Hosted Voice Overview(TJ Communications)

Introduction to Hosted Voice

Hosted Voice Offering Based on the well-established Broadsoft Broadworks Platform Fully-featured IP telephony capability Carrier grade, five nines service Available Now!

Understanding the Hosted Voice service offering

When you choose Hosted Voice you get the following advantages;

No need for a PBX to be installed/maintained at the customers premises. No large upfront costs, all service charges are billed monthly. Several feature sets to choose from. Corporate telephony solutions at SME prices. Central system management and support.

Platform Architecture

Components that make up the platform

Application Servers, operates at the core and handles users, groups & subscription services.

Media Servers, enables a broad array of media features including, Auto Attendant, Music on Hold, service announcements etc.

Network Servers, enables massive scalability and geographic redundancy, Least-cost routing, dial plans and Voice VPNs.

Session Border Controllers, are the phones entry point into the platform, The SBCs take care of things like Security, NAT traversal and call routing.

Service Provisioning Application, this web-based application server, enables users to be easily added to the platform and services added.

Business Portal, is where end-users can access and change personal and group features via a friendly web interface.

Platform Scalability & Resiliency

Platform is Geographically split. Multiple secure data centres in London Docklands. Each service is modular. All hardware can scale out, simply by increasing numbers in each service

cluster

Customer Premises Equipment

Elements needed at the customers premises:- ADSL Solution 5 Users

BT Single PSTN Line ADSL Connectivity ZyXEL Prestige 660H-D1 ADSL Router ZyXEL Dimension ES-116P 16x 10/100Mbps Ethernet Switch Cat5e Cabling Polycom IP SoundPoint Phones

*Service based on Titan/Griffin Broadband Codec used G711

Connectivity

ADSLSDSL

Leased LineLAN Extension Service (LES)

Calculating the Bandwith required for calls

VoIP Calls are delivered over the local area network through the broadband router and out onto the internet where they are sent to our platform.

Each call is digitally compressed at the handset. The method of compressing is known as Codec. We use two types of codec, one with less compression (better Quality/More bandwidth used) the other uses higher compression slightly lower quality/less bandwidth used).

The Two Code’s we use are G711u & G729, with IP and UDP headers for transport added to the stream on the wire makes the packet size approximately:-

G.711 = 85KG.729 = 32K

ADSL MAX Premium 8MB Downstream 800Kbps upstream on G711 = 8 Concurrent calls*.

* Estimates only - check broadband speeds and availability first.

Personal Services

Dial Tone/ConnectivityCall Transfer

Automatic Callback (inter-group) Call Forwarding (Always, Busy,

No Answer, Remote Access)Call Hold

Call ReturnCall Trace

Call WaitingCancel Call Waiting per Call

Calling Line ID DeliveryCalling Name Delivery

Calling Line ID Blocking per CallDo Not Disturb

Last Number RedialSpeed Dial 8 & Speed Dial 100

Three-Way CallingVoice Portal Calling Direct Call Pick Up

Ext Dialling

Personal Portal

Alternate NumbersAnonymous Call Rejection

Call Forwarding Ring SplashCall Forwarding Selective

Call Screening by Digit PatternsCalling Line ID Blocking

Calling Line ID Delivery per CallCancel Call Waiting

Priority Alert/RingingRemote Office

Selective Call AcceptanceSelective Call Rejection

Simultaneous Ring

Group Web Portal

Calling Group ID DeliveryCalling Line ID configuration

Calling Plans (incoming/Outgoing)Configurable Extension Dialling

Configurable Feature CodesConfigurable Feature Code Prefix

Device inventoryGroup Resource Inventory

ReportingHunt Groups

Loudspeaker PagingSeries Completion

Music On HoldVoice Portal

Group PickupVoicemail

Features of Hosted VoIP PBX

Answer

Hold

VoicemailEnd

3-Way Conference

Blind / Consult Transfer

Call Line selector

Pop-Up Notification

Answer Answer calls

Hold Place a call on hold

VoicemailSend an incoming call to voicemail. Also dial voicemail by clicking this

button when the call line is blank no active calls are present

Blind / Consult Transfer Blind or consult transfer calls

3-Way Conference Initiate or end a 3-way conference

End End a Call

Call Line Selector Selects call line via drop list

Pop-Up Notification Transfer to Voicemail, End or answer a call

Outlook Integration Broadworks Assistant

Titan Technology Partners

Strategic Relationships

BROADSOFT – Global Market Leader in delivering IP Centrex solutions, 1 million ports already shipped!

ATREUS SYSTEMS – Leader in VoIP Provisioning, based on quality of deployments and strength of Technology Internet Telephony!

VEGASTREAM – Leading supplier of dedicated business VoIP gateways!

POLYCOM – Design and delivers the world's best-selling voice, video, multi-network gateways and multipoint conferencing solutions!

SIPURA TECHNOLOGY– supply VoIP CPE and station endpoint equipment!

CISCO SYSTEMS – Leader in Data-networking!

IP Telephony vs Traditional Market

•Single Wire to desktop

•Add’s, Moves & Changes

•Friendly Web based User Interface

•Remote Working

•Reduced Management Overhead

•Reduced on-going service costs

In Summary…

Titan Hosted Voice has the power to significantly improve your company’s telecoms by significantly increasing productivity and reduce costs.

Hosted VoIP is the future of telecommunications and with

Titan Hosted Voice the possibilities are unlimited

For more information on Hosted Telephony, please email

info@tjcomms.co.uk or call us on 01273 900062.

Thank you for your time !

TJ Communications (www.tjcomms.co.uk)