VMware & Unidesk Customer Webinar: Menlo College

Webinar: Virtual Desktops Everyone Will Love – The

Menlo College VDI Success Story

Raechelle ClemmonsChief Information

Officer

Rob ZylowskiSenior Solution

Architect

Courtney Burry Senior Product

Marketing Manager

Virtual Desktops Everyone Will LoveThe Menlo College VDI StoryRaechelle Clemmons, CIO

Office of Information Technology | May 11, 2011

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Menlo College Background•About Menlo

▫Private, 4-year business school in Bay Area (CA)

▫600 full time students▫Mostly residential campus

•About Menlo IT▫Team: 4 FT, 1 PT▫Desktop state: 365 desktops, 16 gold

images


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The Business Case for VDI•Reduce PC refresh rates and costs•Increase access to software

▫Students and employees•Improve desktop support function

▫Reduce management tasks & related costs▫Deliver higher level of service

•Go “green”

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Success Criteria•All users, all use cases

▫ Not big enough to justify VDI for only a subset of our users

•Low up-front capital costs▫ Mid-budget year▫ Deploy VDI for about the same cost as new PCs

•Better manageability▫ Enable lean IT staff to do more

•24X7 remote access▫ Virtual computing lab, telecommuters, mobile access


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Use Cases (All Users)• Faculty & Staff

▫ Persistent desktops that maintain all persona customizations: profile settings, data, user-installed apps and plug-ins

• Classrooms/Instructional labs▫ Non-persistent desktops configured with specific

applications, e.g. Dreamweaver, QuickBooks

• Library/Student general access▫ Non-persistent kiosk-style desktops for general access

• Special-purpose desktops – New with VDI▫ Desktops used for one specific application, e.g. Jenzabar

ERP


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Technology Selection

Clients Existing PCs, Pano Logic, 10ZiG, Apple

Connection Broker VMware View Enterprise 4.5

Desktop Management(Composition, OS Patching,App Delivery, Personalization)

Unidesk 1.2

Server Virtualization VMware vSphere 4.1 Enterprise Plus

Network Cisco 6504/3500/2900, FortiGate firewall & VPN

Server HP DL 380

Storage (local) HP SB 300GB SAS 10K


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Key Enabler: Unidesk & “Layers”• Full personalization supports all use cases, even demanding faculty

• Local storage, small footprint, and single management solution brings VDI investment in-line with buying new PCs

• Single image management of OS and all apps reduces staff OpEx



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Key Enabler: VMware View• User-friendly interface simplifies pool management and

connection troubleshooting• Integration with Active Directory ensures granular access

control• External View server and View client enable 24x7 access

to virtual desktops for offsite PC, Mac, and mobile users

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Project Timeline: Iterative Process

Technology selection December 2010

Architecture design January 2011

Phase 1 pilot deployment (~50 desktops)

Iterative process: deploy, test, use case revisions, package more apps, deploy, etc.

February – May 2011

Phase 2 deployment (up to 250 desktops)

May – August 2011

Phase 3 deployment (remaining desktops)

July – August 2012



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Current Usage & Statistics•52 Desktops deployed•11 Main application layers including:

Jenzabar ERP, Faronics Insight, SPSS, Adobe Photoshop, Adobe Premier, Quickbooks, Office 2007, iTunes, Google Earth, and Symantec Antivirus

•Windows XP OS•Used by Students, Faculty, and Staff•Testing iPad access


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Success: Remote Access Easier“I work primarily from home. The virtual desktop is SO much better than VPN, which I used for almost three years. With VDI I can work virtually (no pun intended...well, maybe) as long as I want without worrying about the connection shutting down and disrupting my work. As a result, I accomplish more in less time.”

- Admissions staff member


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Success: Convenient & Easy to Use“…I have enjoyed the use of the virtual desktop for my class. It has been very convenient to be able to access applications from a separate computer without taking up memory space on the computer that I was actually using. The Virtual Desktop became even more convenient when it was available for us to use on our computers in the comfort of our rooms. Sure there were a few bugs but there was always a computer available that was up and running to complete the necessary assignments for my class. Besides being convenient, it was very easy to use as well. The set up for my own computer was easy to follow and took no time at all.”

- Accounting student

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Inside the Cost Numbers


Financial Model Type Current New

Hardware Costs CAPEX 2011 2012 2013 Total Invest 2011 2012 2013 TotalClient CAPEX 59,400 67,425 75,950 202,775 37,875 35,680 22,075 95,630Server CAPEX 0 0 0 0 5,630 22,520 11,760 6,130 46,040Storage CAPEX 0 0 0 0 1,884 7,536 4,268 2,384 16,072Network CAPEX 0 0 0 0 0 15,000 0 15,000Backup CAPEX 0 0 0 0 1,742 0 0 1,742

Hardware Sub Total CAPEX 59,400 67,425 75,950 202,775 9,256 67,931 66,708 30,589 174,484 Application Licensing Purchases CAPEX 0 0 0 0 0Infrastructure Licensing Purchases CAPEX 0 29000 7000 3500 0 39,500

Operating Costs Staff/Effort OPEX 331,012 336,175 341,623 1,008,810 8,800 175,450 176,880 177,650 538,780Application Licensing OPEX 0 0 0 0 0 0 0 0Infrastructure Licensing OPEX 0 0 0 0 5,685 8,265 10,365 24,315Client Power OPEX 23,981 25,163 26,411 75,555 20,285 17,920 17,197 55,402Server power OPEX 0 0 0 0 1,681 2,353 2,689 6,723Server Cooling OPEX 0 0 0 0 1,434 2,008 2,295 5,738 TOTALS CAPEX 59,400 67,425 75,950 202,775 38,256 74,931 70,208 30,589 213,984OPEX 354,993 361,339 368,034 1,084,365 8,800 204,535 207,426 210,196 630,958Overall Total 414,393 428,764 443,984 1,287,140 47,056 279,466 277,634 240,785 844,942

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Ok – So What Did It Cost?


Desktop Cost per Year – Excluding Staff OpExVDI:

$266Physical PCs:

$242Desktop Cost per Year Total (Est.)

VDI:

$735Physical PCs:

$1,120


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Lessons Learned•Use cases can be blurry•Learning curve for IT admins and users

▫Build: Software settings, layer “rules”, server limits

▫Support: Symptom analysis, L1 staff training▫Use: Dual environment, USB drives

•Mindset shift: creates opportunities for creative user support and use case solutions

•Good partners help!

Layering: The Key to VDI Success

Rob Zylowski, Sr. Solution Architect

Unidesk Desktop Layering Innovation

C:

Copyright © 2011 Unidesk Corporation. All Rights Reserved. www.unidesk.com

Layering Expands VDI Use Cases

Persistent profile settings, data, and user-installed apps:custom for each user

Non-persistent shared application and O/S layers: managed by IT and stateless


Menlo College VDI Architecture


Live Look-In to Menlo College VDI

Unidesk VDI Management Platform: Simply the Best Way to Create and Manage User-Customizable, Storage-Efficient Desktops on VMware vSphere

© 2009 VMware Inc. All rights reserved

Confidential

VMware View – Enabling Manageability and Mobility Like Never Before

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Modernizing the Desktop – A Managed Service Model

Persona

Applications

Operating System

Centralized Management

DesktopDelivery

ModernDesktop

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Directory FederationAD

License Tracking

Access Management

Admin Console

Data

VDI

Desktop Apps

The Goal - End User Computing

Public Cloud

New Apps

New Apps

Private Cloud

Mobile Apps

SaaS Apps

Published Apps

VMware

VDI

Data

Cross-Platform PortalMobility and Offline

End User Workspace

Enterprise and Saas App Store

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VMware Partner Unidesk Shares the Same Vision

“Dynamic desktop composition represents an advance in client management technology and can accelerate growth for virtual desktops where the ability to personalize the user experience is needed. Unidesk’s layering technology is an innovative example and we look forward to collaborating to modernize the desktop experience for VMware View and VMware vSphere customers.”

- Scott Davis, CTO, Desktop Virtualization, VMware

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Key ComponentsBuilt on reliable vSphere platform

vCenter Server

View Connection Server

View Security Server

Now supports PCoIP!

View Client

Offline Client available for special use cases

Overview of the View Architecture

vCenter

CentralizedVirtual Desktops

MicrosoftActive Directory

View Connection Server

View Security Server

View Client

DMZ

PCoIP

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View 4.6: VMware View Client for iPad

Native VMware View client for iPad

First and only iPad client with support for PCoIP

Access View desktop from iPad on LAN or WAN, WiFi or 3G

Integration with View 4.6 Security Server for simple and secure access

Announcing

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Operating System

ThinApp – application virtualization

Features

• Decouple applications and data from OS

• Agent-less architecture

• Wide platform and application support

• Plug into existing application management tools

• Deliver ThinApp virtual applications asUnidesk layers for automated deployment,version control, and rollback

Benefits

• Simplify Windows 7 migration

• Enable application mobility and easier access

• Minimize the number of OS images managed

• Eliminate application conflicts

• Enable the use of multiple versions of thesame applications

Application Application

Operating System

VOS VOS

Application

sandbox

Application

sandbox

App Files App Files

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vShield Endpoint Integration

Improve performance and effectiveness of existing endpoint security solutions

Offload AV activity to Security VM (SVM)

Eliminate desktop agents and AV storms

Enable comprehensive desktop VM protection

Centrally manage AV service across VMs with detailed logging of AV activity

Partner Integration through EPSEC API

vShield Endpoint Included with the VMware View 4.5 Premier bundle

VMPersonaAPP

OSKernelBIOS

VMPersonaAPP

OSKernelBIOS

VMPersonaAPP

OSKernelBIOS

SVM

OS

VMware vSphere

AV

Hardened

Introspection

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Thank You!

Q&A

Please feel free to contact the speakers directly :

• Raechelle Clemmons, Menlo College, [email protected]

• Rob Zylowski, Unidesk, [email protected]

• Courtney Burry, VMware, [email protected]

Unidesk & VMware View Special Promotional Program

Until June 15, 2011, Education customers can take advantage of a special Unidesk promotional program for VMware View.

For details, go to: http://www.unidesk.com/education

mailto:[email protected]

