot request

2. Coordinate with application agent

3. Notify NSS that system is ready

4. Take snapshot

FC or iSCSI

Application Snapshot Director



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Where Do the Pieces Fit?

FalconStor NSS

ESX server

Application Snapshot Director is a separate virtual machine

Application-specific agents install within the virtual machine

Network Storage Server provides virtualized storage and replication services

VMware Service Console

Microsoft Exchange, OracleMicrosoft SQL Server

IBM Lotus Notes/Domino, Sybase, Informix, DB2, SAP, Pervasive SQL


Agent

OS

Virtual Machine

Application

File system Agent


Agent

OS

Virtual Machine

Application

File system Agent


Agent

OS

Virtual Machine

Application

File system Agent

File system agent installs on the hosted OS

Windows File System, Linux File System

Snapshot Director Virtual Appliance



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2

1

Snapshot Sequence of Events

1. SD puts the application into a hot backup mode

i. Application holds up processing, flushes cache

2. Application agent informs file system agent

i. Agent ensures file system cache flushed to disk

3. SD initiates VMware snapshot

4. Transactionally complete snapshot taken across the virtual LUN

5. All systems releasedFalconStor NSS

ESX server


Agent

OS

Virtual Machine

Application

File system Agent


Agent

OS

Virtual Machine

Application

File system Agent


Agent

OS

Virtual Machine

Application

File system Agent

3

4

VMware Service Console

Snapshot Director Virtual Appliance



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Disaster Recovery for VMware

• NSS replication fully supports VMware environments

• All WAN optimization, compression and encryption features are supported

• Supports virtual-to-virtual replication

• Supports physical-to-virtual replication

– Lower costs for DR site by using VMware

– No need to duplicate primary servers on a one-to-one basis

• NSS is certified for use with VMware Site Recovery Manager



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WAN Optimized Disaster Recovery

• Easily configured any-to-any remote replication

• Continuous or periodic modes

Full replicas

Copy to tape

DR Site… …

Snapshots

• WAN optimized out of the box

• Includes WAN data encryption,

compression and QoS



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WAN-optimized Data Replication:Falconstor Microscan

• Applications and file systems write far more data to disk than

actual changes

• FalconStor CDP scans the changes at a 512 byte level and

replicates only the changed data

– Avoids constant re-sending of duplicate data

512 byte

= empty disk sector

= data written by application or file system

= sector with actual data change

A typical 8k write of data. Many systems send all 8k or more.

FalconStor CDP sends only the truly

changed sectors.

512 byte

Disk sectors



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Integration with Site Recovery Manager

• FalconStor Storage Replication Adapter (SRA) integrates FalconStor replication with Site Recovery Manager

• NSS provides replication engine

• Virtual disk assignments are automatically coordinated with associated virtual machines with the help of SRA

• Disaster recovery scenarios can be tested at any time

– A TimeView snapshot image is created and mounted to a virtual machine being tested

– The virtual machine is started

– Recovery is validated and TimeView image removed



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Automate Disaster Recovery with VMware vCenter Site Recovery Manager

VM VM VM

VMware vSphere v4/v5

VM VM VM

VMware

vCenter Server

Site Recovery

Manager

FalconStor

SRA

VM VM VM


VM VM VM

VMware

vCenter Server

Site Recovery

Manager

FalconStor

SRA

R RR

Thin/Full

Provisioning

Virtualization

Storage

Data

integrity

Snapshot

Thin/Full

Provisioning

Replica

Data

integrity

Snapshot

R R R R

Fibre iSCSI (1G/10G) Fibre iSCSI (1G/10G)

VM VM VM

Storage Storage

Optimized Replication byMicroScan technology



41

VMware vCenter Site Recovery Manager Reprotection Feature Support

VM VM VM


VM VM VM

VMware

vCenter Server

Site Recovery

Manager

FalconStor

SRA

VM VM VM


VM VM VM

VMware

vCenter Server

Site Recovery

Manager

FalconStor

SRA

Fibre iSCSI (1G/10G) Fibre iSCSI (1G/10G)

VM VM VM

Storage Storage

Automated Reverse Replicationfor reprotection operation

Thin/Full

Provisioning

Replica

Data

integrity

Snapshot

R R R R Thin/Full

Provisioning

Virtualization

Storage

Data

integrity

Snapshot

R RR



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The FalconStor / VMware vCenter Site Recovery Manager Advantage

• Provide heterogeneous replication for VMware environments

• Full automation of failover and failback operations with Site Recovery Manager

• Enables VMware DR deployments on any HCL certified storage platforms

• Enables customers to use their current infrastructure to implement Site Recovery Manager and DR for VMware

• Provides cost-effective DR strategy implementation

• Disaster recovery solutions that protect infrastructure investment and provide flexibility



43

ENAIP FVG: Riqualifica personale IT

• Corsi formazione riguardanti:

- Active Directory

- VMWare vSphere & View

- Falconstor/Storage Area Network



44

La soluzione FalconStor e VMware implementata da NT Nuove Tecnologie ha portato

grandi vantaggi alla nostra infrastruttura e al nostro lavoro, semplificando la gestione di

un ambiente articolato e complesso tramite la virtualizzazione e garantendone la totale

sicurezza, con tempi di ripristino decisamente ridotti, efficienza energetica e importanti

tagli nei costi di manutenzione. Oggi, il nostro personale ed i nostri "utenti/allievi" sono in

grado di operare da qualsiasi sede, con la garanzia di un ambiente evoluto, uniforme e

sicuro e con importanti vantaggi sul piano della gestione didattica. “

Mauro Zompicchiatti, Direttore Sistemi Informativi di E.N.A.I.P. FVG

Copyright © FalconStor Software 2013 · All Rights Reserved

Massimo Della VedovaSenior Sales ManagerNT Nuove Tecnologie

Falconstor partner

RecoverTrac



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Addressing Common Challenges

� Our budget was cut this year, but we need a good disaster recovery plan. What can we do?

� How do I protect physical machines? Do I have to recover to the identical

physical machine at the disaster recovery site? Can I use a VM as the

disaster recovery standby machine?

� I have a handful of business-critical applications that need to recover in

minutes, not hours. Is there a rapid recovery solution available for select

systems and applications?



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Addressing Common Challenges

� I can’t implement VMware SRM because of various hardware/environmental reasons. We need complete recovery coverage

� Most solutions I have looked at only guarantee crash-consistent data.

Can I make sure that after failover my tier-one database will be mounted cleanly without wasting time repairing inconsistencies?

� During a site outage, I may want to temporarily move my protected workloads, physical machines, and VMs to the disaster recovery site.

Can this process be automated? How can we automate the entire

failback process back to the production site?



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What is RecoverTrac?

� A disaster recovery tool that maps servers, applications, networking storage, and failover procedures from source sites to recovery sites,

automating the logistics involved in resuming business operations at the

recovery site.

� Extends the functionality of FalconStor CDP/NSS solutions and operates

in all environments, independent of server, network, application, or

storage vendor

� Allows creation of recovery jobs

� Single server or multiple servers (groups)

� Can use dependencies: order of start, delays, network re-mapping



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Why Use RecoverTrac?

� Provides business continuity lifecycle management

� Allows for planning and validation of the disaster recovery strategy by scheduling recovery jobs periodically

� Choose from a multitude of recovery methods

� Performs local and remote site recovery



50

RecoverTrac Overview

� RecoverTrac automates the recovery process for existing servers protected by CDP or NSS (including OS and data LUNs) to a new location

� RecoverTrac supports multiple recovery scenarios:� Physical-to-virtual (P2V)� Virtual-to-virtual (V2V) � Physical-to physical (P2P)� Virtual-to-physical (V2P)

Server in

Production

RecoverTrac Server w/NSS

or CDP

Recovery

ServerDuplication of the server



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RecoverTrac Architecture

Server in

Production

RecoverTrac

Server

Recovery

Server

NSS or CDP

Data Protection Data Recovery

Recovery Control Recovery Control

Recovery Control

Recovery Control: RecoverTrac

performs all the actions required by all

components involved in the disaster

recovery process to validate recovery

servers and associate the appropriate

TimeView disks.

Data Recovery: NSS/CDP assigns

production server Point in Time images

as TimeViews to the recovery servers

as required.

Data Protection: NSS/CDP servers

create consistent Point in Time images

of production servers for data

protection.



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RecoverTrac Process Overview

Server in

Production

Recovery

Server

DiskSafe

NSS or CDP

Data Protection Data Recovery

Recovery Control Recovery Control

1 – Start the recovery process

from the RecoverTrac console

3 –RecoverTrac requests

NSS/CDP to create

TimeView(s) corresponding

to the Production Server

4 –RecoverTrac mounts

TimeView corresponding

to the OS and converts it

to the Recovery Server

format

5 –RecoverTrac requests

NSS/CDP to present

the TimeView for the

Recovery Server

2 –RecoverTrac checks

that the Production

Server is stopped

6 –RecoverTrac starts

Recovery Server

RecoverTrac

Server



53

Production Site Recovery Site

P2P (Data)

V2V (Host Volume)

V2V (Per VM)

P2V (Windows Server)

P2V (Windows Cluster)

Recovery Planning Process

1 Service Network

(Naming Allocation)

Thin/Full

Provisioning

storage

Data

integrity

Snapshot

R R RR Data

integrity

Snapshot

Thin/Full

Provisioning

Replica

2 CDP/NSS Server

Registration

(Getting the

protected

data)

3 Machine and

Devices

(Defining

recovery source

and destination)

4 RecoverTrac

Job Creation

(Predefining

Recovery

Procedure ) Windows

Failover

Cluster

Windows

Server

vShere/

Hyper-V AIX

(UNIX)

CDP/NSS CDP/NSS

RecoverTrac

Server

RTRT

RecoverTrac

Server

(Optional)



54

Initializing RecoverTrac Configuration

•Each step in the configuration wizard can be manually performed or later modified from the console

Identify Sites 1

Register Storage Servers 2

Register the VMware vCenters if any are used 3

Register Hypervisor Servers 4

Define Source and Recovery Machines 5



55

Recovery Scenarios

RecoverTrac supports the following recovery scenarios:

�Physical to Physical (P2P)� Recoveries to different physical hardware on Dell, IBM, and HP

are supported initially

� Leverage the Machine Profile Utility to add more hardware profiles

� Confirm supported hardware with the certification matrix on the FalconStor website. See Supported Server Hardware for RecoverTrac

�Physical to Virtual (P2V)

�Virtual to Physical (V2P)

�Virtual to Virtual (V2V)



56

Recovery Methods

� Test Mode Restore (Default Selection): quickly creates an accessible, mounted snapshot image of the disk for instant recovery without duplicating an entire volume

� Clone Mode Restore: Creates a new virtual drive from a recovery snapshot and assigns it to the host for use

� Recovery Mode Restore: Reverses the replication – the roles of the replica and primary disks are switched



57

Production

server

1

Stop production

server

NSS NSS

Virtual server

P2V –Recovery Mode Process (Remote)

4

NSS receives RT

request to unassign

LUNs from production

server

5

NSS receives RT

request to reverse the

replication

9

Virtual server receives

RT request to start vm

RecoverTrac

8 Virtual server receives RT

request to detect the LUNs

and assign them to the vm6

NSS receives RT request

to rollback the LUNs to

the selected snapshot

Recovery

VM

2

Start the failover process

3

RT mounts TimeView with OS and

converts it to recovery server format

7

NSS receives RT

request to present

the LUNs to the

virtual server

Recovery Time: ~5 minutes

Production Environment Recovery Environment

Copyright © FalconStor Software 2013.· All Rights Reserved

Contact usCorporate Headquarters

2 Huntington QuadrangleMelville, NY 11747

USATel: +1 631.777.5188

Support: +1 [email protected]

Asia Pacific Headquarters20 Science Park Road

#02-04A/5, Teletech ParkSingapore Science Park 2

Singapore, 117674Tel: +65-6361-2450

[email protected]

European Headquarters58 rue Pottier

78150 Le ChesnayFrance

Tel: [email protected]